Question about Kenmore Elite 22.4 cu. ft. Bottom Freezer Refrigerator with Adjusta Cube Ice Maker

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Interior Lights "ON" With Doors Closed

How does the average consumer get a copy of the service bulletin? Sears wants me to schedule a service call first. This refrigerator should be recalled. The web has many complaints about the same problem.

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  • DaleCos Sep 02, 2008

    Great news. However, I just got off the phone with Sears Warranty service, who forwarded me to their recall department. I was informed that there is no recall for this problem. I called the following number: 1-800-469-4663. Any ideas who I should contact next? The model number is 795.77309600. This problem is a definite safety and potential fire hazard. Please advise. Thank you.

  • DaleCos Sep 05, 2008

    I just got off the phone with Sears (1-800-4-MY-HOME). I gave "Kendra" the Service Flash "SF46-515". After some checking she scheduled a service technician for next Friday (9/12/2008). I asked what is the fix. She said it is usually the switch. I read that the problem is the control board. Do you know what the fix is? Also, I read that if the refrigerator is powered off then back on, that the lights will shut off when the doors are closed. There was a brief power outage in my neighborhood over the weekend. When the power came back "on", I tried the lights and now they work. How is the service technician going to diagnose the problem. The lights have been working for the past 5 days. I hate intermittent problems. Does the Service Flash tell the technician what to replace? There are two doors on the frig. Each door has its own switch. Any comments would be appreciated. Thanks.

  • jeffreyself Sep 24, 2008

    I have a Kenmore Elite Model # 795.77543600 manufactured date July
    2006, purchased in Dec. 2006. I spoke with Terresa at Once Source and
    she provided me with a case number and $150 credit towards service and
    labor and up to $100 credit in parts but capped at $250. I called
    (1-800-4-MY-HOME) and received the run around from 3 different
    non-English speaking phone representatives which made communication
    horrific. So, now I wait until Thursday Sept. 25, 2008 between 1 PM and
    5 PM for a service technician to tell me what the problem is and why my
    light housing is melted and the two lighting sockets a charred brownish
    black from an obvious electrical circuit problem or the main computer
    brain board is shot! I hope Sears, Kenmoore or LG stands by their
    products and fixes this at no charge because had this thing caught on
    fire and burnt my $350,000 house down I am sure there would be some
    serious subrogation and litigation law suits in regards to their faulty
    products.

  • dbnap Mar 27, 2009

    My Kenmore Elite, model 795/77543600 was purchased in Jan 2007. On 3/26/09, we had the same problem. The light casing is burned looking and the light cover is melted. Food on the top shelf was warm and butter in top shelf of the door was melted. I called for a repair and the first appointment is five days from now. This should be a recall before someone's house burns down.

  • maccridd May 11, 2009

    Same thing happened to us today, melted plastic light protector. We called Sears and they could care less. Does someone have to die before they will do something about this. We trust that Sears sells good products and stands behind them. After all the years of purchasing thru them this is it.

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If you have a Sears model with the model number beginning with 795 the unit was built bt LG. You can check with LG. However, if you have the problem with the interior light staying on, LG and Sears will honor that problem as a warranty call going back 3 years. No cost to you. call Sears and arrange the call.

Posted on Aug 30, 2008

  • Ken Roberts Sep 03, 2008

    Officially, there is NO "recall" on the unit. It was only the beginning of august that a Service note was distributed. Call Sears at the "1-800 -4- my home" number and tell them you have your lights staying on and you want it repired under their Service flash "sf46-515" that says this particular problem is covered going back 3 years. I hope your unit was bought in the last 3 years. There is no charge for this, however, you may be quoted service charges as it may initally be set a collect call.

  • Ken Roberts Sep 06, 2008

    The switch's are not the problem and don't need to be replaced. The Service flash tells the tech what to do according to the model number. The light assembly in the ref section should be changed and they may or may not change the main board, again this is according to model number

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