Question about Kenmore Elite 22.4 cu. ft. Bottom Freezer Refrigerator with Adjusta Cube Ice Maker

1 Answer

Interior Lights "ON" With Doors Closed

How does the average consumer get a copy of the service bulletin? Sears wants me to schedule a service call first. This refrigerator should be recalled. The web has many complaints about the same problem.

Posted by on

  • 3 more comments 
  • DaleCos Sep 02, 2008

    Great news. However, I just got off the phone with Sears Warranty service, who forwarded me to their recall department. I was informed that there is no recall for this problem. I called the following number: 1-800-469-4663. Any ideas who I should contact next? The model number is 795.77309600. This problem is a definite safety and potential fire hazard. Please advise. Thank you.

  • DaleCos Sep 05, 2008

    I just got off the phone with Sears (1-800-4-MY-HOME). I gave "Kendra" the Service Flash "SF46-515". After some checking she scheduled a service technician for next Friday (9/12/2008). I asked what is the fix. She said it is usually the switch. I read that the problem is the control board. Do you know what the fix is? Also, I read that if the refrigerator is powered off then back on, that the lights will shut off when the doors are closed. There was a brief power outage in my neighborhood over the weekend. When the power came back "on", I tried the lights and now they work. How is the service technician going to diagnose the problem. The lights have been working for the past 5 days. I hate intermittent problems. Does the Service Flash tell the technician what to replace? There are two doors on the frig. Each door has its own switch. Any comments would be appreciated. Thanks.

  • jeffreyself Sep 24, 2008

    I have a Kenmore Elite Model # 795.77543600 manufactured date July
    2006, purchased in Dec. 2006. I spoke with Terresa at Once Source and
    she provided me with a case number and $150 credit towards service and
    labor and up to $100 credit in parts but capped at $250. I called
    (1-800-4-MY-HOME) and received the run around from 3 different
    non-English speaking phone representatives which made communication
    horrific. So, now I wait until Thursday Sept. 25, 2008 between 1 PM and
    5 PM for a service technician to tell me what the problem is and why my
    light housing is melted and the two lighting sockets a charred brownish
    black from an obvious electrical circuit problem or the main computer
    brain board is shot! I hope Sears, Kenmoore or LG stands by their
    products and fixes this at no charge because had this thing caught on
    fire and burnt my $350,000 house down I am sure there would be some
    serious subrogation and litigation law suits in regards to their faulty
    products.

  • dbnap Mar 27, 2009

    My Kenmore Elite, model 795/77543600 was purchased in Jan 2007. On 3/26/09, we had the same problem. The light casing is burned looking and the light cover is melted. Food on the top shelf was warm and butter in top shelf of the door was melted. I called for a repair and the first appointment is five days from now. This should be a recall before someone's house burns down.

  • maccridd May 11, 2009

    Same thing happened to us today, melted plastic light protector. We called Sears and they could care less. Does someone have to die before they will do something about this. We trust that Sears sells good products and stands behind them. After all the years of purchasing thru them this is it.

×

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Expert
  • 62 Answers

If you have a Sears model with the model number beginning with 795 the unit was built bt LG. You can check with LG. However, if you have the problem with the interior light staying on, LG and Sears will honor that problem as a warranty call going back 3 years. No cost to you. call Sears and arrange the call.

Posted on Aug 30, 2008

  • Ken Roberts Sep 03, 2008

    Officially, there is NO "recall" on the unit. It was only the beginning of august that a Service note was distributed. Call Sears at the "1-800 -4- my home" number and tell them you have your lights staying on and you want it repired under their Service flash "sf46-515" that says this particular problem is covered going back 3 years. I hope your unit was bought in the last 3 years. There is no charge for this, however, you may be quoted service charges as it may initally be set a collect call.

  • Ken Roberts Sep 06, 2008

    The switch's are not the problem and don't need to be replaced. The Service flash tells the tech what to do according to the model number. The light assembly in the ref section should be changed and they may or may not change the main board, again this is according to model number

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Beeping & not cooling


Hi Hope, usually when the door(s) have been opened for longer than 10 minutes, an audio alarm sounds and the interior lights shut OFF. This protects the liner from melting due to the heat produced by the light bulbs. The alarm will sound every two minutes until the doors are closed. Once the doors are closed, the alarm is reset.

The refrigerator will also beep on some models to inform the user that the door has been left open and the cool air is escaping.

If the alarm keeps on going off after the doors have been closed and unit has been reset, I recommend contacting a professional technician so they can diagnose and repair your refrigerator.

Sep 10, 2012 | Frigidaire FRS3R5EMB Side by Side...

1 Answer

Lights stay on inside Sears - LG fridge. What is solution?


sounds like the magnet that detects the door closed has failed

Apr 20, 2010 | LG LRFD25850 French Door Refrigerator

1 Answer

Inside lights do not go off when doors are closed


Good day,
All refrigerators have light switches, that depress and shut off the lights when the doors are closed.
First, make sure the bulbs are left out. I would replace all of the light switches because of the newness of the machine.
They are easy enough to replace, and you can purchase them at any appliance parts house or a Sears service facility.
They pry out, and may be destroyed on removal. Unplug the machine.
After connecting the wires, the new ones just push in.
To test, close the doors slowly. The lights should go out just before the door closes.

Some states have what is called "Implied warranty of serviceablity". Which means what should a consumer reasonably expect irregardless of the warranty limits.
You might want to contact Sears and express your opinions regarding this matter, and if they'll consider making you whole.
The above paragraph are my thoughts only. They in no way reflect the law, Sears policy or liability or this site's policy.

Dec 11, 2009 | Kenmore Elite 22.4 cu. ft. Bottom Freezer...

1 Answer

Kenmore Elite 795.7724 - Refrigerator Light Stays on


There is a factory update for this problem. You need a new control board and light parts.

Aug 18, 2009 | Kenmore 55612 / 55614 / 5561 / 655619 Side...

2 Answers

Interior Lights "ON" With Doors Closed


Jane0901. Go to the following web site. Look at the solution section concerning Sears Normal 0 MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman";}Service flash "sf46-515". I am "DaleCos" and have the same problem. I have reported the probem to Consumer Reports and the Consumer Product Safety Commission. More people need to contact these two organizations. Good luck.
Normal 0 MicrosoftInternetExplorer4
http://www.fixya.com/support/t968825-interior_lights_doors_closed

Sep 05, 2008 | Kenmore Elite 22.4 cu. ft. Bottom Freezer...

10 Answers

Refrigerator Lights Stayed on, Melted Plastic and Stopped Cooling


The control board relay switch for the light bulb stuck in the on position and needs to be replaced along with the light cover and housing.  There is also a replacement light harness that has a high limit switch to shut off the lights if this happens again.  LG knows about this problem and if you call LG customer service, they will grant a one time warranty extension to take care of this problem.

Jun 09, 2008 | LG LFC25760 French Door Refrigerator

1 Answer

FRIDG AREA LIGHT WILL NOT TURN OFF


this is a problem, there is a relay on the board that is sticking. Unscrew your lights or it will melt the display and possibly the liner. There is a fix available, contact Sears they should have a service bulletin out for it.

Sgt 48

Apr 05, 2008 | Kenmore Elite 22.4 cu. ft. Bottom Freezer...

5 Answers

Kenmore Elite bottom freezer refrigerator model 795.77573600


My Kenmore Elite (Model 795.7755 3600), less than two years old, had the same problem. One morning I opened the doors to a hot fridge and burning plastic. The light housing was sizzling hot - much of the unit literally melting away. Another hour or two and it could have been much worse.

Called the 1-800 number listed in the fridge. After about 45 minutes of patient talking, I learned that Sears (or Kenmore) have issued what they refer to as a "flash warranty) on the light fixture kit (Kit # 6871JB1423N) which in effect, for this part only, extends the factory warranty from one year to three years. I may even be able to have a factory tech install the parts. Hope it works out.

Bottom line: if you have this fridge, be very careful and monitor closely. An pursue the part warranty!

Feb 01, 2008 | Kenmore 55612 / 55614 / 5561 / 655619 Side...

Not finding what you are looking for?
Kenmore Elite 22.4 cu. ft. Bottom Freezer Refrigerator with Adjusta Cube Ice Maker Logo

705 people viewed this question

Ask a Question

Usually answered in minutes!

Top Kenmore Refrigerators Experts

Jim Goldsmith
Jim Goldsmith

Level 3 Expert

1869 Answers

Richard Roth
Richard Roth

Level 3 Expert

9472 Answers

deton8 von Splosion

Level 3 Expert

1489 Answers

Are you a Kenmore Refrigerator Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...