Question about KitchenAid Superba Architect KSCS25INSS Side by Side Refrigerator

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Water leaking at bootom of freezer door

Water is leaking from bottom of freezer door only after ice & or water has been dispensed.

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  • brooksguy Sep 01, 2008

    I have the same problem, but the leak is inside the freezer. Water accumulates at the bottom of the freezer, and forms ice there.

  • Sandrina Harriman Aug 04, 2013

    okay, what did you do

  • Anonymous Mar 16, 2014

    Freezer door water and ice control not working

  • Anonymous Mar 31, 2014

    MSD2454FR water leaking out

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I would check the water connection under the toe plate....follow the water line that comes out of the freezer door.. check if that is where your leak is coming from..

Posted on Sep 01, 2008

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Posted on Jan 02, 2017

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2 Answers

Water dispenser does not work, any time it is used water just drains out of bottom of freezer area onto floor. Ice cubes works


Hello Melissa;

My name is Peter. I am a retired field service refrigeration technician.

I am sorry to say you have a serious problem.

The water supply line to your ice maker runs up the back of your refrigerator from the ice maker solenoid. It is a separate water supply line.

Your water dispenser water line runs from the water dispenser solenoid under your unit and up from the bottom of you freeze door.

You have a plastic tubing leak within your freezer door. Calling a service company to replace the freezer door tubing - a good service technician would not replace the tubing - the damage has already been done.

The insulating material in your freezer door is soaked. The water in the door will cause the door liner to expand and crack. There is no way to completely dry out the insulating material.
The only fix is to replace the freezer door. So, $300.00+ for the door and $150.00+ for the service tech. No, a hair dryer will not do it.

May I suggest:
1.) Remove the bottom toe plate (Kicker plate) in the front of your refrigerator.
2.) Turn the leveling screws counter clockwise so you can pull the refrigerator out to get behind it.
3.) Unplug the unit.
4.) Remove the screws from the bottom cover.
5.) There are two connectors to the solenoid valve to the water dispenser. It is the larger diameter tubing running under your refrigerator.
This will disable your water dispenser. If you see cracks on the inside of your freezer door, seal them with a high temperature silicone adhesive.

If you elect to purchase a new unit, check out Sears Outlet (Scratch & Dent) Stores.

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Hello Hans;


My name is Peter. I am a retired field service refrigeration technician.

There could be several areas that would effect your water dispenser not working:

1.) When you depress the water dispenser do you hear a 'Click'? If not you have a bad water dispenser contact switch.
I would send you a diagram but I do not have your model number.

2.) In the lower back of your fresh food section is your water dispenser water tank. At times this can freeze near the freezer section. Look in the lower corner of the freezer & your fresh food section for ice build-up.

3.) You could have a bad water filter. This does happen often. Remove the water filter and test you water dispenser.

4.) Do you have water leaking out of the bottom of your dispenser door? If so you have a split in the tubing in your water dispenser door.

5.) Is your ice maker working? Often the water valve to your refrigerator becomes plugged up and you do not get sufficient water pressure 60 PSI to operate your water dispenser solenoid valve.

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On our GE refrigerator, water leaks out of the bottom of the frame for the water/ice dispenser and down the front of the freezer side door. What could be causing this?


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Hi, The freezer should be "0", the possible clogging you have could be a leaking water valve or an over filling ice maker. I would have the ice maker checked for volume of water dispenser during harvest, should be 5.5 oz. (2/3 cup), if more the 6 oz. the ice maker is bad. If fails to stop filling or leaks/drips, replace the water valve behind the unit.
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I have a side by side Kenmore refrigerator model #363-9562510. Water leaks from the bottom right corner of the freezer door from a small round cut out hole. This is the door that has the ice and water...


couple of things to check if you have a dispenser on this model there is a hose that goes up into the bottom of the freezer door you need to remove bottom kick plate and take a look at this...also if no water from that hose and its actually coming from the door you could have a ruptured line in the door itself.... next make sure the water is not actually coming from the freezer compartment as the drain in the freezer could be clooged and leaking over on defrost mode and out door...
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