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One of your Technicians claims there is a problem with my laptop. I saw the Geek Squad on Friday and laptop is fine. Please contact me ASAP. Lynn Karol 621 1st Street Donora,PA 15033 (H) 724-379-8193 (C) 724-986-3601

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Tried calling, Can you be more specific about the Tech and the problem he said you had?

Posted on Aug 25, 2008

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MOTHER BOARD


FixYa is not affiliated with Gateway. You need to contact Gateway or your laptop supplier for instructions on the warranty claim.

Dec 17, 2011 | Gateway PC Desktops

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BEST BUY GEEK SQUAD ROUND-UP


I can confirm that this level of incompetence is quite common. It is Best Buy's standpoint that Geek Squad is an extension of their sales strategies, thus their hiring practices reflect that standpoint. Many Geek Squad "Agents" are hired or transfered to Geek Squad based upon their merits as sales people, NOT technicians. This strategy, combined with the pathetically low pay level (which any certified or experienced technician would laugh at) results in untrained staff programmed to follow certain sales strategies. In my experience, many of my fellow employees were on the same technical level as the customers across the counter seeking support.

Best Buy did settle with Winternals / Sisinternals and integrated many of their tools into Geeks Squad's authorized repair disk (Much of which is purely automated). At some level, Best Buy has internally recognized that their Geek Squad staff is mostly unqualified and have catered their corporate licensed / developed software to reflect the situation. This not only showed Geek Squad's incompetency (again) but also shows how news media is more interested in scaring you than actually helping you. It's good that the big chains got this bit of negative press on a local station but you should also applaud the store that did it for free - at least post their name and address and show an interview with the owner or clerk.

Mom and pop shops are usually run by people that are hobbyists first and business-folk second. Whenever someone at my company asks for personal computer help that I don't care to deal with I send them to a small shop in our town - one with Windows 3.1, Windows 95, Netscape Navigator and Word Perfect stickers are mostly-faded on the window. I know they'll be treated honestly and fairly. No charge just to examine a computer to add onto the actual repair.

It's sad how many people/companies are more interested in making the most money from a problem instead of trying to solve it fairly.
and LASTLY "1st thing that video is at least 8 years old I remember seeing it when I was young in highschool."
Perhaps you are thinking of the PC World investigation of major retail computer service departments? I remember reading it long ago:
http://www.pcworld.com/article/3764-6/pc_repair_ripoff.html
The article is from Mid 1998. A damaged IDE cable was part of the problems on their test PCs.

From the article:
"Of 55 problems tested across 20 stores, a total of 30 were misdiagnosed, ignored, or went otherwise unfixed. Best Buy and Computer City each missed on 9 of 15 tries."

THE REAPIR WE WERE TALKING ABOUT WAS A 10 TO 20 DOLLAR FIX :()

AND


A confidential settlement has ended litigation initiated by Winternals over copyright infringement regarding Geek Squad's use of its ERD Commander software.

The lawsuit should end following a July 7th motion from Winternals lawyer David Weaver, who cited a settlement agreement reached between the company and Best Buy, which owns Geek Squad.

Instead of a lengthy lawsuit, Winternals now has a three-year agreement in place with Best Buy. This will permit its Geek Squad of tech assistance personnel to lawfully use licensed programs from Winternals and Sysinternals. This includes the ERD Commander system recovery tool.

The problems for Best Buy and Geek Squad started in February 2006. Winternals had conducted training sessions for Geek Squad employees, as part of its negotiations with Best Buy to license software for its 12,000 Geek Squad workers.

Then the negotiations ended abruptly. Coupled with the admission from employees of Geek Squad and Best Buy that they had been using unlicensed copies of ERD Commander, Winternals began to investigate.

They set up systems needing repair in multiple locations, and put calls in to Geek Squad for assistance. Geek Squad staffers either used unlicensed copies of ERD Commander, or had them in their possession.

In April 2006, Winternals sued in US District Court in western Texas for copyright infringement, circumvention of copyright protections systems, and misappropriation of trade secrets.

on Dec 27, 2009 | PC Desktops

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Hello, I have a HP Pavilion s3100n and at first it worked fine until according to Geek Squad at Best Buy said it was my motherboard, so HP replaced it and it worked great until now im haunted yet again...


If you don't see power indicator turned on or neither listen to CPU fans working, maybe the power supply is failing now, you could claim your warranty again if it's into the valid period, you could also check that all cables of your computer are securely connected.

Feb 27, 2011 | HP Hewlett Packard Pavilion Slimline...

1 Answer

Yeah


your monitor is going.......you can buy a new one for 100 bucks.....still cheaper than geek squad

Sep 04, 2009 | HP Media Center m7060n PC Desktop

2 Answers

Gateway PC screen blank, geek squad diagnosis motherboard issue


You could replace the motor board for less than $100 but I think the geek squad says the motor board is bad on every computer that doesn't start right up for them so I would have someone else look at it first. Or just get a new computer at walmart for like $300

Jul 23, 2009 | PC Desktops

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Screen black. best buy/geek squad diagnosis=motherboard bad. part#, price & availabilty of motherboard. installation instructions too please. thanks, t


Well if you wanting a gateway motherboard you going to be digging a little more into the pocket book, May i suggest you buy a upgrade kit from a place called tigerdirect.com or frys.com price would be under $200.00 Availability would be depending on the shipping method you use and how to install this :


Unplug everything open the case, unplug and label you cables! From all sources on the motherboard take a phillips screw driver and unmount the main board. Place the new board reversing these steps. If you need more assistance please CHAT with us we are here 24/7 and will run you step by step for a small fee.. or take it to the GEEK squad and have the motherboard installed around $45 bucks..

*We are not compensated for this email or solution so please rate.. We rely on good ratings..

May 15, 2009 | PC Desktops

1 Answer

Compaq blue screen


If you have the original restore disk of the PC or a Windows disk you can install it again. I recommend to buy a new hard disk, open the PC and install it and then install Windows. I think that's the easiest, cheaper way to do it. The geek squad check up cost $100 + pieces and labor. A new hard disk begins in $70. If you want to do it by yourself, just let me know so I can help you in the process of configure it.

Aug 10, 2008 | PC Desktops

1 Answer

Advised by geek squad , virus on hp computer


get lost, u are to careless for misplacing the document i cant help you.FOOL

Jul 05, 2008 | HP Pavilion Media Center a1330n - AMD...

1 Answer

Geek Squad


http://www.geeksquad.com/

Click on the geek 911 emergency help.

May 17, 2008 | Gateway GT5220 PC Desktop

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