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One of your Technicians claims there is a problem with my laptop. I saw the Geek Squad on Friday and laptop is fine. Please contact me ASAP. Lynn Karol 621 1st Street Donora,PA 15033 (H) 724-379-8193 (C) 724-986-3601

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Tried calling, Can you be more specific about the Tech and the problem he said you had?

Posted on Aug 25, 2008

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6ya6ya
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Posted on Jan 02, 2017

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Sharp-aquos-lc-60le650 not working. Geek Squad came out to repair made it worse. No picture at all.


They are referring to the inverter board on set. Find out its number and see if you can get one on the cheap from ebay from a set parted out.

Nov 30, 2015 | Sharp Aquos LC-60LE650U 60" LED TV...

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BEST BUY GEEK SQUAD ROUND-UP


I can confirm that this level of incompetence is quite common. It is Best Buy's standpoint that Geek Squad is an extension of their sales strategies, thus their hiring practices reflect that standpoint. Many Geek Squad "Agents" are hired or transfered to Geek Squad based upon their merits as sales people, NOT technicians. This strategy, combined with the pathetically low pay level (which any certified or experienced technician would laugh at) results in untrained staff programmed to follow certain sales strategies. In my experience, many of my fellow employees were on the same technical level as the customers across the counter seeking support.

Best Buy did settle with Winternals / Sisinternals and integrated many of their tools into Geeks Squad's authorized repair disk (Much of which is purely automated). At some level, Best Buy has internally recognized that their Geek Squad staff is mostly unqualified and have catered their corporate licensed / developed software to reflect the situation. This not only showed Geek Squad's incompetency (again) but also shows how news media is more interested in scaring you than actually helping you. It's good that the big chains got this bit of negative press on a local station but you should also applaud the store that did it for free - at least post their name and address and show an interview with the owner or clerk.

Mom and pop shops are usually run by people that are hobbyists first and business-folk second. Whenever someone at my company asks for personal computer help that I don't care to deal with I send them to a small shop in our town - one with Windows 3.1, Windows 95, Netscape Navigator and Word Perfect stickers are mostly-faded on the window. I know they'll be treated honestly and fairly. No charge just to examine a computer to add onto the actual repair.

It's sad how many people/companies are more interested in making the most money from a problem instead of trying to solve it fairly.
and LASTLY "1st thing that video is at least 8 years old I remember seeing it when I was young in highschool."
Perhaps you are thinking of the PC World investigation of major retail computer service departments? I remember reading it long ago:
http://www.pcworld.com/article/3764-6/pc_repair_ripoff.html
The article is from Mid 1998. A damaged IDE cable was part of the problems on their test PCs.

From the article:
"Of 55 problems tested across 20 stores, a total of 30 were misdiagnosed, ignored, or went otherwise unfixed. Best Buy and Computer City each missed on 9 of 15 tries."

THE REAPIR WE WERE TALKING ABOUT WAS A 10 TO 20 DOLLAR FIX :()

AND


A confidential settlement has ended litigation initiated by Winternals over copyright infringement regarding Geek Squad's use of its ERD Commander software.

The lawsuit should end following a July 7th motion from Winternals lawyer David Weaver, who cited a settlement agreement reached between the company and Best Buy, which owns Geek Squad.

Instead of a lengthy lawsuit, Winternals now has a three-year agreement in place with Best Buy. This will permit its Geek Squad of tech assistance personnel to lawfully use licensed programs from Winternals and Sysinternals. This includes the ERD Commander system recovery tool.

The problems for Best Buy and Geek Squad started in February 2006. Winternals had conducted training sessions for Geek Squad employees, as part of its negotiations with Best Buy to license software for its 12,000 Geek Squad workers.

Then the negotiations ended abruptly. Coupled with the admission from employees of Geek Squad and Best Buy that they had been using unlicensed copies of ERD Commander, Winternals began to investigate.

They set up systems needing repair in multiple locations, and put calls in to Geek Squad for assistance. Geek Squad staffers either used unlicensed copies of ERD Commander, or had them in their possession.

In April 2006, Winternals sued in US District Court in western Texas for copyright infringement, circumvention of copyright protections systems, and misappropriation of trade secrets.

on Dec 27, 2009 | Computers & Internet

1 Answer

Can remamber my passward it keeps asking me for can I have other one please


You can remember it, or you can't remember it? There is only one password at a time, you created it. There are ways that technicians can clear the BIOS password and the Windows password. Call a computer tech, or take the computer to Best Buy Geek Squad.

Oct 30, 2013 | Computers & Internet

1 Answer

GEEK SQUAD


I agree. Never ever ever ever ever take your computer to Geek Squad. I don't know how many times I have to go to people's homes and correct something GS did or they tell me they reformatted their drive, losing all their data without telling them first, for something so simple that could have been fixed inside of 15 minutes. And they charge way above industry standard and most of their techs have had no formal training.

Thanks and please take a moment to rate as FixYa. Thank you.

Jul 23, 2008 | Acer Aspire 5100 Notebook

1 Answer

Dell Inspiron 1420 freeze at starting


1st I've heard about Geek Squad doing Dell Warranty support. You can call best buy at 1-866-774-6228 and confirm

Jul 14, 2008 | Dell Inspiron 1150 Notebook

1 Answer

IPod


Hello Sofi507,

Unfortunately Geek Squad® technicians are not able to do iPod battery replacements in-store. You should take the iPod to an Apple Store for service or follow the procedure on the Apple Care Service Website: http://depot.info.apple.com/ipod.

Best Regards,
Ken
"Go Ahead. Use Us."

Jul 02, 2008 | Apple iPod MA446LL/A MP3 Player

1 Answer

My laptop


You can, but I highly recommend against it. Here is a good article on the Geek Squad: http://easytechtalk.com/2008/05/04/dont-use-geek-squad/

They used to be great, but now they are just unskilled salesmen. Stick with your manufacturer's approved technicians or use a respectable local technician. Do you have a particular problem that we can help with?

May 13, 2008 | Dell Latitude D600 Notebook

2 Answers

HELP


If warranty, no body better then Apple. I've heard of good and bad stories from Geek Squad, so I guess it depends what you need.

Apr 24, 2008 | Apple MacBook Pro Notebook

2 Answers

Toshiba Satillite A105


Send it back to geek squad and have them correct the issue.

Feb 08, 2008 | Toshiba Satellite A105-S4004 Notebook

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