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Usb connection is damaged inside the printer not the cable

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Place a service call, you will have enough trouble just getting the correct part.

Posted on Aug 25, 2008

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As my helper partner states, I quite agree but I would also use a different USB which the one you're using might be damaged, use another USB station cause maybe its also damaged. But if it states that the printer is offline...it will never print because its not selected as your active Printer. Actually you are sending the printing jobs to that printer wich is not active or recognized.

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My dell 924 printer has stopped working. I get an error message that there is no USB connection. All connections & USB cable are fine. For some reason this printer is no longer on a USB port - have...


Hello.
It sounds like a issue with the hardware inside the printer. if possible try the printer on another PC, or try another USB Cable. Sometimes the cable can appear fine but can have small breaks inside it. You can also try your current cable on another persons printer to rule out the cable.
If you can not get the printer working on another persons computer I would suggest replacing it. it is cheaper than getting a tech to fix it.
Regards GM

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INSTALATION


Try to connect the printer by using another USB Cable and in different port may the USB port in computer side or the usb cable is damaged that is why fail to send signal to your acer then try againt to install by using add hardware wizard

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Brother printer will not recognise usb cable I can load printer onto laptop through usb cable now want to load onto dell pentium 4 and keeps coming up does not recognise usb cable so keeps asking you to...


Try a new cable and a different USB port. It's possible dirt is making for a bad connection or that the cable is slightly damaged and this other computer is more sensitive to the problem.

I hope this helps.

Cindy Wells
(who has dealt with a damaged USB cable that didn't look bad and gave an intermittent problem with one computer and associated hardware.)

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Samsung CLP-300 printer is not recognized on any computer. Turns on fine, green light, prints test page offline, but when plugged in USB to either a mac or PC, never recognized. Reinstalled software,...


If you have the green light and test prints OK, check the condition of the USB connector in the back of the printer. The pins inside get damaged by being too close to the wall or something like that, broken connections to the logic pcb, You can solder a new connector on if that's the problem, otherwise you may need a new circuit board.

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This could be a problem with the port. If you have the printer attached to a USB hub, directly connect to the computer. Try connecting to a different USB port and test the current port with a known working device. Consider trying a new USB cable (minor damage could be a factor in signal loss).

I hope this helps.

Cindy Wells

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If this laptop and printer combination worked before, try a new cable. They often fail inside without any notable outer damage.

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Cannot install Canon PIXMA MP190 printer


Hi,
Thank you for your promptitude.
Today I solved my problem. Was a cable connection problem. Cable incompatibilit or all 3 cables used before are damaged. Tuday I buy an other new cable and SUCCESS!!!: my computer see de printer ("new hardware found" when attach usb cable) , create virtual usb port, install the drivers (I have the drivers downloaded from the Canon web site) and printer is working fine.
Anyway, thank yow again for your support!

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Mini USB disconnected inside HP all-in-one 2210v psc


You will have to take the printer apart and re-solder the usb connector to the board.
it was jerked out likely by moving the printer while it was attached to the cored or was tripped on.
it may not be an easy job to fix as you have to have several tools
and soldering skills,
you need a electronics nerd to help.

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