Paul,
Please call the number 1-800-981-3355 and keep your Service tag handy to tell them when asked for.
If you are original owner, seek help from dell customer service. if not this case google you will find some online help that may help. if it doesnot work. Try ebay some times people sell password it rating is ok cheap about £3.50 you can go for it. As they will give you money back gurantee, also paypal gurantee.
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