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Upgrade the printer firmware (Go Green firmware update) as you are likely using the newer eco friendly ribbons. The older firmware versions do not recognize this ribbon, which leads to the PR01739 error.
Hello, You have a physically damaged print-head. The print head is in the cover and us user replaceable by pressing the lever inside the cover. Print heads are considered consumables and need to replaced at maintenance. You can contact Datacard at there web site and they can have someone come out and change for, as well as service the printer. Or you can buy one online about $550 and change your self.
Make sure you have the driver available. Then click on the "add a device" under the hardware and sound tab. Windows should start looking for connected devices and find the Datacard. Then when it starts to install it windows will ask for the driver location. Now the problem is windows 7 is so new that there might not be a driver available for it to run the datacard and the windows xp driver might not work. So also check the manufacturer's website for a updated driver.
Hello, The printer does not know the the model of the ribbon installed and thinks it is a monochrome (single color) Print ribbon. You can verify this in the Driver toolbox under the supply tab, or in the advanced printing options. The Datacard SP series printers use an RFID Radio freq. tag in the take up spool end of the ribbon. This identify s the ribbon model and supply use settings for the printer. Make sure you have the most recent driver and firmware from Datacard, There is a firmware Update Available to help reading "weak" RFID tag's Next try removing the RFID tag from another (old) ribbon and see if it that fixes the problem) Aside from that you: May have a counterfeit (non-Datacard) ribbon A bad RFID tag Someone removed your RFID tag You need a firmware update (weak RFID tag) A bad RFID reviver in the printer, which is a fairly cheap repair. Basically try a new print ribbon if that does not correct the issue, have the printer serviced. www.TulsaBiz.net