Question about Dell Dimension 3000 PC Desktop

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WIndows XP won't install/ recognise new hardware

I have a dell dimension 3000 and windows XP operating system with service pack 2.

Although existing pre installed hardware works fine, windows will not install / recognize any new hardware, either via a disk supplied with the hardware or direct from the suppliers web site. The drivers appear to download onto my system direct from the manufacturer’s web site, but when for example the I try to plug a new camera or Web cam after downloading the drivers, windows Found New Hardware runs, but then a window pops up saying

'Problem installing this hardware USB device. An error occurred during installation of the device. The data is invalid'

I have checked the USB ports via the device manager all of which say they are working properly (although this is incorrect as the 2 front ports no longer work). I have also tried the update driver tab for each which advises there is no new update.

Not sure if it has any relevance but, The Phillips DVD drive supplied with the original system has also recently stopped working, which I am currently replacing with a Pioneer DVR 125. I'm on virgin media broadband, have a Zone Alarm firewall and AVG antivirus software, which I have closed down and tried to then install devices incase they are having any affect, but this does solve the problem.

I am sorry that this is so lengthy, but I am now at a complete loss as to how to resolve the problem as I am not sure if the problem is with the windows install shield / USB connections or either.

If you have any suggestions I would be very grateful as I am at a complete loss why windows will no longer recognize or install any new hardware.

Many thanks

J Stoodley

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1. Start the computer.
2. During preboot Press F8 repeatedly to display the startup menu. (alternative below)
3. Select Safemode from the startup menu and continue.
4. Right-Click "Mycomputer".
5. Select Properties.
6. Select Hardware Tab.
7. Click "Device Manager" button.
8. Click (+) plus sign next to hardware or components in question.
9. Right-Click each hardware in question and select uninstall.
10. Perform steps 9 for all the components that are having issues.
11. Restart the computer.

Alternative into Safemode:
1. Click Start, then run.
2. Type msconfig and hit enter key.
3. Click BOOT.INI tab.
4. Check /SAFEBOOT
5. Click OK
6. Reboot PC

Upon reboot into Windows, your PC should attempt to install drivers for the hardware that was uninstalled in Steps 9-10. Keep in mind though that Windows will choose the best match possible drivers for the hardware in question. Once Windows has installed the drivers, I normally reboot the system again, if Windows doesn't mention it or not. Also, you may want to reset your boot option into normal mode, like mention in Step 2 or Alternative Option just uncheck /SAFEBOOT and restart computer.

NOTE: I'm sure you've already updated Window from Microsoft, If not, you should.. just in case Windows Update have crucial updates to your problem or similar. There also maybe updates to your hardware as well when the scan is performed. -- Good Luck

Posted on Aug 25, 2008

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  • Expert
  • 125 Answers

Ok firstly can you see the DVD drive in BIOS or any USB Devices Within Bios ?

If yes , we have just solved your problem to both your USB and DVD Drive problems , it being windows , it is failing to communicate device anomalies and is failing to handle device operations.

If the answer was no , you most probably have a faulty motherboard and the problem in question is most likley the south bridge , this is responsible for handling plugged in devices , IDE devicesUSB controller etc.. and communicating with the CPU

On another note in windows you could try one of two things:

1. Completly remove existing drivers , including the chipset and USB control drivers and reinstalling them , then rebooting and trying it all again

or

2. Reinstall the Windows OS and test your devices once more

I Hope this will solve your issues

Thanks , and please dont forget to rate :D


Posted on Aug 25, 2008

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