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I need to download the file ARCSOFT for a WESTERN DIGITAL external hard drive. Is this possible

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You are referring to a software which was preloaded on your hard drive and it appears you lost this program. Western Digital provides on their website a few tools, but not the preloaded programs on your drive (except for the backup program tools intially installed.

I reccomend calling Western Digital and ask them how to obtain this software.

Posted on Aug 25, 2008

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Use this data recovery program: http://www.asoftech.com/adr/
You can find it in magazines or on a internet...
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Do not use the machines to take more photos before you have recovered or is likely to override the old and losing it all ....
The program can also use it to retrieve other types of files such as music and video.

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I lost files and need them recovered ASAP. recover files from a Western Digital Passport, 500 GB external hard drive.


All your files are still stored on the hard drive.They're just invisible or inaccessible.You can recover them with data recovery software.
http://www.asoftech.com/adr/
I used this one to recover files from my infected laptop and it worked.Anyway,you can download it and scan your hard drive for free to preview whether you can recover your data.

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I have a w.d. external HD all my files is gone, so how can i get it again? but if i check the propeties the used space is it there.. so how can get back again?


To recover your WD files, please follow the below steps:

First thing first - STOP using your WD drive immediately! If you continue using the disk drive, you significantly increase the risk that the files you want to recover will be lost forever due to overwritten. Every new file or action will take up more "free space" and reduce your chances of retrieving your deleted files from WD. So really, you need to act quickly.

The next step - get a good HDD data recovery software to retrieve the data as most as possible.

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I HAD Western Digital My Book Essential 1TB External USB 2.0 Hard Drive ON M PC AND I CONECT WESTERN DIGITAL MY PASSPORT AND RUN THE AUTO FROM THIS SOMETHING LIKE WD SMART.... AND NOW MY Western Digital My...


Your WD HDD have been attacted by viruses for your computer or outside computer where you used it last. Make sure that you have an up to date antivirus software, scan your computer or the external hard drive, explore your computer, go to tools - folder options under view files & folders select show hidden files and folders apply and ok it.

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Unit downloaded fine ad the did the back up of the drive fine.started the updates and the firmware stopped and then the drive locked up how to access the drive again after reboot nothing shows G: F:


  1. To restore the Western Digital icon to the drive letter for the external drive in "My Computer".
  2. Please go to the Western Digital Download Library and download the WD Logo Icon which has a file name of External Icon.zip when you download it.
  3. Save the file to your desktop and use a file compression software like Winzip to extract the files inside the .zip file to your desktop. When it's unzipped, it will create a folder named "ExternalIcon" on your desktop.
  4. Double-click on the ExternalIcon folder. It will open a Windows Explorer showing a folder named, Autorun, and a file named, Autorun.inf.Double-click on My Computer and it will open.
  5. Double-click on the driver letter that represents the Western Digital drive you want the icon on and it will open.
  6. Highlight the Autorun folder and the Autorun.inf file. Right-click on them, and left-click on Cut when the Menu appears.
  7. Right-click in the open space of the drive that you opened in the new Explorer window, and then left-click on Paste.
  8. Close both Explorer windows, safely remove the external hard drive by using the Safely Remove icon in the system tray, shut down the computer, and unplug the external drive from the computer.
  9. After you reboot into Windows, reconnect the external drive to the computer again, and the Western Digital Icon should now be displayed with the drive letter in My Computer.

If these steps do not correct the problem, you will need to re-format your External Hard Drive ***WARNING*** FORMATTING A HARD DRIVE WILL ERASE, YOU WILL LOSE, ALL DATA

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hi ,

looks like u primary hard drive is inside the laptop and so should be displayed as c : drive ,

and the reason , the external hard drive is not displayed seperately is csue ., the external HD  may be added as slave to the internal HD .,

can u tell me ,make a right click on c:/ drive and choose properties : and tell the totalsize dispalyed 

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Mac not recognizing External Western Digital HD.


the problem is that your western digital operates using the NTFS (New Technology File System) which is the standard file system of Windows. Apple macs is not interopable with native NTFS therefore you need to install a read-write NTFS file-system driver on your mac.

an excellent free mac NTFS driver can be found here-
http://mac.softpedia.com/get/System-Utilities/NTFS-3G.shtml

download and install the software then restart your mac.

//javaftper

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I will recommend you to use Western Digital I my self alos using a western Digital and its very reliable to use , So I will go for buying that one and it will be a big help for you...

Hope that helps.......

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Is there a way to recover lost data from my Western Digital My Book??


Yes, there is a way to recover lost data from a WD drive.

First thing first - STOP using your WD drive immediately! If you continue using the disk drive, you significantly increase the risk that the files you want to recover will be lost forever due to overwritten. Every new file or action will take up more "free space" and reduce your chances of retrieving your deleted files from WD.

The next step - get a good HDD data recovery software to retrieve the data as most as possible.

Learn more from: http://www.western-digital-data-recovery.com/

Best regards!

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