Question about Kenmore Elite 45986 Front Load Washer

2 Answers

Door stuck Locked Control Locked light on

My Kenmore Elite Smartwash Quietpak 9 HE4T has wet clothes in it and will not unlock the door. Tried unplugging it, hitting every button that for a few seconds or in sequence. Nothing will get it to release the door to get to my molding clothes....HELP

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  • pdxlaundry Aug 26, 2008

    THANKS! Your suggestions worked great!

  • Anonymous Mar 31, 2014

    door was forced open prior to the machine fully stopping/

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2 Answers

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Try unplugging the washer for at 30 minutes to reset the computer, first. If this proves unsuccessful, you can retrieve you clothes by using the manual release. The following link explains how:

http://www.fixya.com/support/r622155-kenmore_elite_whirlpool_duet_door_jammed

Once you retrieve your clothes, try running diagnostics on it. You can envoke the diagnostic sequence by selecting DRAIN/SPIN, NO/SPIN and then pressing any button under OPTIONS 4 times (must be the same button). The display should go to "C00" as the washer begins a sequence of tests that checks the fill functions, door lock, dispenser functions, motor speed, spin and drain. Allow the washer to run through the entire sequence and shut off. If anything is wrong an error code should be generated. Hopefully, all you had was a minor glitch. Let me know how things turn out. I hope this helps you.

Posted on Aug 25, 2008

If problem persist, replace door lock

Posted on Aug 26, 2008

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This advice is for Kenmore Elite and Whirlpool Duet model front loading washers. If you experience a problem where the door becomes jammed and will not unlock or open, here's an easy way to gain access inside your washer WITHOUT calling the repairman.

1. Remove the lower panel under the door by loosening the three screws under the bottom edge on the front of the washer. HINT: If you prop up the front feet of the washer with some small blocks of wood, this will make access to the screws much easier.
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3. Reach your hand up inside the washer behind the front casing on the right-hand side. This is where the door latch assembly is located.
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Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.

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http://www.fixya.com/support/r2469429-kenmore_elite_amp_whirlpool_duet

Some front panel features differ between models, but the instructions should be listed on the front panel of the washer, and are located in the operator/owner's manual. If these preliminary measures do not work, you may have a mnore serious problem.

If you have any questions, please let me know. I hope this helps you.

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