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I am getting items sent to me (examples of something), but for some reason I can not open them. Am I incompatable with the system that the people are trying to use to send me these things?

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  • sharonk_lias Aug 25, 2008

    What exactly do you mean by "buy, or download the same software"...? I am a real beginner when it comes to computers...............

  • sharonk_lias Aug 25, 2008

    What exactly do you mean when you say "buy, or download the same software". I am a real beginner, and not knowledgeable when it comes to computers.....

  • sharonk_lias Aug 25, 2008

    I have heard this term before, what is "download"?

  • sharonk_lias Aug 27, 2008

    I will do as you suggest, and THANK-YOU for your time and will probably be hearing from me again along my process of learning the computer...........
    I do have the book "Computers For Seniors for Dummies" which I desperately need to start reading. Thankls again for your expertize.



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Most likely yes. If you know the people, contact them and ask them what system or program they're using, so you can buy or download it. Usually though the computer will select the proper program or give you the option from a list of what program you want to use to open the items you're receiving. Best bet is to ask the senders what they're using and then you can get the same software - that should solve the issue for you.

Posted on Aug 25, 2008

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  • Jeremy Dellow
    Jeremy Dellow Aug 25, 2008

    Well, if your friends are using some certain program (let's call it "fred" just for the sake of conversation), and they want to email you an attachment (say, a video) which is encoded using fred, you're going to need to have fred on your PC as well, in order to view the video. It'd be like your friend dropping off his car at your house for you to use, and then heading to work. If you don't have a key to his car, you can't do anything wtih it.

    Contact your friends who are sending you files that you currently can't do anything with. Ask them what program you should use to open the attachments (or what program they're using to create those attachments), and then you can go to your Start menu (lower left of the screen), and check to see if you have that program (again, call it fred).

    If you do, what you can do is save the emailed attachment (save it where you know where to look for it), then open fred. Once fred is open, you can go to the toolbar up top and click on File, then Open, select the emailed attachment, and view it.

    If you do not have fred, you can go to and search for it there to see if fred is a free or commercially-available program, and when you find it, you can download and install it on your PC so that you can view the attachments your friends send you.

  • Jeremy Dellow
    Jeremy Dellow Aug 25, 2008

    Downloading is just going to a website that offers the software, purchasing it if required, and then retrieving it from the site and onto your computer. You'll click a button on the screen at the site, and it'll start the transfer of the program to your computer. There will usually be a few steps that have to be taken, but the computer will guide you at each step.

  • Jeremy Dellow
    Jeremy Dellow Aug 27, 2008

    My pleasure, and glad it helps. By all means, feel free to buzz me and I'll help you in any way I can.



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