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I have a dual voltage "Des Origio" refrigerator and wish to have it tested and serviced.

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If you live in US call
+1-877-435-3287If you are in a different country, select your country on website here.

Please rate solution appropriately.

Thanks.

Posted on Aug 25, 2008

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The water control valve has two side's, one controls the water to ice maker and the oher side controls the water dispenser. Most likely the water dispenser side has become defective and can no longer open the water valve to let water come to dispenser. You can test the voltage to the water dispenser side by useing a multi meter set for 120 volts and have someone press dispense water while watching the test meter. Use care not to be shocked while testing by not touching any bare probes or wires during testing. The coils can also be ohm test and both sides should be near to the equal amount of resistance. The location of the valves are listed as part 800 in this photo=> PSS26MSRASS Rear Parts Photo
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Most likely the dual water control valve is not opening to allow the water to the dispenser if that is your meaning. Now if you mean water for both dispenser and ice maker then that would change everything. See if you can locate the model number that Sears puts on the door frame near floor. The fresh food section door at base and the number will look like this example 312.256489 With that number I can see everything your side by side came with and tell you the parts and locations. You also can have someone test voltage going to the water control valves while someone presses the dispense water switch. And with a voltage meter set to OHM's test the coils on the dual water control valves for resistance and if one has a very different number that can tell you. So we have several things to look for, water supply, dual water control, (if one works and other will not) and model number, Let me know what you find, Sea Breeze

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Most likely the dual water control valve for the dispenser side has failed. You may test the power to the valve by unplugging the side that goes to the dispenser and placing a voltage meter into the female section of the wires and have someone press dispense while you read the voltage. If you get you normal voltage like 110 - 120 volts AC and the valve does not open then replacing the valve will solve this.Let me know what you find, Sea Breeze

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