Question about LG Washing Machines

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My wife & I purchased our Lg washer & dryer from Home Depot roughly 2yrs ago & are using it on 1st floor laundry The shaking from the washer while in spin cycle is just nerve racking in which our whole house shakes ? I have went online to trouble shoot the problem & was told to put a rubber stall mat under it ( costing me $100.00 ) in which I did & that still didnt help ? Ive paid a service guy from Home Depot to come out & observe our issue & he said the machine is level but has no idea why it was shaking other than it being on 1st floor & not concrete foundation . If that be the solution why was I not told before spending almost $1200.00 ? We purchased this set for reasons of saving water etc. In prior years before this purchase we always had top loaders & have never experienced this nightmare ! Please Help / Lg Tromm Brand .

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HI MBAYSDELL,

HAPPY TO HELP YOU
OKAY, YOU NEED TO CALL LG NOT HOME DEPOT AND TELL THEM THE PROBLEM WAS FROM DAY ONE AND HOME DEPOT WAS NO HELP REFUSED TO DO ANY THING!
WHY DIDN'T YOU DO THIS RIGHT AWAY?

IN MANY FRONT LOADER WASHERS THERE IS A COUNTER WEIGHT BALANCED AT THE FACTORY.
yHE DELIVERY GUYS SHOULD KNOW NOT TO TILT THE MACHINE OVER TO MUCH , AND NOT TO LAY IT IN ANY POSITION BUT STANDING STRAIGHT UP!
THE MAYTAG NEPTUNE HAD THIS IN IT TOO!
GET LG ON THE PHONE AND ASK FOR A SUPERVISOR !
TELL HIM WHAT IS WRONG AND FOR HOW LONG!
TELL HIM YOU ARE READY TO REMODEL YOUR KITCHEN FOR $50,000 NEXT MONTH AND HAVE AL LG MAJOR APPLIANCES PICKED OUT!
HELP ME PLEASE OR MY WIFE WILL SAY THE HELL WITH LG AND MAKE ME BUY THE OTHER BRAND,JENAIR!!!!

WE SELL APPLIANCES FOR 65 YEARS IN NJ.
DO THIS NICELY AND CALMLY AND THEY WILL FIX OR REPLACE IT!
NEIL

PS. PLEASE GIVE ME A "PROBLEM SOLVED" RATING HERE ON FIXYA.COM
THANK YOU
NEIL

Posted on Aug 25, 2008

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