Question about T-Mobile Sidekick® 3 Cellular Phone

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Sidekick 3 Problem

I dropped my Sidekick 3 about 2 feet. It landed on the carpet and was in its case. 
When I took the phone out of the case, the screen was black and the green "call" and red "call end" buttons were lighted up.  I pressed all the buttons... nothing happened. 
So I took the battery out and put it back in and tried to turn the phone on. The green call and red call end buttons were not lighted up. The phone was still black.
When I put in the charger plug into the phone, the port area is lighted up (red color). I'm not sure if that means the phone is charging correctly? Also, sometimes when I put in the battery, the trackball will flash green once then stop. It only happens occasionally when I put in the battery. I have restarted the phone and put a paperclip in the little hole behind the screen. Still nothing...
This phone has no screen damage no cracks from the fall and no scratches from the entire time I've had this phone (a year and half). I used tape as a screen protector.
No water damage either. 
I took it to the Tmobile store and the girl was pretty much lost. She didn't have another sidekick 3 battery to try to see if it works with my phone. 
The only options I have is you guys, go to a battery place and see if their sidekick 3 battery works on my phone, or give it to a cell phone repair place. 
Help me!! Thanks in advance

Posted by on

  • Farishta Kakar Aug 25, 2008

    Can I plug in the charger to the phone while putting in the paper clip and hold the power button? Or the battery needs to be fully charged before I do this?




    I haven't tried to fix my phone in 2 weeks so I'm guessing the battery is probably not charged by now. 

  • Farishta Kakar Aug 27, 2008

    It did not work. The screen was still black. My guess is that maybe the screen ribbon is damaged because the charge light indicator turns orange when I put in the charger into the sidekick so it can't be the battery itself.

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Okay i have a sidekick 3 as well and what you need to do is put the paper clip in the hole again and hold the power button at the same time for approximately 3 seconds. This is a hard reset. Now the bad part is that this will reset all of your data back to factory default. If you need further assistance or this does not work click the ask me button next to my name and we can work on it from there. Thanks.

Posted on Aug 25, 2008

  • kristopher betzler
    kristopher betzler Aug 25, 2008

    Okay no you can not do this while it is plugged in so plug it in before doing this for about 15 minutes just good enough to get a small charge on it. Then do the paper clip and power button reset.

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4 Suggested Answers

  • 1 Answer

SOURCE: sidekick 3 trackball problem

blow into the trackball area really hard..should dislodge some particles on the sensors.

Posted on May 07, 2008

FIX-XX
  • 62 Answers

SOURCE: Sidekick keeps shutting down and restarting...WTF is this about someone help!

It's probably battery or software.
Try another battery or update software.
Easy to and see the technicians.
Good luck!

Posted on Jun 12, 2008

  • 1 Answer

SOURCE: tmobile sidekick will not activate

try pressing menu (the three bars) and L at the same time. i had an at&t sim card too and that worked.

Posted on Aug 22, 2009

Testimonial: "It worked, she is making calls now. Thanks"

GrinningFool
  • 625 Answers

SOURCE: sidekick 2008 trackball doesn't scroll down or left anymore

More than likely, the trackball on your Sidekick 2008 is really dirty. Overtime, dirt and grime gets in between the ball and the sensors.

It is really easy to clean it, you will need q-tips and IPA alcohol. No dis assembly is usually needed!

Check out the Video at the following link to see how the trackball cleaning on the Sidekick 2008 is done

Sidekick 2008 Trackball Cleaning Guide

Posted on Sep 10, 2009

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1 Answer

My tmobile sidekick 3 was in a case and it slipped out of my hand onto the carpet wasn't a harsh drop or anything now the screen comes on but I can't see or hear when i call someone but am able to call and...


One of the two things happened. Either the lcd cable came loose inside or the jolt did damage the backlight.

Follow the guide below to reseat the lcd cable.

http://www.repairmysidekick.org/Fix-Sidekick-White-LCD-Screen

If that doesn't fix it you can replace the lcd screen with one from ebay for about 25 dollars. check out the links below

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really the only thing to do in this case is to let it dry COMPLETELY before putting any power to it. if you let it dry completely now it may still work but if you tried it already and it failed i doubt it. try a new battery if it wont turn on. i dropped my nokia in the toilet and let it dry for 3 days then it worked; had a buddy spill his bottle of beer on my blackberry and after the defrost and over night it worked fine.... good luck

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Ok, is the sidekick 3 brand new out of the box or new to you.

The sidekick 3 has an issue with the charging port being bad.

I would contact the person who you bought it from and get a refund.

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check the link below for those

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It doesn usually happen when dropped. You may be able to fix it by removing the flip screen and rotating spring action fli[p piece.

The following instrutions are for a sidekick 3 lcd screen but it is the same for a sidekick id.

http://repairmysidekick.org/Remove-and-Replace-Sidekick-3-LCD-Flip-Screen

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The LCD screen can be replaced fairly easily. If you get the whole fflip assy it is about 45 dollars on ebay and it is only 2 screws to replace.

Check it out here.

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Is the screen blank all the time?

If you look really hard can you see the items on the screen but they are really dark? If so the back light for the lcd may have burned out.

Take a look at the following site for instructions on disassembly.

http://www.gsfx.org/disassembly/index.htm

If you feel comfortable with it, you can easily replace your own.
A new lcd runs about 50 dollars shipped. If you buy it from ebay, they will usually come with instructions and the screwdriver you need. A T6 torx driver is the type needed.

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Good job on drying it out and pulling the battery. Thats the best thing you can do when you get it wet!

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Did you by chance drop the phone recently?

A loose cable for the lcd can cause this or a bad lcd.

You need to disassemble it to take a look.
Sidekick 3 Disassembly

You will need a set of Torx screwdrivers to get it open.

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One of the PC magazines did an extensive drop test on the iPhone without breaking it, so your dropping it on the carpet didn't cause the problem. Echos can be caused by communication with the cellular network, so you should verify the problem by trying the phone in your local ATT/Cingular store. You may also experience a time delay that you will notice if you call another phone close by where you can hear the live voice as well as the one on the phone. Both of these problems are found in all cell phones, not just iPhone, BTW.

Jul 22, 2007 | Apple iPhone Smartphone

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