Question about GE (PSS26MSRSS) Side by Side Refrigerator

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ISO refrigerator door handle

We bought a floor model GE side by side from Lowes five years ago (big mistake). The fridge door had a snack door on it (rediculous feature) that fell open when anyone walked past the fridge. The repair man ordered new doors without the snack feature, but the doors came with only one handle, on the freezer. The model number for the fridge is for the original doors and the new doors don't have a model number and the repair man can't be tracked down. GE has shipped us eight (8) pairs of handles that don't fit. I've searched their website and parts websites. No luck. Any suggestions? The handle we need is black and 49 3/4" long, with a 16" tail on the bottom. The handle and tail span the entire height of the door.
thanks for any suggestions.

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  • jgmaro Aug 28, 2008

    You are correct that the repairman ordered doors that fit that model but did not have a snack door. He was the repairman who filled in for the regular GE guy who made 4 visits to attempt to fix the snack door, using poster tack and duct tape. I kid you not. The repairman who filled in left no paper trail that I could find thru customer service or consumer relations. I have asked CS and customer relations to isolate which doors would fit that box, then see which handles we had to choose from. They were unable to do that, for some reason that is beyond me. It seems so very simple. Thank you for any help you can offer.



    Model # on the refrigerator PSC23SHNA BS

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Your original repairman must have looked up a similar model without the snack door. The handle of couse would have also been listed, but this is difficult since A. You do not give your model number and B. (maybe not as bad) we don't know what model number he used when he ordered your door(s). Please list the complete model number of your refrig. (from sticker inside fresh food compartment) and I'll try to help.

Posted on Aug 27, 2008

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