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My wireless keyboard will not connect with my computer. My daughter unplugged the receiver and now I can get the mouse to work, but not the keyboard. The mouse and the keyboard came as a set. Keyboard model number is Y-RAV80

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Make sure you plugged the reciever back in the same usb port it came from, and normally there is a pairing button on the underside of the reciever you need to press

Posted on Aug 24, 2008

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My gateway wireless mouse won't sync


- Have you tried the steps mentioned in the link to connect a wireless keyboard and mouse to the Gateway computer? http://support.gateway.com/s/desktop/2009/gateway/zx/zx4800/ZX4800faq3.shtml
http://www.support.gateway.com/s/Manuals/Profile/WirelessKb_MouseGuide.pdf

Also follow the generic troubleshooting steps mentioned in the link to connect a wireless keyboard and mouse to a computer.
http://support.microsoft.com/kb/838398
Note: The steps provided in the link mainly works for Microsoft hardware but the steps can be applied to any wireless keyboard and mouse. Do not install any software given in the link as it will not help you if you do not have a Microsoft Hardware.

It would be helpful if you could provide us the exact computer model number and also the make and model number of the keyboard and mouse.

Feb 14, 2015 | Gateway GM5664 Desktop PC

1 Answer

Hp touchsmart 300


From the User Guide at... http://h10025.www1.hp.com/ewfrf/wc/manualCategory?cc=us&dlc=en&lc=en&product=4174137&

The wireless keyboard and mouse are pre-synchronized, for your convenience, to work with your

HP TouchSmart PC. The keyboard and mouse should work immediately after you pull the battery tabs to

activate the preinstalled batteries, and then turn on the mouse (A).

You may need to manually synchronize the wireless keyboard or mouse if they are not functioning.

To synchronize them:

Make sure the keyboard and mouse are next to the HP TouchSmart PC, within 30 cm (1 foot) and

away from interference from other devices.

Keyboard: Press the Connect button on the bottom of the keyboard (B) for five seconds. The blue

activity LED on the wireless receiver illuminates when the synchronization command has been received

and turns off when synchronization is complete.

Mouse: Press the Connect button on the bottom of the mouse (C) for five seconds. The blue activity

LED on the wireless receiver illuminates when the synchronization command has been received and

turns off when synchronization is complete.

If this does not work, remove and then re-insert the wireless keyboard and mouse receiver from the back of
the computer and then synchronize the keyboard and mouse again.

Fr

Jun 30, 2014 | PC Desktops

1 Answer

I have a Dell Inspiron ONE Desktop. My wireless mouse is working properly. However, my wireless keyboard is not functioning at all.


First, make sure that all of your batteries are good and working in all your wireless devices. I am assuming that this is a wireless mouse and keyboard combo. You may have to hook up a corded keyboard at first. Is this a usb wireless device or ps2 (round kind)? Once you have made sure that all your batteries are in good condition, plug all devices in before you start your computer. and be sure that they are in a good distance from the receiver. wait till your operating system has loaded and is either at the desktop or sign in with password window. Hold down the button on the receiver and keep it pressed down while you press the connect button on the keyboard then the mouse. Do not let go of the receiver button till you have connected both devices. Did this work? If keyboard still does not work, with the corded keyboard plugged in, first make sure you have all the software for your brand of keyboard and mouse combo. Once that is done, install it. Go to control panel..keyboard or if the software takes you to a set up area. Follow their prompts. This should work.

Feb 06, 2011 | Dell PC Desktops

2 Answers

The microsoft wireless mouse stopped working after a power failure. I get a message that says the USB device is not there. But I cannot navigate my computer w/o the mouse


The Microsoft wireless mouse comes with a wireless receiver, right? Before you do anything, the first thing that you can try is to replace the batteries with fresh ones.

If same problem occur, try to connect the wireless receiver into different USB ports of the computer. Then check if your wireless receiver and mouse has a connect button. If it does have connect buttons, briefly press the connect button on the receiver, then hold down the connect button on the mouse for 5 seconds. Then release the connect buttons.

If you get the same problem, hold down both connect buttons (receiver and mouse) at the same time for 5 seconds.

Last, try to connect the wireless receiver into different computer. If you get the same problem, send the receiver and mouse to the manufacturer for repair.

Thank you and good luck!

Jun 15, 2010 | HP PC Desktops

1 Answer

Wrirless keyboard


The mouse or keyboard does not work at all
If your wireless mouse or keyboard is not working properly, check the following:
  1. The mouse is designed to enter a suspend mode after 20 minutes of inactivity. Try to reactivate the mouse by clicking the left mouse button.
  2. If the underside of the mouse has an on/off switch, make sure to set the switch to the "On" position.
  3. Restarting the computer may resolve the problem, at least temporarily, so that other troubleshooting steps can be applied.
  4. Make sure that the keyboard and the mouse are within 100 centimeters (39 inches) of the receiver. If the receiver is attached to a cord, position it so that it is on the same level surface.
  5. Verify that the batteries are correctly installed in the keyboard and mouse. If possible, use a fresh set of alkaline batteries.
  6. If the receiver is a USB receiver, unplug it, wait for five seconds, and then plug it back in. Wait about five more seconds and then test the mouse and keyboard again.
  7. Reset the keyboard and mouse connections :
Note: The following connection sequence must be completed within 60 seconds.
With the receiver plugged in, press and hold the Connect button on the receiver until the activity LED flashes.
Note: Some HP computers have receivers built into the front of the computer; such as TouchSmart 700 Series PCs and Digital Entertainment Centers. Look for a small Connect button built into the case. If you have a TouchSmart 500 or 800 Series PC, the receiver plugs into a USB port on the underside of the case and does not have a Connect button - skip this step.

Jan 12, 2009 | PC Desktops

1 Answer

My wireless keyboard stopped working the mouse works but not the keyboard what can i do


Hi,

1)Verify that the batteries are correctly installed in the keyboard and mouse. If possible, use a fresh set of alkaline batteries. 2)Reset the keyboard and mouse connections : --With the receiver plugged in, press and hold the Connect button on the receiver until the activity LED flashes. --Press and hold the recessed connect button on the underside of the keyboard until the activity light on the receiver stops flashing. When you release the button, make sure it does not stick in the depressed position. --Press the Connect button on the receiver again until the activity light flashes. --Press and hold the recessed button on the underside of the mouse until the activity light on the receiver stops flashing. Make sure the connect button does not stick in the depressed position. --Make sure that the receiver is at least 20 centimeters (8 inches) away from other electrical devices (computer, monitor, keyboard, etc.). --Remove any other objects that are between the keyboard, mouse, and the receiver, especially speakers. Hope this should resolve the Issue. Thank you.

Sep 30, 2008 | PC Desktops

2 Answers

I'm hooking up my Memorex wireless keyboard and mouse. I hooked up the two pieces coming off the wireless receptor to the computer and now I can't get the mouse and keyboard to work. Do I press the button...


There should be a connect button on both the receiver unit that is plugged into the usb port, and on each device (Mouse, and Keyboard) you will have to press all of these again to reconnect the devices to the computer.

Apr 23, 2008 | PC Desktops

1 Answer

I have a micro wireless keyboard, and I neeed a wireless mouse to match. Where can I buy one?


You could go to the place you bought the keyboard and see if they have a mouse too. If you want to use the same receiver though, the receiver (the part that plugs into the computer and communicates with the keyboard) you might consider purchasing a complete set, keyboard and mouse new. This has the advantage of using one USB connection on your computer. If you purchase a wireless mouse now and your receiver is not designed to support two devices, then you will use two USB connections.

Mar 30, 2008 | PC Desktops

1 Answer

Wireless mouse will not work


Look on the bottom of the mouse for a connect button and also on the wireless receiver. Push the button on the mouse first, release and then push the button on the receiver.

Mar 27, 2008 | PC Desktops

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