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I got a new MP830 copier on 4/22/08. I didn't open it until August 2008. I have an MP830 at my office and I have loaded ink wells before. When I had the ink wells all loaded in the new copier and all their lights were lighted I lowered the lid Paper Output Tray. The LED said there was a problem, so I raised the tray and the ink tanks started to move toward the center so they could be serviced. The copier made a loud screaching sound and the ink trays stopped before they were exposed and I could check them. The ink tank tray will move back into the copier, but when the tray is raised, the machine makes the same loud noise and stops every time. HELP.

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  • 4 more comments 
  • wdishaw Aug 24, 2008

    The tray that holds the ink tanks does not move far enough into view to see anything inside the copier. There is nothing that seems to impede the ink tank tray that is visible

  • wdishaw Aug 24, 2008

    I had it turned off for two days and when I turned it back on the problem was still there. The carriage belt only moves the ink tank tray about three fourths of an inch and then stops. The ink tray will slide back into the copier, but that doesn't do me any good because it is hidden inside the housing. Every attempt to turn the machine on and move the ink tray that way results in the loud screech and the ink tray freezing in place.

  • wdishaw Aug 24, 2008

    The ink tray stops after an inch and no amount of urging or pulling makes any difference. It can be slid back into the housing, but it will not come out in the open. This machine has never been used. I had just unpacked it and was loading the ink tanks.

  • wdishaw Aug 24, 2008

    I just unplugged it. I'll try again in about 20 minutes and let you know.

  • wdishaw Aug 24, 2008

    I plugged the copier back in and once again it screeched and came to a halt. There is no ink on the carrier ribbon. I have never used the printer. Please give me an address to ship this defective printer back to Canon.

  • wdishaw Aug 24, 2008

    I'm glad you found an answer you like. It isn't accurate and it doesn't work. I'm going to send this copier back, with your help or without.

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  • Master
  • 19,396 Answers

Try to see if there something stopping the cartridge when it moves on the rail.

Posted on Aug 24, 2008

  • 5 more comments 
  • Ginko
    Ginko Aug 24, 2008

    First unplug printer from power for ten minutes or so to see if reset clears the problem.
    Try to understand what is obstructing the carriage with ink on carriage rail. Often the cover is obstructing the way, check also for foreign objects inside the printer.
    If cartridge get stuck at the end and does not come back then the turnaround assembly at the end of the rail is faulty.
    Check that the carriage belt is pulling and well in place.
    Try moving the carriage on the rail.
    Check this website for a detailed explanation of carriage related problems.



  • Ginko
    Ginko Aug 24, 2008

    You should be able to move it gently with your hand, open the cover with printer on, same as you do to replace the ink, when carriage try to move help it gently, don't force to much, it it does not move the carriage belt is stuck, sometimes you need to take the printer apart to fix this.

  • Ginko
    Ginko Aug 24, 2008

    Turning off is not enough to reset the eeproms inside the machine , you need to unplug power cable, sometimes control boardhave problems and you fix them by draining power for a while, if you just keep it off it won't do, you need to unplug it.

  • Ginko
    Ginko Aug 24, 2008

    what you are experiencing is because the printer cannot read the encoder strip. The printer understand position of carriage thanks to the encoder strip. Check if this is dirty with ink, in this case you will need to clean it.

    Here is the encoder strip of a dell, thanks Dell




  • Ginko
    Ginko Aug 24, 2008

    more likely you will have to clean the encoder strip using cleaner. Here you can buy machine cleaner.
    use a cotton tissue, be careful not to leave fragments on the strip.
    The belt near to the encoder strip has oil on it be careful not to spread oil on the encoder strip.


  • Ginko
    Ginko Aug 24, 2008

    hi, if you live in the US here is canon contact page.

  • Ginko
    Ginko Aug 24, 2008

    You can call toll free 1-800-828-4040

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