Question about Lexmark Office Equipment & Supplies
HP Error Codes
These error codes apply to many HP & Panafax machines
001 recording paper jam
002 recording paper jam
010 no recording paper
014 print cartridge is not attached
015 out of ink
017 wrong paper size
030 document misfeed
031 document jammed or exceeds maximum length (2 meters)
039 during dialing, STOP was pressed
041 out of toner
045 no toner cartridge
060 a cover or door is open
061 a cover or door is open
063 jam access cover is open
316 clean the ink station overflow tray and encoder strip on inkjet models
400 during initial handshake, RX station did not respond; comm error
403 no polling capability at remote side
404 during initial handshake a comm error occurred
405 during initial handshake a comm error occurred
406 password mismatch
407 no confirmation from the RX station for the previous page sent
408 remote side confirmation of previous page is illegible
409 remote side confirmation of previous page is illegible
411 polling password does not match
412 no data from the transmitting side
414 polling password does not match
415 polling transmission error
416 received data has too many errors
417 received data has too many errors
418 received data has too many errors
419 received data has too many errors
420 machine enters RX mode but receives no command from TX side (not a fax calling)
422 interface is not compatible
427 interface is not compatible
430 comm error occurred while receiving
434 comm error occurred while receiving
436 received data has too many errors
456 memory overflow on confidential document or relay request
490 received data has too many errors
492 comm error occurred while receiving
493 comm error occurred while receiving
494 comm error occurred while receiving
495 telephone line disconnected
540 comm error occurred while transmitting
541 comm error occurred while transmitting
542 comm error occurred while transmitting
543 comm error occurred while transmitting
544 comm error occurred while transmitting
550 telephone line disconnected
552 comm error occurred while receiving
553 comm error occurred while receiving
554 comm error occurred while receiving
555 comm error occurred while receiving
580 sub-address TX to a unit without sub-address function
581 sub-address TX to a unit without sub-address function
601 ADF misfeed
623 no document was on the ADF
630 redial unsuccessful (busy line or no response)
634 redial unsuccessful (busy line or no response)
631 during dailing, STOP was pressed
638 power failure occurred during the communication
640 telephone off hook after comm is completed
870 memory overflow while storing TX documents
879 memory overflow while storing RX documents
975 DRAM parity error (document info in memory is lost, very common, also clean encoder strip)
HP 200/300 and similar models GPM (printer assembly) failure: When the inkjet carriage is homed on the right side of the unit, the spring pointing toward the rear of the unit passes under 2 "actuators" that appear to be identical (mounted vertically, L-shaped). Under heavy usage, the lower end of these actuators is worn away. To remove the actuators for inspection, carefully rotate the paper pickup feed wheels while pulling upward on the L-shaped actuator (compare the 2 actuators, or compare them with actuators from a comparable machine that is in working order).
Many HP and Panasonic inkjet models are comparable and parts can be ordered from Matsushita.
If there is an encoder strip (scale) in inkjet models, clean it to correct a wide variety of problems (HP 900, OfficeJet, Panafax UF321). The encoder strip resembles a narrow piece of cellophane tape, and can be found behind and above the silver bar on which the printhead rides. Easily broken ... use caution when cleaning with a cotton swab dampened with water or rubbing alcohol. When dirty from overspray, the strip can cause all types of problems.
In the Maintenance Mode of HP and Panasonic machines there is a wealth of information. For example, print out the function parameter list to get the lifetime TX/RX/PRINT counts (usually option 3 instead of option 6 in the following example for the HP 200).
HP 200 ram clear
Press # dial dial dial dial * 6 start
Exit the maintenance mode by pressing 9 9 9 start
[Note: to print function parameter list substitute 3 for 6 in the line above]
[Note: to execute a self-test substitute 0 for 6]
[Note: to set parameters 000-999, substitute 1 for 6]
[Note: to test modem/tones, substitute 4, 5, or 7 for 6]
[The TX/RX/COPY counter is item 061 on function parameter list]
HP 300/310 ram clear
Press function 7 dial dial dial dial * 6 start
HP 700 ram clear
Press and hold stop and menu for a few seconds
Press 7 0 0
Press up-arrow key 4 times until display reads 09 memory clear
Bad line card: replace 2 transistors, 1 diode, and 1 chip. Transistors BS170 (NTE490) @ Q1; 2N3906 @Q3. Diode 1N4148 ar CR2 (next to 2N3906). Chip 74LS14 (74HC14) at U5 (near BS170).
HP 900 ram clear (same as Panasonic UF-321/322)
Press menu 7 dial dial dial dial * 6 start
Press up-arrow key until the display reads shipment set then press start
The display will read reset counter
Select yes or no then press start
HP 900 disassembly tips (proceed with caution and at your own risk). To remove the operation panel cover: face the rear of the unit, place your thumbs in the outside edges of the document feed path, lift up on the thin edge of the cover while pulling the cover toward you. This should release "snaps" located at the outer edges of the document feed path. Facing the front of the machine, lift the cover up and toward you, then disconnect a cable attached to a board on the rear of the operation panel. To access the document feed mechanism, remove a white plastic retainer in the upper right hand corner of the ADF cover, disconnect the ground strap on the right side of the cover, and slide the cover slightly to the right until it is unhinged. The cover housing the scanner glass can be lifted off after removing several screws, popping two "snaps" at the rear corners, and then carefully popping two more snaps at the front corners of the cover. At this point you would be able to clean one scanner mirror and the ADF sensors & rollers. If you need to remove the line card, you'll have to remove the remaining covers, one screw located at the front of the power supply, four screws that hold the printer assembly in place, one screw at the right rear corner of the scanner assembly, pop two snaps at the front corners of the scanner assembly (remove a long white plastic retainer at the left front corner of the scanner assembly). After gently lifting the scanner assembly upward, the printer assembly can be removed to reveal the line card. During reassembly, be sure to check the positioning of the print paper detect sensor (the spring comes off the sensor and you get an out-of-paper error). Another observation we've made is that on some (but not all) HP 900's, there is a metal retaining clip on the left end of the paper pickup roller's shaft. Apparently the plastic lever (retainer or lock) on the left end of the axle doesn't always hold the mechanism in place in the event of a multi-feed that jams the machine, and at some point in production of the machines a metal clip was added to hold the plastil retainer firmly in place.
HP 900 set number of rings to answer (default is 2)
Press menu 7 dial dial dial dial * 1 start
Press 4 5 start clear
Enter the number of rings desired then press start stop stop
HP Office Jet / LX
For a full ram clear, press and hold * and 1 while turning the power on.
Hold the keys down for a few seconds after the display reads self test please wait then release the keys
For a partial ram clear, press * and 4 while turning the power on.
For the Diagnostics Mode hold * and 7 while turning the power on. Afterwards, new menu items will be found on the display including diagnostics. Turn the unit off afterwards to dump the diagnostic menu selection.
The original Office Jet/LX will print a scanner calibration chart/instructions.
If the modem fails, remove it. Reinstall and test.
Clear Paper Jam: Remove RX tray, press load/eject and paper should load part way; press load/eject a second time and the page should be ejected. If the page ejects ok, then it's not necessarily a mechanical problem, in which case you should clean the encoder strip and sensor. If the page does not load properly, it is probably a mechanical failure. Laserjet paper is slick on one side and may not load properly. Recycled cartridges spray excess ink on the encoder strip
Posted on Nov 05, 2007
SOURCE: NOT ABLE TO GET PRINTER TO PRINT
If you open up the printer (start => settings => printers and faxes..), and look under the "printer" menu, is "use printer offline" checked? If it is, un-check it.
Posted on Feb 18, 2008
Try using this link to download the driver from the website http://support.lexmark.com/perl/support/support.cgi then click on "download driver" option
Posted on Nov 16, 2008
You must program the email addresses in the machine address book, so that you will have a destination list to scan to email.
You can also try to scan by pressing the Scanner button to access the scanner function and input the email address manually by selecting manual, and then press the Start button to scan the document.
Posted on Jan 10, 2009
Youu can access the machine address book by entered the machines IP address in a web browser from their you need to access administration mode. Enter user name and passcode: Defaults from Ricoh are username: admin password (none). So i use this admin, hit tab key, hit tab key enter.
Posted on Jan 12, 2009
Tips for a great answer:
A quick fix for most communication errors can be
achieved by resetting the printer and/or rebooting the PC. Simply disconnect
the printer from your computer. Reboot your pc. Unplug and re-plug the printer
into the power source to reset it. When the printer turns on, reconnect it to
your computer. Then try to print again once the computer fully recognizes the
If that doesn't help, try the steps below:
1. Disconnect the printer from your computer.
2. Re-brick your printer.
Pull out the power supply, black box where the power cord is plugged in at the
back of the printer, and put it back after 30 seconds.
2. On your computer, go to Control Panel > Printers
3. Delete the Lexmark print object.
4. Reboot your pc.
5. When your pc turns on, reconnect the printer.
6. Wait until your pc fully recognizes the USB
connection. To check, go to Control Panel > Printers and Faxes. If you see a
new Lexmark print object in the list, then try to print a document again to
verify that the problem is fixed.
You may also try to update your printer driver by
visiting the Lexmark website at http://bit.ly/lgJCxt. Select your operating system, download and
execute the file.
Try to scan again to verify that the problem is fixed.
If the problem continues, please contact Lexmark Technical Support for additional assistance.
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