Question about Digital Cameras

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I was in the middle of shooting a wedding, when suddenly my camera said that it was 'busy' - it was taking a while to go back to normal, so I decided to shut the camera off and just turn it back on again (I didn't mind loosing the last image). When I turned the camera back on... all of the sudden the shutter kept going off extremely fast (without me pressing the shutter button). I turned the camera back off, but the shutter kept going off. I freaked out and too the battery out to make it stop. But when I put the camera battery back in, the shutter once again was going nuts (even though the camera was off). I have tried keeping the battery out for a few hours to hopefully let the camera reset... that hasn't worked. I tried switching my setting to the green square... nothing. The shutter still goes off on its own at a crazy fast speed as soon as I turn the camera on (at least now it doesn't go off with the battery inside the camera). What should I do?

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  • dory21 Aug 24, 2008

    I forgot to mention - it's a Canon 20D... thanks!

  • dory21 Aug 24, 2008

    I don't think it has anything to do with the lens... I've tried switching lenses... and the shutter still goes off like crazy on it's own. The camera does not shut off by itself... the shutter just keeps on going off rapidly without me doing it.

  • dory21 Aug 24, 2008

    Another thing I noticed is that it says Error 99 on the screen... but of course, I know that Error 99 is a 'catchall' for anything going wrong with the camera.
    Like I mentioned, the lens is not the problem... it's the camera body itself that's making the shutter go off.

  • dory21 Aug 24, 2008

    I've owned the camera for 2.5 years. It is used heavily (I do wedding and event photography as a part time job). Nothing like this has ever happened to me before.

  • dory21 Aug 24, 2008

    I there like a camera reset button on the camera that I can't seem to find? (like a reboot button?)

  • dory21 Aug 24, 2008

    I'm not sure if this solution might help... I would like more info on what you might suggest I do to fix the problem... thanks!

  • dory21 Aug 24, 2008

    wait... I think I just closed my question when I shouldn't have. I didn't mean to close my question out... the problem is still not fixed.

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6 Answers

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Did you remove batteries for a couple of minutes, that is the first thing to do.

Posted on Aug 26, 2008

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First remove the sd Card and check if the camera is working or You may need to update the firmware as its corrupted ,Please use this link :

http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=SupportDetailTabAct&fcategoryid=224&modelid=10596#DownloadDetailAct


Good luck...

Posted on Aug 26, 2008

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Base on some solutions and the problem still persist. you might bring it back that to the place were you bought it and let the technician of them help you because they have tools to open your camera and replace something just incase if needed. be sure to have the warranty or the receipt.

CHARCOIS

Posted on Aug 26, 2008

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Sounds to me like there might be a issue with the release switch.This should be replace and if its still under warranty have it replace from Canon..

Hope that helps.......

Posted on Aug 24, 2008

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How long have you owned the camera? Have you had any problems with the unit in the past? Once I have more information I can assist you properly. Please don't reject my help til I have assisted you further.
Thanks,
Lee

Posted on Aug 24, 2008

  • Lee A.
    Lee A. Aug 24, 2008

    I am more then happy to assist you further on this problem if you want you can send me a free request to continue further by clicking ask me at www.fixya.com/users/leethedeuce
    If you have tried a different card and formatting it and that still didnt help then I would recommend finding the nearest authorized service center. The link can be found here
    http://www.usa.canon.com/consumer/contro...
    Thanks,
    Lee


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Hi,

If the lens does not extend then it is possible that it has become jammed. Sometimes this can cause the camera to sense an error and shut itself down immediately after powering on.
There are other explanations for the behavior, but if the lens does not move this is the most likely cause. If the lens does extend but then the camera shuts right back off it is possible that an inner component such as the focusing element is not functioning properly.

Posted on Aug 24, 2008

  • 5 more comments 
  • Priya darshan Aug 24, 2008

    You should have told me that error 99 before rating the solution.I could've helped you.

  • Priya darshan Aug 24, 2008

    Nope reset button will not fix the issue.Please follow the below steps if they don't help then there are no home remedies you will have to get it repaired and please do not forget to accept the solution.

    1. Turn off the camera.

    2. Remove the lens, battery, and CF card.

    3. Allow the camera to sit without power for approximately 20 minutes.

    4. Insert a fully charged battery, and turn on the camera.

    5. Depress the shutter button as you would to take a picture.

    Does the “ERR 99′ message appear? If it does, then the camera should be

    serviced. If it does not, then please proceed to the next set of steps:

    1. Turn off the camera.

    2. Insert the CF card.

    3. Turn on the camera.

    4. Format the CF card in the camera.

    5. Depress the shutter button as you would to take a picture.

    Does the “ERR 99′ message appear? If so, then the CF card is the most

    likely source of the issue. Try using a different card.

    If the message does not appear, please complete the following steps:

    1. Turn off the camera.

    2. Clean the lens contacts by gently rubbing them with a pencil eraser

    or soft cloth. Be careful that you do not let any debris fall into the

    camera body.

    3. Reattach your lens.

    4. Turn on the camera.

    5. Depress the shutter button as you would to take a picture.

    If the “ERR 99′ message only appears when one particular lens is attached, then that lens should be examined by a service technician.

    If you see the “ERR 99′ with a different Canon lens attached, then the camera should be serviced.


    Please don't forget to accept the solution as fixya.




  • Priya darshan Aug 24, 2008

    You have rated the wrong expert.

  • Priya darshan Aug 24, 2008

    I gave you all the steps to troubleshoot the problem and you did not accept my solution.You have rated the wrong expert.

  • Priya darshan Aug 24, 2008

    Well then give that expert a thanks for trying rating.

  • Priya darshan Aug 24, 2008

    Please accept my solution.I have already given the complete answer to your problem.If that doesn't help then you will have to get it repaired.There are no more home remedies.

  • Priya darshan Aug 25, 2008

    You have not accepted my solution yet.I request you to please do this.Let me know if you need anymore help.

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