Question about HP Pavilion ze2000 Notebook

1 Answer

Screen Shut off

I was using it and i got some sort of error telling me theres a driver fault with the graphics or something.. it told me to restart to fix the problem.. i clicked ok and everything went huge.. so i restarted it to try to fix it.. and now the screen wont turn on.. as well as all the other drivers like the volume control and wifi button are irresponsive.. any idea's on how to fix it?? i havent got access to an external monitor yet, could that be a solution?

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  • h_a_juma Aug 26, 2008

    actually i did try the power drain, after that i hooked it up to an external monitor.. that made my screen come right back up, but the resolution is messed up. and the laptop restarts giving me this blue screen..

    i tried the same thing the nect day, trying to reinstall the OS . but now the screen wont turn back on, and without seeing it i cant really reformat it.. i even tried switching between screens with the keyboard shortcut.. i dont reallly get whats enabling or disabling the screen, if i can figure that out, i'l be able to do the rest..

    and thanks alot for the suggestions

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  • 31 Answers

Hello

If your Notebook is not powering on then please perform the following steps.

= Power Drain =

1. Disconnect the AC Adapter.
2. Remove the Battery.
3. Hold the Power button down for 30 seconds to 1 minute.
4. Reconnect the AC adapter and Battery.
5. Turn on the Notebook power.


If your Notebook is powering on and you are unable to use any feature. Then I recommend you to repair Operating System of your Notebook. This will not delete any data . It just repairs the operating system files.

Here are the steps to perform Operating System Repair.

1. Ensure that the CD-ROM is connected to the Notebook.
2. Turn on the Notebook.
3. Immediately insert the Operating System CD into the CD drive.
4. Press and hold the Power button for 5 seconds to turn off the Notebook.
5. Press the Power button again to start the Notebook.
6. Press any key to boot from the CD, when prompted. The Welcome to Setup blue screen is displayed with three options.
NOTE: Please donot select "R" option directly from the three options displayed.

7. Press <ENTER> to continue. A Licensing Agreement screen is displayed.
8. Press <F8> to accept the Agreement and continue. Another blue screen Setup window is displayed.
9. Press "R" to repair the selected Windows installation.

The repair process may take several minutes to complete. Your Notebook will restart into Windows after the process is complete.

I hope this will work.

Thanks

Posted on Aug 24, 2008

  • Hello



    As you have tried all the steps and issue persists. I suspect that the issue is with the Hardware malfunction. I recommend you to contact Manufacturer of the Notebook and ask them to arrange repair for your Notebook.



    Thanks.

  • Hello,



    Please try to install BIOS update and Graphic Drivers by connecting the notebook to the External Monitor. This should resolve the issue.

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