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The water may not be hot enough. Increase the temperature of the incoming hot water or try this: put the tab in the open soap cup so it will start to dissolve during the pre-wash. Then it will finish dissolving during the main wash. If the dishes get clean using this method you may not have to increase the water temp.
1. Too much soap! For soft water use no more than 1 1/2 tablespoons. Give dishes a good scrape and put them in. If you MUST prerinse dishes (and you shouldn't) drop down to about 1 TSP soap. Modern DW's use less water and soap is more concentrated.
2. Water not hot enough. Test water temp at kitchen faucet with thermometer. It should read at least 120 deg.
3. Our service guys recommend not using lipuid soap, only powder. I listen to them.
4. Broken control to soap door. If it is still closed after a cycle, ask for help from a service company.
If you are you using a liquid soap or packets that will be the main problem.If your unit fills with water circulates the water and drains the water,and also heaters are working then you probally need to change to cascade powder soap.The film on the dishes is soap.The unit has so much build up in it that when it gets to the rinse cycle it is rinsing dishes with soapy water.You need to get 2 medium bowls fill both 2/3 up with white vinager,place one in upper rack and one in lower rack and run unit on longest cycle letting the vinager splash out during wash.do this with no soap and no dishes.Having soft water will allow you to use less soap.