Question about Dyson DC14 Animal Bagless Upright Cyclonic Vacuum

2 Answers

Same problem but the suction still not working

I have the same problem with no suction and the air escaping out the top vent.  i checked the u shaped tube on the lower portion as you suggested and it was clear.   i've also check all the wands, tubes, etc.  any other suggestions?  thanks in advance.

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  • Deej1069 Oct 01, 2008

    I am having a similar problem. My Dyson DC14 seems to be working fine in the vaccum mode, but when i put the vacuum upright to take out the wand it makes this loud noise "air noise", if that makes sense, and there is little to no suction coming from the wand. Is this kindof what is happening to you? Do you hear a different sound when you go from vacuuming to upright to use the wand?

  • Paul Humberstone Nov 02, 2008

    I have exactly the same problem.

    Does anyone know what's happening!

  • HMLEROY2 Nov 14, 2008

    TOOK IT APART TO CLEAN IT, AND THE SUCTION FROM THE HOSE STOPPED WORKING. AND YES, I PUT IT BACK TOGETHER THE SAME WAY IT CAME APART! :-)

  • Anonymous Dec 26, 2008

    My dyson sucks from the hose, ut not main

  • doylestowned Dec 27, 2008

    Air escaping out of top vent just above where filter goes. Can't get it to work. Aren't these supposed to be good vaccuums?.

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Try taking off the U bend and see if there is suction coming out from where the right end of the U bend connects. If there is suction then the problem lies after the u bend in the hose or wand.

Posted on Dec 11, 2008

  • Joe Lepe Dec 11, 2008

    Also take a battery or a weighted object and drop it down the wand to see if there is any blockage Clog is most likely cause. dead motor can cause bad suction but will make a funny noise and smell.

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AFTER NOT USING THE HOSE ATTACHMENT FOREVER, I FINALLY BROUGHT IT IN. (NEAREST SERVICE CENTER IS 55 MILES AWAY FROM MY HOUSE). ON THE VERY TOP, WHERE THE FLEXIBLE, RETRACTABLE PART OF THE WAND ENTERS THE PLASTIC MOUNTED PIECE ON THE BODY, WAS A WATER BOTTLE CAP. IT HAD LOOKED LIKE IT WAS PART OF THE VACCUUM, LOOKED LIKE THE SAME COLOR AND ALL. HE DROPPED A SCREWDRIVER THRU THE TUBE TO PUSH IT OUT. FELT LIKE A TOTAL IDIOT. THE REPAIRMAN SAID IT HAPPENS ALL THE TIME.
I REPLACED MY CLUTCH WHILE I WAS THERE TOO. MY VACCUUM IS 5 YEARS OLD, AND HE TOLD ME I WAS LUCKY IT WAS STILL AROUND. HE SAID THE NEW ONES WERE BETTER, BUT DIDNT SEEM TO IMPRESSED. I DO LOVE THE DYSON, BUT $120 FOR A CLUTCH WAS PAINFUL. BUT, ON THE OTHER HAND, I WOULD PURCHASE ANOTHER DYSON IN A HEARTBEAT
I HOPE IT'S MERELY AN INVISIBLE CAP FOR ALL OF YOU!

Posted on Dec 12, 2008

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1 Answer

My bissell powersteamer isnt suctioning the water


Please try the following suggestions to see if you can get your machine suctioning properly:


1) Remove the Tank-in-Tank Assembly and place your hand over the motor intake valve. This valve is located next to the Floor Nozzle gasket (at the top of the Floor Nozzle window) and behind the SmartMix Bottle. If you feel vacuum-like suction at this area, your suction power of the unit is working but air is escaping at some point. If there is no suction at the motor intake valve your machine will need to be inspected by an Authorized Service Center Technician.

2) It is possible the Floor Nozzle on your machine is inserted incorrectly. This would directly affect the suction of your machine. Please follow the directions below for removing and replacing the nozzle.

Before starting, please be sure the machine is unplugged and the machine handle is reclined.

To remove the Floor Nozzle window, first detach the Phillips head screws located at the base of the nozzle. Then, remove the Tank-in-Tank Assembly. Next, pull forward at the top of the Floor Nozzle window to release the tabs of this window from the receiving holes of the machine. This window is designed to allow access for cleaning.

When replacing the Floor Nozzle window, please be sure the tabs at the TOP of the nozzle are properly inserted into the receiving holes provided. If you do not have the tabs in place properly, the suction power of the machine could be affected.

Rotate the window down into place and replace the screws.

3) Ensure that the Ready Tools knob (diverter knob) is in the proper setting and the valve opens and closes freely. Ensure the black foam gasket is in place under the valve.

4) Check to ensure the Tank-in-Tank assembly is seated properly and that it is not full of dirty water. (If this tank has a drain cap, make sure it is in place and that it has a black o-ring).

5) Check the float and baffle to ensure they are properly installed on the Tank-in-Tank. The larger square portion of this part should be below the clear baffle of the tank with the red flag portion of the float resting on top of the baffle.

6) Check the Tank-in-Tank and lid for damage. Is the lint screen clogged? Make sure the lint screen is in place on the tank lid and not placed into the motor duct. Also, clear the holes on the lint screen.

7) Check to see if the upholstery hose has suction. If the hose has suction and the floor nozzle does not, check the diverter valve to see if it opens and closes freely. This can be seen through the Floor Nozzle window as you switch the diverter knob from the floor to tools setting.

Nov 05, 2010 | Bissell Carpet Cleaner Powerbrush Deep...

1 Answer

The cleaner no longer vacuums up the water. I have to use the tool device to get the water up. marleneodlekemp@hotmail.com


Try the following suggestions to see if you can get your machine suctioning properly:

1) Remove the Tank-in-Tank Assembly and place your hand over the motor intake valve. This valve is located next to the Floor Nozzle gasket (at the top of the Floor Nozzle window) and behind the SmartMix Bottle. If you feel vacuum-like suction at this area, your suction power of the unit is working but air is escaping at some point. If there is no suction at the motor intake valve your machine will need to be inspected by an Authorized Service Center Technician.
2) It is possible the Floor Nozzle on your machine is inserted incorrectly. This would directly affect the suction of your machine. Please follow the directions below for removing and replacing the nozzle.
Before starting, please be sure the machine is unplugged and the machine handle is reclined.
To remove the Floor Nozzle window, first detach the Phillips head screws located at the base of the nozzle. Then, remove the Tank-in-Tank Assembly. Next, pull forward at the top of the Floor Nozzle window to release the tabs of this window from the receiving holes of the machine. This window is designed to allow access for cleaning.
When replacing the Floor Nozzle window, please be sure the tabs at the TOP of the nozzle are properly inserted into the receiving holes provided. If you do not have the tabs in place properly, the suction power of the machine could be affected.
Rotate the window down into place and replace the screws.
3) Ensure that the Ready Tools knob (diverter knob) is in the proper setting and the valve opens and closes freely. Ensure the black foam gasket is in place under the valve.
4) Check to ensure the Tank-in-Tank assembly is seated properly and that it is not full of dirty water. (If this tank has a drain cap, make sure it is in place and that it has a black o-ring).
5) Check the float and baffle to ensure they are properly installed on the Tank-in-Tank. The larger square portion of this part should be below the clear baffle of the tank with the red flag portion of the float resting on top of the baffle.
6) Check the Tank-in-Tank and lid for damage. Is the lint screen clogged? Make sure the lint screen is in place on the tank lid and not placed into the motor duct. Also, clear the holes on the lint screen.
7) Check to see if the upholstery hose has suction. If the hose has suction and the floor nozzle does not, check the diverter valve to see if it opens and closes freely. This can be seen through the Floor Nozzle window as you switch the diverter knob from the floor to tools setting.

Aug 11, 2010 | Bissell ProHeat Turbo Deep Cleaner Upright...

1 Answer

Vacumm not working shampoo the rug but does not pick up dirty water


Try the following suggestions to see if you can get your machine suctioning properly:

1) Remove the Tank-in-Tank Assembly and place your hand over the motor intake valve. This valve is located next to the Floor Nozzle gasket (at the top of the Floor Nozzle window) and behind the SmartMix Bottle. If you feel vacuum-like suction at this area, your suction power of the unit is working but air is escaping at some point. If there is no suction at the motor intake valve your machine will need to be inspected by an Authorized Service Center Technician.
2) It is possible the Floor Nozzle on your machine is inserted incorrectly. This would directly affect the suction of your machine. Please follow the directions below for removing and replacing the nozzle.
Before starting, please be sure the machine is unplugged and the machine handle is reclined.
To remove the Floor Nozzle window, first detach the Phillips head screws located at the base of the nozzle. Then, remove the Tank-in-Tank Assembly. Next, pull forward at the top of the Floor Nozzle window to release the tabs of this window from the receiving holes of the machine. This window is designed to allow access for cleaning.
When replacing the Floor Nozzle window, please be sure the tabs at the TOP of the nozzle are properly inserted into the receiving holes provided. If you do not have the tabs in place properly, the suction power of the machine could be affected.
Rotate the window down into place and replace the screws.
3) Ensure that the Ready Tools knob (diverter knob) is in the proper setting and the valve opens and closes freely. Ensure the black foam gasket is in place under the valve.
4) Check to ensure the Tank-in-Tank assembly is seated properly and that it is not full of dirty water. (If this tank has a drain cap, make sure it is in place and that it has a black o-ring).
5) Check the float and baffle to ensure they are properly installed on the Tank-in-Tank. The larger square portion of this part should be below the clear baffle of the tank with the red flag portion of the float resting on top of the baffle.
6) Check the Tank-in-Tank and lid for damage. Is the lint screen clogged? Make sure the lint screen is in place on the tank lid and not placed into the motor duct. Also, clear the holes on the lint screen.
7) Check to see if the upholstery hose has suction. If the hose has suction and the floor nozzle does not, check the diverter valve to see if it opens and closes freely. This can be seen through the Floor Nozzle window as you switch the diverter knob from the floor to tools setting.

Aug 04, 2010 | Bissell 7901-1 ProHeat Scotchgard Upright...

1 Answer

The cleaner will not remove the water from the carpet. I have cleaned as much of the cleaner as I can reach. Where is it stopped up or what is wrong


Try the following suggestions to see if you can get your machine suctioning properly:

1) Remove the Tank-in-Tank Assembly and place your hand over the motor intake valve. This valve is located next to the Floor Nozzle gasket (at the top of the Floor Nozzle window) and behind the SmartMix Bottle. If you feel vacuum-like suction at this area, your suction power of the unit is working but air is escaping at some point. If there is no suction at the motor intake valve your machine will need to be inspected by an Authorized Service Center Technician.
2) It is possible the Floor Nozzle on your machine is inserted incorrectly. This would directly affect the suction of your machine. Please follow the directions below for removing and replacing the nozzle.
Before starting, please be sure the machine is unplugged and the machine handle is reclined.
To remove the Floor Nozzle window, first detach the Phillips head screws located at the base of the nozzle. Then, remove the Tank-in-Tank Assembly. Next, pull forward at the top of the Floor Nozzle window to release the tabs of this window from the receiving holes of the machine. This window is designed to allow access for cleaning.
When replacing the Floor Nozzle window, please be sure the tabs at the TOP of the nozzle are properly inserted into the receiving holes provided. If you do not have the tabs in place properly, the suction power of the machine could be affected.
Rotate the window down into place and replace the screws.
3) Ensure that the Ready Tools knob (diverter knob) is in the proper setting and the valve opens and closes freely. Ensure the black foam gasket is in place under the valve.
4) Check to ensure the Tank-in-Tank assembly is seated properly and that it is not full of dirty water. (If this tank has a drain cap, make sure it is in place and that it has a black o-ring).
5) Check the float and baffle to ensure they are properly installed on the Tank-in-Tank. The larger square portion of this part should be below the clear baffle of the tank with the red flag portion of the float resting on top of the baffle.
6) Check the Tank-in-Tank and lid for damage. Is the lint screen clogged? Make sure the lint screen is in place on the tank lid and not placed into the motor duct. Also, clear the holes on the lint screen.
7) Check to see if the upholstery hose has suction. If the hose has suction and the floor nozzle does not, check the diverter valve to see if it opens and closes freely. This can be seen through the Floor Nozzle window as you switch the diverter knob from the floor to tools setting.

If these suggestions do not solve the problem contact BISSELL Consumer Services.
1-800-237-7691
Mon-Fri: 8am to 10pm ET
Sat: 9am to 8pm ET

Aug 03, 2010 | Bissell ProHeat Turbo Deep Cleaner Upright...

1 Answer

No suction


Try the following suggestions to see if you can get your machine suctioning properly:

1) Remove the Tank-in-Tank Assembly and place your hand over the motor intake valve. This valve is located next to the Floor Nozzle gasket (at the top of the Floor Nozzle window) and behind the SmartMix Bottle. If you feel vacuum-like suction at this area, your suction power of the unit is working but air is escaping at some point. If there is no suction at the motor intake valve your machine will need to be inspected by an Authorized Service Center Technician.
2) It is possible the Floor Nozzle on your machine is inserted incorrectly. This would directly affect the suction of your machine. Please follow the directions below for removing and replacing the nozzle.
Before starting, please be sure the machine is unplugged and the machine handle is reclined.
To remove the Floor Nozzle window, first detach the Phillips head screws located at the base of the nozzle. Then, remove the Tank-in-Tank Assembly. Next, pull forward at the top of the Floor Nozzle window to release the tabs of this window from the receiving holes of the machine. This window is designed to allow access for cleaning.
When replacing the Floor Nozzle window, please be sure the tabs at the TOP of the nozzle are properly inserted into the receiving holes provided. If you do not have the tabs in place properly, the suction power of the machine could be affected.
Rotate the window down into place and replace the screws.
3) Ensure that the Ready Tools knob (diverter knob) is in the proper setting and the valve opens and closes freely. Ensure the black foam gasket is in place under the valve.
4) Check to ensure the Tank-in-Tank assembly is seated properly and that it is not full of dirty water. (If this tank has a drain cap, make sure it is in place and that it has a black o-ring).
5) Check the float and baffle to ensure they are properly installed on the Tank-in-Tank. The larger square portion of this part should be below the clear baffle of the tank with the red flag portion of the float resting on top of the baffle.
6) Check the Tank-in-Tank and lid for damage. Is the lint screen clogged? Make sure the lint screen is in place on the tank lid and not placed into the motor duct. Also, clear the holes on the lint screen.
7) Check to see if the upholstery hose has suction. If the hose has suction and the floor nozzle does not, check the diverter valve to see if it opens and closes freely. This can be seen through the Floor Nozzle window as you switch the diverter knob from the floor to tools setting.

If these suggestions do not solve the problem, have a technician at a local BISSELL Authorized Service Center inspect your machine.
To locate your nearest BISSELL Authorized Service Center, please go to www.bissell.com. Click on the Customer Support tab near the top of the homepage and enter your zip code in the Service Center locator box to perform your search.

You can also locate a Service Center by phone, 24 hours a day, by calling 1-800-237-7691 and choosing option #1.

Jun 17, 2010 | Bissell 1697-7 Powersteamer Pro Deluxe...

1 Answer

The bissell proheat will not suction


Try the following suggestions to see if you can get your machine suctioning properly:

1) Remove the Tank-in-Tank Assembly and place your hand over the motor intake valve. This valve is located next to the Floor Nozzle gasket (at the top of the Floor Nozzle window) and behind the SmartMix Bottle. If you feel vacuum-like suction at this area, your suction power of the unit is working but air is escaping at some point. If there is no suction at the motor intake valve your machine will need to be inspected by an Authorized Service Center Technician.
2) It is possible the Floor Nozzle on your machine is inserted incorrectly. This would directly affect the suction of your machine. Please follow the directions below for removing and replacing the nozzle.
Before starting, please be sure the machine is unplugged and the machine handle is reclined.
To remove the Floor Nozzle window, first detach the Phillips head screws located at the base of the nozzle. Then, remove the Tank-in-Tank Assembly. Next, pull forward at the top of the Floor Nozzle window to release the tabs of this window from the receiving holes of the machine. This window is designed to allow access for cleaning.
When replacing the Floor Nozzle window, please be sure the tabs at the TOP of the nozzle are properly inserted into the receiving holes provided. If you do not have the tabs in place properly, the suction power of the machine could be affected.
Rotate the window down into place and replace the screws.
3) Ensure that the Ready Tools knob (diverter knob) is in the proper setting and the valve opens and closes freely. Ensure the black foam gasket is in place under the valve.
4) Check to ensure the Tank-in-Tank assembly is seated properly and that it is not full of dirty water. (If this tank has a drain cap, make sure it is in place and that it has a black o-ring).
5) Check the float and baffle to ensure they are properly installed on the Tank-in-Tank. The larger square portion of this part should be below the clear baffle of the tank with the red flag portion of the float resting on top of the baffle.
6) Check the Tank-in-Tank and lid for damage. Is the lint screen clogged? Make sure the lint screen is in place on the tank lid and not placed into the motor duct. Also, clear the holes on the lint screen.
7) Check to see if the upholstery hose has suction. If the hose has suction and the floor nozzle does not, check the diverter valve to see if it opens and closes freely. This can be seen through the Floor Nozzle window as you switch the diverter knob from the floor to tools setting.


Jun 15, 2010 | Bissell ProHeat Turbo Deep Cleaner Upright...

1 Answer

No suction


Try the following suggestions to see if you can get your machine suctioning properly:

1) Remove the Tank-in-Tank Assembly and place your hand over the motor intake valve. This valve is located next to the Floor Nozzle gasket (at the top of the Floor Nozzle window) and behind the SmartMix Bottle. If you feel vacuum-like suction at this area, your suction power of the unit is working but air is escaping at some point. If there is no suction at the motor intake valve your machine will need to be inspected by an Authorized Service Center Technician.
2) It is possible the Floor Nozzle on your machine is inserted incorrectly. This would directly affect the suction of your machine. Please follow the directions below for removing and replacing the nozzle.
Before starting, please be sure the machine is unplugged and the machine handle is reclined.
To remove the Floor Nozzle window, first detach the Phillips head screws located at the base of the nozzle. Then, remove the Tank-in-Tank Assembly. Next, pull forward at the top of the Floor Nozzle window to release the tabs of this window from the receiving holes of the machine. This window is designed to allow access for cleaning.
When replacing the Floor Nozzle window, please be sure the tabs at the TOP of the nozzle are properly inserted into the receiving holes provided. If you do not have the tabs in place properly, the suction power of the machine could be affected.
Rotate the window down into place and replace the screws.
3) Ensure that the Ready Tools knob (diverter knob) is in the proper setting and the valve opens and closes freely. Ensure the black foam gasket is in place under the valve.
4) Check to ensure the Tank-in-Tank assembly is seated properly and that it is not full of dirty water. (If this tank has a drain cap, make sure it is in place and that it has a black o-ring).
5) Check the float and baffle to ensure they are properly installed on the Tank-in-Tank. The larger square portion of this part should be below the clear baffle of the tank with the red flag portion of the float resting on top of the baffle.
6) Check the Tank-in-Tank and lid for damage. Is the lint screen clogged? Make sure the lint screen is in place on the tank lid and not placed into the motor duct. Also, clear the holes on the lint screen.
7) Check to see if the upholstery hose has suction. If the hose has suction and the floor nozzle does not, check the diverter valve to see if it opens and closes freely. This can be seen through the Floor Nozzle window as you switch the diverter knob from the floor to tools setting.

Jun 15, 2010 | Bissell 1698 PowerSteamer ProHeat Upright...

1 Answer

My bissell will not **** up water


Please try the following suggestions to see if you can get your machine suctioning properly:


1) Remove the Tank-in-Tank Assembly and place your hand over the motor intake valve. This valve is located next to the Floor Nozzle gasket (at the top of the Floor Nozzle window) and behind the SmartMix Bottle. If you feel vacuum-like suction at this area, your suction power of the unit is working but air is escaping at some point. If there is no suction at the motor intake valve your machine will need to be inspected by an Authorized Service Center Technician.

2) It is possible the Floor Nozzle on your machine is inserted incorrectly. This would directly affect the suction of your machine. Please follow the directions below for removing and replacing the nozzle.

Before starting, please be sure the machine is unplugged and the machine handle is reclined.

To remove the Floor Nozzle window, first detach the Phillips head screws located at the base of the nozzle. Then, remove the Tank-in-Tank Assembly. Next, pull forward at the top of the Floor Nozzle window to release the tabs of this window from the receiving holes of the machine. This window is designed to allow access for cleaning.

When replacing the Floor Nozzle window, please be sure the tabs at the TOP of the nozzle are properly inserted into the receiving holes provided. If you do not have the tabs in place properly, the suction power of the machine could be affected.

Rotate the window down into place and replace the screws.

3) Ensure that the Ready Tools knob (diverter knob) is in the proper setting and the valve opens and closes freely. Ensure the black foam gasket is in place under the valve.

4) Check to ensure the Tank-in-Tank assembly is seated properly and that it is not full of dirty water. (If this tank has a drain cap, make sure it is in place and that it has a black o-ring).

5) Check the float and baffle to ensure they are properly installed on the Tank-in-Tank. The larger square portion of this part should be below the clear baffle of the tank with the red flag portion of the float resting on top of the baffle.

6) Check the Tank-in-Tank and lid for damage. Is the lint screen clogged? Make sure the lint screen is in place on the tank lid and not placed into the motor duct. Also, clear the holes on the lint screen.

7) Check to see if the upholstery hose has suction. If the hose has suction and the floor nozzle does not, check the diverter valve to see if it opens and closes freely. This can be seen through the Floor Nozzle window as you switch the diverter knob from the floor to tools setting.


May 19, 2010 | Bissell 1697-7 Powersteamer Pro Deluxe...

1 Answer

No vacumm pressure. the passages are clear and the motor runs but there is very little suction.


if you are certain no blockages ? and the dust collector is clear/clean ? have you checked that the outlet filter which is located inside dust compartment is clean/clear this is usually a gauze filter its purpose is - as vac works and draws dust into collector the air that is sucked up thro vac builds up in collector chamber or bag on most vacs? and so for vac to maintain suction the air has to be able to escape to atmosphere/room without dust which is left insude chamber/bag if fitted and so air escapes via the gauze vent as prev mentioned ? however if gauze filter is not clear to vent then vacuuum is restricted due to air drawn being unable to expel sometimes on vacs they will eventually cut off due to o/heat but will operate when cooled so may i suggest checking the above possibility ?

Dec 13, 2009 | Electrolux Pronto 2-In-1 Stick/Hand Vacuum...

3 Answers

Loss of Suction


Thank you for this solution, it saved me $$$ and a trip to the repair shop.

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