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Posted on Jul 03, 2011
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Wont install its a ZEN V PLUS ON WINDOWS VISTA PREMIUM ERROR 10 MAY BE O.S. PROBLEM THE NEW APPLICATION RIGHT FROM OEM FAILED TO INSTALL MULTUBLE ERRORS for the zen its 4 years old so dont kill me is it woth a few bucks to fix

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  • syncere98 Jul 05, 2011

    thanx but i had to email you guys back none of your answers worked i was up all night workin on it for my son im pc savey so u can explain in more detail if another solution is in your head its just this mp3 it has me STUMPED THE PC IS NOT RECONIZING THE DEVICE WHICH IN TURN IS MAKIN IT IMPOSSIBLE TO INSTALL ANY APP OR FIRMWARE IF THE DEVICE ITSELF IS NOT INSTALLING I GET A DRIVER LOADED FOR THIS DEVICE BUT ENCOUNTERED AN ERROR CODE 10 SO THE DRIVER INSTALLS FOR A SECOND AND THEN IS KICKED OUT boy this has me baffled all my other devices are fine loading drivers its 4AM HERE I GOT AN EMAIL FROM FIXYA BECAUSE I EMAILED THEM TODAY VOICING MY NONE SATISFACTION SO THEY SENT A LINK TO EITHER WORK WITH YOU ON ANOTHER SOLUTION OR A TECH OF MY CHOICE BUT IM TO TIRED NOW AND I HAVE WORK SO I WILL RESPOND TO THE LINK AS SOON AS I GET HOME THANX AGAIN YOU TRIED AND IF THIS WASNT THE MP3 FROM HE.. YOUR ANSWER PROBLABLBY WOULD HAVE WORKED IN FACT I DID THAT JUST BEFORE I CONTACTED YOUR CO, SO U WILL HEAR FROM ME ABOUT 4PM THANK YOU

    Best Regards

    Mike

×

1 Answer

Anonymous

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  • Master 844 Answers
  • Posted on Jul 03, 2011
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Joined: Feb 18, 2011
Answers
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Welcome to FixYa!

Solution 1.
Do Windows Update. It will download and install the service packs that you need as well as the latest driver for your ZEN V Plus if it has found one. Make sure to install all the suggested updates.

  • Click Start
  • Type windows update in the search box
  • Click the Windows Update icon from the search list
  • Windows Update windows will open
  • Click the Check for updates button
  • It will show number of updates available
  • Click Install Updates
  • The updates may take a while and your computer might restart a couple of times

Solution 2.
Install the driver/software manually. (Make sure you installed windows update)
Requirements:
  • Microsoft® Windows Vista™
  • Windows Media® Player 11
  • USB 1.1 port (USB 2.0 recommended for faster transfers)
  • Creative ZEN V or ZEN V Plus
Notes:
  • To install this software pack
    1. Download the ZNV_PCApp64_LA_6_41_10.exe file into your local hard disk.
    2. Close all application and Windows Explorer windows that are currently running.
    3. Connect your player to your computer.
    4. Double-click the downloaded file and follow the instructions on the screen.
 This software pack includes the following:
  • Creative Media Explorer (version 6.41.10)
    Enables you to manage your player easily in the familiar "Windows Explorer" environment
  • Creative Audio CD Ripper (version 5.20.10)
    Extracts songs from an audio CD and transfers them to your player
  • Creative Sync Manager (version 6.03.21)
    Synchronizes data between your computer and player
  • Video Converter (version 5.60.12)
    Converts videos to a suitable format and transfers them to your player
  • SmartFill (version 2.00.26)
    Fills up your player with songs automatically

Thank you for using FixYa.
Have a great day.

Jas247

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