Question about HP Pavilion zd8000 Notebook

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Can't Turn Computer On

My computer won't turn on. When I plug it in, the blue light in front comes on showing that it's getting power, but that's all that it will do.

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  • Tinieblas Aug 24, 2008

    I tried that and it didn't work...

    What actually happened, if it helps in finding a solution is that it stopped charging at all, and eventually turned off. I noticed that the AC Adapter light wasn't on, so I figured that it must have died. I bought a new one, which appears to be working and like I said, with the new one the blue (battery charging) light is on, but I still get no response from the computer.

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  • 31 Answers

I understand that your Notebook is not turning on.

That's unfortunate.

However, try to perform the following steps.

= Power Drain =

1. Disconnect the AC Adapter.
2. Remove the Battery.
3. Hold the Power button down for 30 seconds to 1 minute.
4. Reconnect the AC adapter and Battery.
5. Turn on the Notebook power.

If the issue persists, I am afraid that you need to repair your Notebook.

Thanks

Posted on Aug 24, 2008

  • Hello

    To isolate the issue please perform battery health check and try to charge the battery using any other AC adapter.

    Here are the steps to perform Battery health check.

    Click start and select All programs and select Help and Support.

    Then select HP Troubleshooting Tools and select Battery health check. Please make sure that the AC adapter is connected to the Notebook.


    If the test result is Pass. Then Clean the battery connectors with the soft cloth and reconnect it.

    Best of Luck.


    Thanks



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