Question about SanDisk Sansa e250 MP3 Player

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Sansa e200 shows refresh database fail

The sansa e 200 player started showing message "refresh database fail" and all data including songs and voice recording has gone. Although the the memory shows 1893 mb still in use. Also on connecting to computer the sansa is not detected. I am unable to load any songs and also unable to refresh the database. The 'reset all' also has not resolved the problem . When I go to recovery mode, on connecting usb cable , it says 'enter USB 2.0 MSD Mode' on disconnecting the cable it says resetting the system. but the player does not recover the database What should I do ? Can U help ? Regards Ashu my sandisk is showing refresh database, then stuck there? Please help

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  • Anonymous May 21, 2009

    I am having the same problem. Has anyone had success with "putting it in MSC mode and formating it and then putting back on MTP mode?" I wanted to avoid doing any formatting because I wanted to try to recover all of my songs. Do you think that is possible?

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Try putting it in MSC mode and formating it and then putting back on MTP mode. Hope that works

Posted on Aug 26, 2008

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SOURCE: Sansa e200 shows refresh database fail

Try emailing SanDisk technical support team at: support@sandisk.com And ask them for the Recovery Mode firmware upgrade (Also send them the problem the way you posted it here). They should send you a link to some firmware upgrade file. You could also try calling them at: 1-866-726-3475 but an email should be sufficient because, from what I remember, it is just a link to file that you need to download. I hope that helps...

Posted on Feb 11, 2007

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I just got a SDmicro 2G to 'add on' to my MP3 player Sansa e200. I have inserted the card and got the reading: "Refresh Database". I do not have the owners manual anymore so I am not sure how to do...


You don't have to do anything. Just wait and let the Sansa refresh its database. It shows a progress bar to indicate progress.

You can download the manual from
http://www.sandisk.com/sandisk-support/warranty-and-user-guides

Aug 16, 2010 | SanDisk Sansa e200 MP3 Player

1 Answer

Refreshing database


User guide for Sansa e200R:
http://mp3support.sandisk.com/downloads/um/e200r_userguide_en.pdf


Check this link for Sansa e200 "freezing in refreshing database",
2 steps to follow up:
http://kb.sandisk.com/app/answers/detail/a_id/34/kw/e200r%20freeze/r_id/101834

1. Reset the device as described on the site of Sandisk.
http://kb.sandisk.com/app/answers/detail/a_id/189

If resetting didn't solve your problem
2. Update the firmware.
http://kb.sandisk.com/app/answers/detail/a_id/306
2.1 Use the Sansa Firmware Updater for a download of your device
with the next link:
http://mp3support.sandisk.com/sansa/Application/SansaUpdaterInstall.exe
2.2 Follow the instructions "update the firmware" for sansa e200 series:
http://kb.sandisk.com/app/answers/detail/a_id/306/kw/e200r%20freeze/r_id/101834

Sep 20, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

Showing refresh database


try to format the player once..now download the songs and give it a try... :)

Sep 15, 2008 | SanDisk Sansa e200 MP3 Player

1 Answer

MP3 needs to refresh DataBase?


You have to many songs a sansa e 250 only holds a certain amount of space so your best bet is to buy a memory card or delete songs so you can add new ones.


sincerely,Britani

Apr 19, 2008 | SanDisk Sansa e250 MP3 Player

4 Answers

Refreshing Database


I love you!! thanks this helped me :)

Jan 28, 2007 | SanDisk Sansa e270 MP3 Player

2 Answers

Sansa e200 shows refresh database fail


Try emailing SanDisk technical support team at: support@sandisk.com And ask them for the Recovery Mode firmware upgrade (Also send them the problem the way you posted it here). They should send you a link to some firmware upgrade file. You could also try calling them at: 1-866-726-3475 but an email should be sufficient because, from what I remember, it is just a link to file that you need to download. I hope that helps...

Feb 07, 2007 | SanDisk Sansa e250 MP3 Player

2 Answers

SanDisk Sansa e250 MP3 Player


First switch your USB control to MSC. Then turn off your mp3 player and activate the hold icon. Then turn it on while holding the record button with hold icon still being activated. then it will go to recovery mode. Now plug your sandisk into the computer and wait until it says RECOVERY COMPLETE...PLEASE DISCONNECT or when it just says for you to disconnect. This worked on my sandisk, and it hopefully work for you.

Jan 13, 2007 | SanDisk Sansa e250 MP3 Player

3 Answers

SanDisk Sansa e250 MP3 Player


ok, mine had the same problem, first go to settings, then USB mode and switch it to MSC, plug it into your computer and it should show up, then format it, this will erase everything but then u can put it back on, after you format it you can switch it back to MTP mode, its alot better, hope i helped

Jan 13, 2007 | SanDisk Sansa e250 MP3 Player

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Sansa e200r


my Sansa M200 has a frozen screen, tried removing battery but comes back screen frozen

Jan 04, 2007 | SanDisk Sansa e200 MP3 Player

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