I just got one too. I guess I'll tear it apart and post the pinout. Also have a set of Altec Lansing satalites (ACS340) with the same connector (hmmmm, Z-340 -- ACS340... probably the same thing they just changed some pins)
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Ensure it is connected according to the manual and plugged into a wall outlet for power. The small speakers might work just being plugged into the computer but the subwoofer requires a much higher voltage to run.
Sounds like the Subwoofer is blown. Unless you are handy with this stuff, you're outta luck unless you can find someone with the expertise to replace the blown speaker inside. This is not an easy job. If you are up for it you can follow the previously described method for opening it & removing the blown speaker. A suitable replacement can be found at http://www.rpelectronics.com/d03-0004-4-speaker-paper-cone-4-ohm.html Note that it will need to be mounted differently than the original which is mounted on the rear of the panel.
The replacement must be mounted on the front. It will need some sort of gasket (foam tape or something) between it & the panel. No soldering is required as push on connectors are used. Connect it up after installation and reassemble the unit.
Be aware that there is a possibility that the sub's amp is blown, in which case replacing the speaker is of no use. It would be good if you had some sort of speaker to connect to the terminals once you get the unit open and check that the amp is putting out before ordering a replacement speaker. Good luck!
You haven't specified from which computer source you connects this device with. If it is from the audio out socket of the PC, your PC's audio card [or onboard audio] dirive hasn't been installed yet. Unlike WinXP, Win-7 haven't all driver software in its driver cab when it is installed. If onboard sound should energize, the mother board CD should be loaded. There is audio and video drive [normally NVIDIA] drive should be installed. Anyway, you have to install the dirve. Now it disabled. Go to the hardware confujuration of your system, and look whether onboard audio is disabled. If it is disabled, inable it. If there is no driver installed to it, the system will ask CD. Then insert the CD into the CD tray, and follow the instructions. If your Win-7 is registered, you can get diretly into Microsoft site, and can download the driver needed. OK.
Don't know if you've solved this yet but just in case ...
There is nothing to install with loudspeakers - they are independent devices and have nothing to do with your computer.
Check the little lights. There should be one on the back of the subwoofer (by the power switch) and one underneath each of the satellites. If you haven't got the lights under the satellites then you probably have a faulty subwoofer. Check thought that your connections are solid. Remember the two satellites' connectors are keyed and may not be fully home, rotate them slightly until they click completely in.
Theses are excellent speakers and should be deafeningly loud.
If you have a digital tester just select DC voltage then connect the positive leads of the digital tester to any of the wire coming out of the 18V adapter (WARNING do not connect to the wire connected to the main) and then the other lead of the digital tester which is the negative connected to the other wire of the 18V adaptor. If in the screen of the digital adapter reads a negative value, then it indicates that the other wire is the negative and the other is positive. Otherwise if the tester reads a positive value then your tester's leads have got the right connection.
P.S. please rate me.