HP Photosmart Premium C309A  All-In-One Printer Logo
Posted on Jul 01, 2011
Answered by a Fixya Expert

Trustworthy Expert Solutions

At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.

View Our Top Experts

When im trying to print photos from my usb it showing an error message to reinsert or lower the phorto tray..what shuld i do?

1 Answer

John

Level 2:

An expert who has achieved level 2 by getting 100 points

MVP:

An expert that got 5 achievements.

New Friend:

An expert that has 1 follower.

Hot-Shot:

An expert who has answered 20 questions.

  • Expert 45 Answers
  • Posted on Jul 01, 2011
John
Expert
Level 2:

An expert who has achieved level 2 by getting 100 points

MVP:

An expert that got 5 achievements.

New Friend:

An expert that has 1 follower.

Hot-Shot:

An expert who has answered 20 questions.

Joined: Jul 01, 2011
Answers
45
Questions
0
Helped
8836
Points
141

Turn printer off, lift the left hand side of the printer so it's risen around 10% give the tray a slight jiggle then push tray firmly towards the printer.

Turn printer back on, Hay presto.

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1helpful
1answer

I own HP photo smart 6520 all in one printer. I printed photos. Now when I want to print a document, the printer message says reinsert or lower the photo tray. How do I do that

Pull the drawer tray towards you and move the photo tray(gray part) towrds you as well to the front
end of the tray.

If you need further help, I’m available over the phone at https://www.6ya.com/expert/alex_22751bbefa74c3d0

0helpful
2answers

Hp 7960 printer

Make sure the paper try is properly attached. Try to unplug the power of your pinter and the USB cable for about 2-3 minutes. Restart your computer. Plug the USB and power to the printer then turn it back on.
25helpful
2answers

Paper cassette is not seated correctly. check for paper or objects blocking the cassette path. reinsert the cassette and press Start. keep getting this message. started after printing and installing...

I had this same problem and tried everything (I thought) to fix it. Then I saw the solution at:
http://www.retrevo.com/c/sohohelp/blogs/show/6633/I-just-had-my-espon-artisan-800-replaced-and-the-refurb-keeps-saying-that-the-paper-cassette-is-not-seated-correctly#replyForm

Basically there is a plastic pin that tends to break off and stays in the area where the cassette is loaded. It takes up just enough space to keep the cassette from being pushed in all the way. The solution is to turn the printer off, unplug it, then lift up the printer so the broken pin falls out. Once it comes out, the printer will work fine again.
7helpful
2answers

Hi...I have a problem with my HP Photosmart C7280...can you help ? the error message "Photo tray problem" keeps coming up, telling me to "lift the output tray, push the photo tray all the...

Photo tray problem

' Lift the output tray up and verify that the photo tray

' is pushed in until it stops, then lower output all the

' way down. Press OK button on the printer to

'continue printing

HP Photosmart C7280 All-in-One Printer


1. Turn off printer.

2. Pull out paper tray and photo tray

3. Remove output duplexer (on back of printer)

4. Open input sheet feeder (on top of printer)

5. Open cartridge access door. (Basically lift up control panel and scanner section of the printer)

6. Turn on printer (Power button on now raised control panel)

7. Printer may display message "Performing printer alignment - Do not interrupt"

8. Wait for a few minutes until printer stops making all setup noises.

9. Close cartridge access door, close input sheet feeder, replace output duplexer, insert paper trays

10. Do a test print. All should be fine.

1helpful
1answer

The printer shows an error message of "lower the

  1. lift the paper exit tray
mabroukmedal_53.jpg
2. lower the paper exit tray again 3. press the select button 4. Resend your print job to continue.
0helpful
1answer

Doesn't pick up photo paper -

So in other words, the printer jams when you put in photo paper, but not with normal paper?

Check your printer to make sure it supports printing to photo paper. If it does, check to see what kind it supports. There are different thicknesses of paper and the one your putting in may be too thick.
1helpful
2answers

Photo Tray Problem

When nothing worked, I reexamined the trays, and there is a small plastic hook about half an inch long under the left side of the D7460 output tray. The tray below had a small hole. So I clicked the two together, and the printer started printing. Probably like many of you I had elevated the output tray as the printer spews onto the floor. Apparently it needs this connection. So much time lost....
0helpful
2answers

My printer c5280 keeps saying please reinsert or lower photo tray

If it is asking for photo paper you should be able to hit ok on the screen and then it should go to the default screen and be ready to print.
1helpful
1answer

Epson Stylus R320 - cant align the CD tray to print....keeps showing error.

This printer has a bad system tray. If doesn't work in regular way, try inserting the cd tray from the back using the back slot and see what happen (usually works)
2helpful
2answers

Hp psc2410xi

The following error message appears on the color graphics display after you insert a cartridge: Remove and Check Print Cartridges . The printer will not print. The message does not specify which cartridge has caused the error. Solution This error message indicates that the printer cannot determine which cartridge is causing the error. Follow the steps below to solve the problem.
  1. Remove the color cartridge from the left stall (which has a blue latch) and refasten the latch. Leave the other cartridge in place.
  2. Close the printer, wait 10 to 15 seconds, then look at the LCD display.
    • If the LCD display reads Insert Color Cartridge in Left Stall , the color cartridge may be causing the problem. Follow the steps below:
      1. Clean the color cartridge contacts.
      2. Reinsert the color cartridge into the carriage and close the blue latch.
      3. Close the printer and wait 10 to 15 seconds.
      4. If the LCD display reads Remove and Check Print Cartridges , replace the color cartridge.
    OR
    • If the LCD display reads Remove and Check Print Cartridges , follow the steps below:
      1. Reinsert the color cartridge.
      2. Remove the black or photo cartridge, depending on which one is installed in the right stall. The right stall has the gray latch. Be sure to refasten the latch on the empty stall.
      3. Clean the black or photo cartridge contacts.
      4. Reinsert the black or photo cartridge.
      5. Close the printer and wait 10 to 15 seconds.
      6. If the LCD display reads Remove and Check Print Cartridges , replace the black or photo cartridge.

  1. Remove and then reinsert the cartridge indicated in the error message.
  2. If the error is still displayed, clean the contacts.
    1. If the error message is Error. Remove and Check Black or Photo Cartridge , the following steps may help:
    1. Remove both cartridges, lower the latches, and close the printer access door.
    2. Turn off the unit by pressing the On button on the front panel. Wait for the printer to completely shut down.
    3. Turn the printer back on by pressing the On button.
    4. When the message display reads Insert Print Cartridges , open the access door and replace the cartridges.
    1. If neither of the steps above fixed the problem, either the cartridge or the printer is faulty
    Not finding what you are looking for?

    657 views

    Ask a Question

    Usually answered in minutes!

    Top HP Office Equipment & Supplies Experts

    Cindy Wells

    Level 3 Expert

    6688 Answers

    k24674

    Level 3 Expert

    8093 Answers

    Grand Canyon Tech
    Grand Canyon Tech

    Level 3 Expert

    3867 Answers

    Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

    Answer questions

    Manuals & User Guides

    Loading...