Question about Vtech V.Smile Pocket

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Pocket Vsmile I have had my pocket vsmile for a little over a year. It has the rechargeable battery pack that came with it. It charges but then it will not come one and stay on.

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Maybe you have to buy a new rechargable battery pack. I have had one before and for some reason it no longer charged well. It too would hold a charge for only a small period of time, definately not long enough to appease my daughter! :) Try giving vtech a call and see what they say. At the very least they can help you get a new pack. Here's the number! 1.800.521.2010 :)

Posted on Sep 02, 2008

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This is a on going issue with these . First of all these take a lots of juice to operate most of the time it is just best to use those store bought batteries . See over time even a small time these rechargeable battery's just don't hold up. Now with this being said make sure you buy the better battery's like lithum ones made for digital cameras and such. If not any thing else this will help you get by tell you get a replacement rechargeable .

Posted on Oct 07, 2008


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We just got a VMotion & it would turn on and then we'd put the game in and it would shut off. I have no clue whats going on.

Your smartridge is dirty, or you inserted a smartridge that was dirty and now have dirt grime or Mac n Cheese in your cartridge slot. (happens to us all, only takes a kid a split second to get grime on a smartridge, even one that's brand new!)
Clean the contacts of the smartridge with common rubbing alcohol. In very dirty circumstances where the pins are tarnished, polish them with a pencil eraser.

For the socket, if it has become dirty, do the following:
Remove Batteries, AC Adaptor or car charger cord, rechargeable battery packs first....
Invert the Vmotion or Vsmile, pocket or cyber pocket. open the slot dust cover with a finger or eraser end of a pencil, blow compressed air (dust off spray in the computer aisle) into the socket opening. this will remove loose debris. next,take a good hard paper stock business card. cut the business car to match the Smartridge edge (cut out the center and the card length to fit.) Using the mostly paper side of the business card (usually one long edge has very little printed on it), open the dus cover again and Insert and remove the business card and look at the paper edge. Is the card dirty now? continue inserting and removing until you notice the pin tarnish or foreign material collecting on the business card. Now it is clean. In a really bad case of Mac-nCheese, you could use two business cards stacked, and soak the edge in rubbing alcohol, then go back with the dry Business card method. Do not use a screwdriver, comb, brush of any kind on the socket contacts. The socket contacts are easily damaged. allow the unit to completely dry (20 minutes) then re-power the unit (without a Smartridge). power off, insert a smartridge and power on and your kids are back to playing again, until the next PB

Sep 13, 2010 | V.Smile 80084060 Vsmile Vmotion Thomas...

1 Answer

I just purchased an adaptor for the vsmile learning system, so we didn't have to use batteries. I followed instructions on how to plug it in correctly, but when I plugged the ac adaptor to the vsmile, it...

You have to take out the Batteries.
also, the connector on this adaptor is incorrect for some Vsmile consoles. (most that are about 5 years old now).
Make sure you are using the right plug, and it is inserted fully into the console with no batteries. Then, it should work.

Jan 24, 2010 | Vtech V.Smile Adapter

1 Answer

I cant get the bloody controller working, and just have an anoying, little thing come on, repeating vsmile, drives me nuts, what am i doin wrong? brand new system!!!! helllp me!!!

Make sure the controller doesn't need batteries, and make sure it's plugged into the proper input on the vsmile system. If it's permanently attached to the vsmile system via a wire, then you may have a defective controller/vsmile and you should take it back and exchange it for another one.

I hope this helps :)

Best Regards,


Jul 21, 2009 | Toys

3 Answers

Vsmile cyber pocket not working

Hi I'm ryan, try resetting it. Remove the battery cover, there should be a pin hole with a reset button in it. my daughters did the same thing and i just reset the system and it works fine.

Dec 25, 2008 | Vtech V.Smile Pocket

1 Answer

Turning vsmile pocket on with batteries

All you need are 4 AA battery of anykind. Open the back cover, remove the Vtech rechargable battery pack and insert 4 AA batteries in its place. Now your child will enjoy there Vsmile again.

Dec 14, 2008 | Vtech V.Smile Pocket

1 Answer

Vsmile pocket - sound OK but blank TV screen when using with TV

Make sure that the yellow is on the same port as the white. also, make sure the yellow port is not labelled OUT or OUTPUT.

Nov 13, 2008 | Vtech V.Smile TV Learning System

1 Answer

V smile pocket problems

Do you still have your receipt? You could try to echange it at the store. Vsmile is coming out with a newer slightly different handheld model you could try. Though, we have a vsmile for the home and a leapster as a handheld game. Which both of my children have loved. Have you tried calling Vtech about the problem? I've had to call before about the home unit and they were very helpful. (Incedently, I have had problems with that, so if you ever do here's a helpful tip: Reset the machine by unplugging EVERY cord and pressing the two front buttons together for one full timed minute! We were having problems with a power issue and this solved it) They may be just as helpful as Leapster's Leap Frog company and send you a replacement! Once on a long car trip my daughter got sick in the car, while playing, so needless to say the game system got it too. And when I called Vtech about what to do, they sent a replacement! Try calling Vtech and see. You never know! Good luck!! :)

Sep 05, 2008 | Vtech V.Smile Pocket

2 Answers

Vsmile home unit and 2 Vsmile pockets no longer work! GR!!!

You should definately call customer service! I had to do this with our vsmile and they were very helpful with tech issues immediately. You can call them at 1.800.521.2010. One thing to try, they had me do this on the home unit. Unplug everything, then hold down both buttons on the front for one full timed minute. This resets the unit. See if this works for you. They will ask you to do it on the phone first anyway. If not, I hope they are able to suggest other helpful solutions for you! If not, you can find a good deal on a new one on ebay. Good luck! I know how much the kids enjoy this unit!! :)

Aug 13, 2008 | Vtech V.Smile TV Learning System

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