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Alot of people are having the same problem with the hp printers i have looked at many printers with this problem and the most i have solved with reinstalling the printer to the computer you can do this by going to tcontroll panel > printers > right click and delete printer
then reinstall the printer using the disk or by clicking add new printer
im sorry but this is all the information i can provide on this problem
I found you on the HP site thius link, it explains how to fix your problem follow this instructions, they are pretty simple and Good luck