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Sony television had a recall part replaced butis now doing the same thing i need to know what the recall was. model # kp51hw40

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I have a sony wega 42 plasma edtv for 4 year and the color goes out. The tv is still on and still showing but the color went out. want could be the problem?

Posted on Sep 07, 2009

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I have a sony rear projection 50" tv (KDS-R50XBR1) set that has a bad discoloration to the picture screen when viewing programs. Contacted a sony rep who concluded I have a bad optical block. He said it would be too expensive to fix however sony was now offering to it customers a replacement tv at a minimum cost. 225.00 for a new lcd 46" or a 55' for 275.00, or a 50' 240 mh for 575.00. Only one catch I don't have the sony black sticker serial number from the back of the unit there requesting. I told them origionaly I affixed that sticker to the warranty registration card & mailed it in 2006. In lieu of I sent them the serial number sticker from inside my unit with all the same info as the black sticker. I also sent in a copy of my purchase invoice. A charge to my masterCard showing I bought from this particular set. A photo of my tv set showing badly discolaration & a conformation from a sony rep that I registered it with them in Jan of 2006, But I was still denied to this program. I next sent an appeal with all this documation to the Sony Executive Review Committe to honorably review my case but all I got from them was someone from India saying , no black sticker no Tv. Sony is spliting hairs. I have over & above documation I bought a set from them that quaifies for this program. Any suggestions?

Posted on Aug 23, 2010

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1 Answer

TV has a discoloration on right side of tv


I recently had a warranty issue with a different Sony TV, so it's possible this could be the case with your TV too.

Try this link for suggestions: http://www.kb.sony.com/selfservice/microsites/search.do?cmd=displayKC&externalId=C88962&fes=true&mdl=KP51HW40

Otherwise, it's a good idea to call Sony directly and explain the problem and see if there are any outstanding recalls on your model for this exact problem. This is what happened for me, and the entire panel was replaced free of charge. The link for their technical support is here:
http://esupport.sony.com/US/perl/support-contacts.pl?mdltype_id=34
You can select talk, chat, or email.

http://esupport.sony.com/US/perl/support-contacts.pl?mdltype_id=34

Aug 15, 2010 | Sony KP-51HW40 51" Rear Projection...

2 Answers

Sony KP-57WS500


· Sony Picture tube recall
· http://esupport.sony.com/perl/news-item.pl?news_id=24
· Which models are affected with the "flicker" problem?
A1: There are 12 models in total: KDP57XBR2, KDP65XBR2, KP46WT500, KP51HW40, KP51WS500, KP57HW40, KP57WS500, KP57WV600, KP57WV700, KP65WS500, KP65WV600 and KP65WV700.

Feb 11, 2008 | Sony KP-57WS500 57" Rear Projection...

1 Answer

RED LIGHT


Does the light blink?
there is a

Sony Picture tube recall
· http://esupport.sony.com/perl/news-item.pl?news_id=24
· Which models are affected with the "flicker" problem?
A1: There are 12 models in total: KDP57XBR2, KDP65XBR2, KP46WT500, KP51HW40, KP51WS500, KP57HW40, KP57WS500, KP57WV600, KP57WV700, KP65WS500, KP65WV600 and KP65WV700.

Feb 07, 2008 | Sony KP-46WT500 46" Rear Projection...

1 Answer

KDP-65WS550


· Sony Picture tube recall
· http://esupport.sony.com/perl/news-item.pl?news_id=24
· Which models are affected with the "flicker" problem?
A1: There are 12 models in total: KDP57XBR2, KDP65XBR2, KP46WT500, KP51HW40, KP51WS500, KP57HW40, KP57WS500, KP57WV600, KP57WV700, KP65WS500, KP65WV600 and KP65WV700.


or try this
Sony Too green,red or blue




Feb 06, 2008 | Sony Grand WEGA KDP-65WS550 65" Rear...

1 Answer

Red and green colors not coming through in picture


Bad crt

Sony Picture tube recall
http://esupport.sony.com/perl/news-item.pl?news_id=24
Which models are affected with the "flicker" problem?
A1: There are 12 models in total: KDP57XBR2, KDP65XBR2, KP46WT500, KP51HW40, KP51WS500, KP57HW40, KP57WS500, KP57WV600, KP57WV700, KP65WS500, KP65WV600 and KP65WV700

Feb 04, 2008 | Sony KP-51WS510 51" Rear Projection...

1 Answer

Tv picture


http://esupport.sony.com/perl/news-item.pl?news_id=24
and try this
Sony Picture tube recall
http://esupport.sony.com/perl/news-item.pl?news_id=24
Which models are affected with the "flicker" problem?
A1: There are 12 models in total: KDP57XBR2, KDP65XBR2, KP46WT500, KP51HW40, KP51WS500, KP57HW40, KP57WS500, KP57WV600, KP57WV700, KP65WS500, KP65WV600 and KP65WV700

Jan 30, 2008 | Sony KP-51WS510 51" Rear Projection...

1 Answer

Sony kp57wv600


· Sony Picture tube recall
· http://esupport.sony.com/perl/news-item.pl?news_id=24
· Which models are affected with the "flicker" problem?
A1: There are 12 models in total: KDP57XBR2, KDP65XBR2, KP46WT500, KP51HW40, KP51WS500, KP57HW40, KP57WS500, KP57WV600, KP57WV700, KP65WS500, KP65WV600 and KP65WV700.

Jan 29, 2008 | Sony KP-57WS500 57" Rear Projection...

1 Answer

Should I buy a used Sony KP-57HW40 for $500.00


what i would do is google "Sony KP-57HW40 problems"
and read the different problems people are having with this model
I think sony does have a recall on the tubes
· http://esupport.sony.com/perl/news-item.pl?news_id=24
· Which models are affected with the "flicker" problem?
A1: There are 12 models in total: KDP57XBR2, KDP65XBR2, KP46WT500, KP51HW40, KP51WS500, KP57HW40, KP57WS500, KP57WV600, KP57WV700, KP65WS500, KP65WV600 and KP65WV700.


Jan 14, 2008 | Sony KP-57HW40 57" Rear Projection...

1 Answer

Sony KP-51WS510 picture and sound issues


Sony Picture tube recall
http://esupport.sony.com/perl/news-item.pl?news_id=24
Which models are affected with the "flicker" problem?
A1: There are 12 models in total: KDP57XBR2, KDP65XBR2, KP46WT500, KP51HW40, KP51WS500, KP57HW40, KP57WS500, KP57WV600, KP57WV700, KP65WS500, KP65WV600 and KP65WV700.

Dec 18, 2007 | Sony KP-51WS510 51" Rear Projection...

1 Answer

Picture flickerss


Sony had a recall on flicker however the set you have listed is not listed here is the set you have listed correct?
http://esupport.sony.com/perl/news-item.pl?news_id=24
· Which models are affected with the "flicker" problem?
A1: There are 12 models in total: KDP57XBR2, KDP65XBR2, KP46WT500, KP51HW40, KP51WS500, KP57HW40, KP57WS500, KP57WV600, KP57WV700, KP65WS500, KP65WV600 and KP65WV700.

Sep 04, 2006 | Sony KP-53V85 53" Rear Projection...

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