Question about Canon BJC 4300 InkJet Printer

3 Answers

Printer does not respond

When I tried to install new print cartridges in my printer, I pressed the red cartridge button but the cartridge holder didn't move to the center. When I finally manually moved it to the center and installed the new cartridges, I held the c. button for several seconds to clean the print head and got no response. I also pressed the resume button and still nothing. I have tried turning off the printer, then turning it on again. Nothing I do gets any response. It is as if it is not getting any of the signals. The light just continues to flash. Can this printer be saved, or do I need to replace it? Thanks for any help you can give. p4mprebble

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  • p4mpreb Sep 01, 2008

    Thanks for your help. I tried unplugging it, but when I plugged it in again, the light was still flashing - alternating between orange and green. It still does not respond. I think it has "died". Thanks anyway.

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3 Answers

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You can try and unplug it for a few minutes and then plug back up this will make printer reset itself

Posted on Aug 25, 2008

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Are you using compatible cartridges? If so have you removed any tape that covers the vent hole if required. Many compatibles need to have a piece of tape removed. If you forget the ink cant get out as the air can't get in.

If it not a piece of tape and there are no flashing lights it could be that the nozzles are blocked or the wick has dried out.

You can do a manual cleaning using some kitchen paper and a little solvent and a small plastic bag.

The first thing we need to do is get the head away from its parking position. Switch on the machine and when the head has moved away from its park position, remove the power lead.

With the top of the machine open, you should be able to move the print head carriage by hand.

Look to the right where the head carriage is normally parked and you should see the pump cap area. It will be a black looking spongy pad covered in ink.

Now take a piece of kitchen paper and fold it over a couple times to make a pad approx 3"x1". Now lay this pad over the top of the pump cap and fold the left edge down toward the base of the machine as in image one (the tissue is the yellow bit in the image)

Now take a syringe or similar and put some solvent into it. The solvent I use is JR Ink Jet Cartridge flush as seen on ebay and the like. If you have any ammoniated window cleaner like Windex you can use this. Put the solvent onto the tissue making it quite damp, but not totally soaked.

Manually move the print head GENTLY back to its park position. The pump cap will try to raise up to meet the bottom of the print head as you move it back. Be careful no to force it or you may break something.

What we are trying to do is bring the solvent dampened pad into contact with the print head. Once located, leave the pad for 5 or 10 minutes whilst the solvent does its trick.

Now move the head away from park - again being gentle. You should now see the pad is a horrible black lump of mush. Pick it out and put it in the plastic bag ? where a glove or use tweezers or pliers.

Repeat the process again but this time let it to soak for just about 1 minute. You should now see the individual ink colours soaking into the pad. If the pad is still black, repeat the process a couple more times.

Once you have some evidence of the individual colours you can run a head clean via the driver or printer control panel.

Then print a nozzle check sheet and if all has gone according to plan you should have a full complement of lines.

This method is applicable ONLY for loss of a few lines on the nozzle check sheet. If you have loss of all the lines in a single or multiple colours, you need to investigate further. It is possible that the pump has failed, the pipes are clogged or something else is causing the problem.

If that does not sort it out, tru using a syringe to put a couple of drops of solvent onto the wick. Its the black plastic spike that stick up and goes into the bottom of the ink cart when it is installed. Put a cupole of drops in, put the cart back in and leave it fpr about 10 minutes. The re-try a head clean using the driver/status monitor.

There is another possibilty after this which relates to a hardware problem but this generaly causes a loss of all ink.

Hope this may help;

Regards,
VOTIT

Posted on Aug 25, 2008

  • LORETO LACARON
    LORETO LACARON Aug 30, 2008

    Latest updates of the problem!!!

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Do a power reset and then try.

Posted on Aug 25, 2008

  • Legin Varghese
    Legin Varghese Aug 25, 2008

    it appeared that the print head carriage was stuck and after manually moving the carriage a few times the problem was resolved. I also blew some compressed air around hoping to clear any foriegn objects.

  • Legin Varghese
    Legin Varghese Aug 25, 2008

    I usually find the code, almost 90% of the time, is related to the purge unit being jammed with something and not being able to move. Moving the print head assembly will not clear a purge unit if its jammed with paper, paper clips, push pins, screws, cookie crisp, flower bud pods or the like. And yes I have found all those things in a purge unit. The offending item needs to be removed or the purge unit needs replacement.

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