Sansa bh1008CBDK-4gb was working perfectly, until I plugged it into my notebook computer to recharge - evidently while Windows was running some auto-updates. Everything seems to be wiped out! I cannot even get it to turn off. Is there a remedy?

SOURCE: computer not recognizing mp3 sansa clip

Comment by vickisanchez, posted on Mar 19, 2008 IT FINALLY WORKS !!!!

Sandisk Tech support had me do the following:

- Turn it OFF
- Put it in the HOLD position
- HOLD the center button IN while plugging into USB port, continue to hold for 5 to 7 sec even after plugged in.
At this point MY COMPUTER recognized it. And it worked.

He also had me to:

- go to WWW.MICROSOFT.COM
- In the upper right hand search bar, type in MTP PORTING KIT
I did this and downloaded the first one. Now my Sansa Clip work perfect. I wish I would have talked to him last week before I returned the last one, for the same reasons.

If this does not help call the 1-800 # , opt #4, and ask for GUY (yes that is really his name) out of 5 or so calls to Tech Support he is the only one who knew what he was doing, and how to actually HELP.
GOOD LUCK

SOURCE: Sansa m250 won't finish "finalizing update"

I had the same problem with my m250, the PC wasn't recognizing the device nor the connection. So I tried the settings of the mp3. I started by going to the menu, then settings, then USB and then selected MSC instead of Auto Detect. After that, my PC did recognized the device. Hope this helps.

SOURCE: SANSA 4GB PLAYER

Have you tried updating your Windows Media Player to number 11? this has the drivers for SansaClip. Go to windows website, download WMP 11 and then plug in Sansa and uyour computer should recognise it. Good luck.

SOURCE: Stuck on finalizing update and computer wont recognize.

yet i don´t know much about your mp3 ..
is there any reset "button" if so try that

YourZEN

• 820 Answers
• Posted on Sep 22, 2009

SOURCE: empty sansa 4gb mp3, no software on device

How to use the Sansa Recovery Tool for Sans Connect:
http://kb.sandisk.com/app/answers/detail/a_id/863/kw/RECOVERY/r_id/101834

Check
2 things to check before starting the Recovery Mode and to use the Recovery Tool:
- First, charge the Sansa Connect for at least 20 minutes using the AC charger to ensure this is not a battery depletion problem.
- Second, hold the power button for 8-10 seconds to ensure the device is turned OFF.

After these steps, you can put the Sansa Connect into Recovery Mode and use the Recovery Tool.

direct to the download Sansa Recovery Tool [66 MB]

direct to the download How To pdf file [420 kB]