Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive
I have a Western Digital external hard drive I use for well, my entire music library is on there, and for the last week or so every time I plug it into my imac the light of the hard drive comes on, but it never shows up on my computer screen.
This same problem happened to me.
My WD portable hard drive wasn't showing up when I plugged into my Mac. The blue light turned on, I could hear it whirring, but it wasn't appearing.
I called WD, and they told me that this sometime happens when the hard drive isn't receiving enough power. (This happens ESPECIALLY WHEN USING MACs)
They promptly sent me a new connecting cord that plugs into both of my USB ports in my MacBook. Problem solved.
Posted on Jan 23, 2011
Hello. I've just had this very problem (and panicked)... but the solution for me was simple..no need to try and mount through disk utility etc etc (which I tried first). ALL I DID WAS TO TURN MY MAC OFF, UNPLUG THE EXT HARDDRIVE FROM THE WALL & REMOVE ALL WIRES CONNECTED TO TO UNIT, UNPLUG THE MAC FROM THE MAINS, WAIT A FEW SECONDS, PLUG IT BACK IN, PLUG THE HARDRIVE TO THE MAINS AGAIN, REATTACH THE FIREWIRE AND SWITCH ON THE POWER TO ALL. THE BEAUTIFUL LIGHT REAPPEARED AND WAS MOUNTED TO THE DESKTOP. SORTED. TRY THIS BEFORE ANYTHING ELSE!
Posted on Nov 24, 2010
I dont know if this will work for everyone.
Regarding my previous post i had taken the hard disk out of the enclosure and plugged it directly into the motherboard via sata to no avail.
I then decided to put it back in for enclosure and thought i will try it again.
In device manager i realised the hard disk kept trying to refresh inself and would cut off before it got recognised....playing with the enable/disable option i managed to (somehow) get the drive working(cant explain how yet)
But it worked long enough for me to make my backups.
So i would recomment trying to play around with device manager....might get it to work.
Also its intresting to know that if you try to claim on the warrenty using the serial number on the enclousure you get only one year warrenty but if you open it and enter the serial number printed on the hard disk itself you get a longer warrenty.....
Hope this helps
Posted on Apr 07, 2009
Try another cable.
Try using a powered hub to connect to your computer.
Remove the USB hardware from Device Manager and reboot Windows. When it reboots it will re-discover it.
Posted on Mar 19, 2009
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Sep 26, 2013 | Western Digital WD My Passport 2TB USB 3.0...
Feb 05, 2013 | Western Digital My Book Essential 1TB...
iSyncTunes is used to transfer songs from an iTunes library on one computer to another one or from your iPod
hope it helps
May 04, 2012 | Western Digital My Book Essential 1TB...
Sep 27, 2011 | Western Digital WD My Book Essential 1TB,...
If these steps do not correct the problem, you will need to re-format your External Hard Drive ***WARNING*** FORMATTING A HARD DRIVE WILL ERASE, YOU WILL LOSE, ALL DATA
Mar 18, 2011 | Western Digital My Book Essential 500GB...
Sep 22, 2010 | Western Digital 250GB ELEMENTS EXTERNAL...
Feb 21, 2010 | Western Digital My Book Essential 1TB...
Jun 23, 2009 | Western Digital External USB 2.0 80 GB...
Mar 29, 2009 | Western Digital My Book Essential Edition...
5,787 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: