Question about HP Photosmart C5180 All-In-One InkJet Printer

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C5180 printer won't print.

My c5180 H-P printer won't print. I can't delete a print job from the print queue. Nothing seems to work. I hope you can tell me what to do with this thing to get it to print. This has happened before and the H-P telephone people helped me and got it fixed.

Thanks,

Glen Hunt

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  • slglen Sep 05, 2008

    Thanks for your help. This seems like what the HP help man told me to do a few months ago and I didn writ it down. I got it now. That C5180 printer is kinda sorry and I'm sorry I bought it.



    Glen

  • Anonymous Sep 09, 2008

    IT WILL NOT PRINT

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2 Answers

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I just had this problem and here's what I did (with a little help from a previous yahoo answers post)...

1. Turn printer and computer off
2. Disconnect printer from computer
3. Unplug printer completely
4. Hold power button on printer while plugging printer back into power source. Maintain holding power button in until printer cycles completely (Ihave no idea if hold it actually does anything...but I tried it and it worked)
5. Turn printer back off (which actually may happen anyway when you finally release the power button)
6. Reconnect printer back to power source and computer.
7. Power both back up.

That should do it hopefully. Also make sure your printer cartridges aren't totally out. It won't let you print if even one of them is completely empty.

Good luck.

Posted on Sep 04, 2008

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I suggest you first verify the permanent built-in PRINTHEAD performance inside this legacy printer model (either one of the procedures below applies to all printers which use HP02 or HP363 ink cartridges).....
For additional HP02 support information, please visit our HP02 system support page which includes videos of everything mentioned below: http://inkjet411.com/?page_id=1372
A. HP02 ink-series printers with KEYPAD (i.e. keypad numbers 1-9)
Tap 43 PRINTHEAD Health Diagnostics:
Video Procedure: http://inkjet411.com/?page_id=2391
1. Press * and # keys simultaneously.
2. "Enter Special Key Combo" will be displayed.
3. Press 123 to display the 'Support/Service' menu.
4. At 'Support/Service' menu, click the Right Arrow 3 times until Special Reports menu is displayed.
5. Select Ok, then click Right Arrow 2 times until the 'print-mech button tap' menu is displayed.
6. Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43' is displayed. Use the Left Arrow if you need to decrease numerical count.
7. Select Ok. The test page prints.
8. Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed and may need to be replaced (if part is still available). It is suggested to perform the 'Printer Reset' procedure below to first rule out printer firmware related problem.
B. HP02 ink-series printer models that DO NOT HAVE a KEYPAD:
Internal Test Print:
1. Press the Menu button, press the Right Arrow button to select 'Tools', and then press 'OK'.
2. Press the Right Arrow button several times to select 'Print Test Page', and then press 'OK'. The test page prints.
Tap 43 PRINTHEAD Health Diagnostics - See Video Procedure: http://inkjet411.com/?page_id=2377
1. Turn ON the printer.
2. Press and Hold the "Print Photos" & "Red Eye Removal" buttons.
3. Release both buttons.
4. You will see a new screen that says, "Enter Special Key Combo"... The Key combo is: press and release in sequence the "Red Eye Removal", "Print Photos", and then "Red Eye Removal"
5. Scroll through the menu by pressing the right arrow button until the display says 'Special Reports'.
6. Select Ok, then press the arrow button until the 'print-mech button tap' menu is displayed.
7. Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43' is displayed.
8. Select Ok. The test page prints.
9. Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed (unfortunately the PRINTHEAD is not replaceable). It is suggested to perform the 'Printer Reset' procedure below to first rule out printer firmware related problem.
For additional and advanced HP printer diagnostics, please visit: http://inkjet411.com/?page_id=1813
To help solve other HP02 ink-series printer/printing related issues please visit http://www.inkjet411.com

Posted on Jul 25, 2013

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Microsoft has the help you need for this issue and I wont try to give you long and possibly misleading information on here.
It is a common problem but the answer is here

http://support.microsoft.com/kb/946737

You need to refer to method "D" about half way down the page
Once you clear the print job check you dont have any extra printers installed as quite often happens in these situations. If you have then delete your extra printer installations.
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