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I have a hp officejet d 135 all-in- one printer all of a sudden started displaying scanner not installed.. I was told to de-install printer software, so I did. Printer does not work ,,, Help!! Been at this for days

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  • Carole2
    Carole2 Aug 23, 2008

    I did re-install the original printer disk.

  • Carole2
    Carole2 Aug 23, 2008

    went to system,hardware device mgr, . HP not listed. ? what gives?

  • Carole2
    Carole2 Aug 23, 2008

    I am not computer literate. Have been at this probkem for days.
    De installed HP printer officejet d135 all in one from un-install software on control panel.( then read I shoudl not do it that way).
    I turned around re-insalled it. Computer does not recognize the printer at all when I go to Device manager. I have tried "Driver Detective" and am at my wits end!! Please help with some BASIC advice for someone not literate in this stuff! Many thanks

    Printer is displaying scanner not installed as it did when this thing all started. The printer lights up, and wants to work, just not getting the right message from the computer yet. Thanks again

  • Carole2
    Carole2 Aug 24, 2008

    I will try this. If I run into problems, I may be back emailing you. Thanks for now for the suggestion ! CL

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4 Answers

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Click start
right click my computer
properties
hardware
device manager
?other device
scan for hardware changes

Posted on Aug 24, 2008

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Make sure the that printer is properly connected to the computer, Then restart the computer and try to print again..

Hope that helps.,.....

Posted on Aug 23, 2008

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When did this start happening. It would be best if you just do a system restore.
Click start then run then MSCONFIG
Launch System restore.
Select a restore point prior to the date when the problem started

Take note that any programs installed after that date will be lost but FILES WILL NOT BE LOST.

This is the easiest step that I can think of that you can do.

Posted on Aug 23, 2008

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Go to the Device manager and look for conflicts (control panel -->system -> hardware

If you see one, double click on it, and it will give u a code and tell you what the the issues is.

Let me know

Posted on Aug 23, 2008

  • Mark Simpson Aug 24, 2008

    Go back to your device manger and look under the Universal Serial Bus controllers



    Look for USB printing support, and USB MFP



    Make sure the printer is on and connected when u do this

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