My Epson CX7800 indicated that my three coloured cartridges were out of ink - black was fine. When I replaced the coloured ink cartridges with NEW cartridges (Epson) it still said I was out of ink on all three. I have never used any ink but Epson.
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Re: Not recognizing ink
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Not sure about Epson but I had the same problem and the store where I buy my ink said that a lot of the printer companies require all the color cartridges with ink in them to work. My color use to disappear even if I just pushed black and they said that was the way they were made . They sell printers quite cheap but make their money on the ink. I got rid of mine and purchased a black only ink jet and it hardly uses any ink at all. Its a powder. You can copy many copies on eighty dollars worth of ink where the cartridges I went through several hundred dollars a year.
Try this: First check which cartridge(s) are not being recognized. In my case where I replaced all three color cartridges, two were recognized right away but
one was not. You find out by sending a print request to the printer and
looking at the ink cartridge levels diagram in the dialog window. In my
case two of three were fine but one had a red X on it. So I removed it
and cleaned the contacts with alcohol then rocked it in the slot after
pressing it in. It was recognized and the charging process began as
after the black cartridge moves to the ink changing position, push the 'ink' button one more time to move the carriage to the position to replace the colour cartridge. in some cases this will only work when the printer indicates that the color cartridge is empty.
Hi, this is not a solution because I don't think there is one apart from buying new inks. You need to consider 2 things, firstly the official line: Epson (and all other inkjet manufacturers) do this to prevent the coloured print head nozzles from getting blocked. If they are not used for a long time the ink dries up and blocks the nozzles. Epson recommends printing at least once a month with all colours to prevent this. Whenever the printer is turned on it performs a head clean, this is why the coloured inks get used over time even though they are not used for printing. It is also why the "print in Black only" option (available on some printers) only works when the coloured inks are OK. The 2nd unofficial line is that it is a win-win situation for manufacturers. Firstly they get to cut down on costly warranty call outs for blocked heads (replacement printers, technician manhours, etc) and secondly they get to sell lots more inks (Ka-ching!). If you really want to print black text only (and save cash on price per-print) then a mono-laser printer is the best way as they can now be bought at inkjet prices.
I have an Epson color printer ,but not the same model. If any of the colors of ink or out it will not allow one to print anything until the cartrage is replaced. It is built that way to stop the ink for totally running out . I just read this in this months comsumers reports magizine. Sorry.
My guess is that it will be the non gen carts they cause heaps of trouble, beleive me. Hard to tell you for sure but the first thing I would do if you brought it in for repair would be to put in manufactures cartridges.