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Computer will not recognise cd discs for burning will recognise dvd discs computer: hp a1350a media center

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  • 13 more comments 
  • wallybob Aug 23, 2008

    yes. we have tried other cd's and brands with no affect.

  • wallybob Aug 23, 2008

    changing the setting did not work. info box is still telling me to insert blank cd or cd-r.

  • wallybob Aug 23, 2008

    still not working

  • wallybob Aug 24, 2008

    i have carried out your request twice with the same results. cd witer does not acknowledge disc in drive to burn. cd's will play music.

  • wallybob Aug 24, 2008

    you keep sending the same instruction. we have attempted the task requested with no results. does this mean you have no other ideas to repair the problem?

  • wallybob Aug 24, 2008

    computer:hp pavilion a1350a media center PC
    attempting to burn music to cd but drive will not recognize cd. drive keeps informing me to insert blank cd-r or cd-rw when attempting to burn.i also cannot copy photo's to cd's. i have tried different cd's & changed cd rom properties via device manager as instructed with no results. no problems with playing cd music or burning dvd's.

  • wallybob Aug 24, 2008

    we have performed this scan many times and again just now with no results. on 1 occasion info box noted: to change cd or alter speed. when i changed cd it would not recognize.

  • wallybob Aug 24, 2008

    the scan showed no problems. we have performed this task many times.

  • wallybob Aug 24, 2008

    attempt to burn cd. info box continues with "insert disc in drive" . drive is still not necognizing cd-r or cd-rw.

  • wallybob Aug 24, 2008

    hp pavilion a1350a media center pc
    attempting to burn to cd but drive is not recognizing the cd. can burn dvd's and play cd's but cannot burn to cd. info bar continues with "insert cd to drive". have tried different cd's and brands.

  • wallybob Aug 25, 2008

    hp pavilion a1350a media center pc
    loaded nero 8 as requested but the drive still does not recognize cd-r. tried 3 different cd's with the same result. info bar is telling me to insert blank disc when a disk is already in drive.

  • wallybob Aug 25, 2008

    i am not sure which download is required. i tried to load update driver for cd-rom but response was "no update driver available better than current version for your computer". this was doen via device manager - cd-rom drive - driver - update driver. the firmware numbers for downloads don't seem match.

  • wallybob Aug 25, 2008

    hp pavilion a1350a media center
    cd rom drive will not acknowledge cd-r or
    cd-rw discs when trying to burn. no problems with burning dvd's or playing cd music discs. have attempted all scans with no cd rom drive errors.

  • wallybob Aug 25, 2008

    programs we have tried are nero 8 via trial format as requested - same problem. also express burn - same problem and hp media centre factory burner - same problem. all cannot find cd-r disc in drive to burn.

  • wallybob Sep 01, 2008

    Thankyou for your help but I cannot "accept the solution" due to the problem still exists. I will send computer in for repairer to examine.

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12 Answers

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Just click below for information;

computer will not recognise cd - s.gif » CD or DVD Drive is not Detected (Windows 98, ME, or XP)
Is RecordNow or Easy CD Creator not recognizing the writable CD or DVD drive in your PC? Use this document to resolve this issue. s.gif » Drive Cannot Write to Writable Discs (Windows 98, ME, XP)
Getting errors while creating a CD? This maycomputer will not recognise cd - s.gif? s.gif » Creating a Music CDcomputer will not recognise cd - s.gif>How to create an audio CD. s.gif » Drive Cannot Read Purchased Discs in Windows 98, ME, and XP
Putting in a game disc does nothing?computer will not recognise cd - s.gifthis document to resolve the issue or find out if the drive is bad. s.gif » Enabling or Disabling Autoplay, Starting CDs and DVDs Automatically
How to make discs start automatically when they are inserted into the CD or DVD drive. s.gif »
Troubleshooting System Recovery Problems in Windows XP
If you are having problems using the HP Recovery process on your Windows XP computer, this document will probably help. s.gif »
Obtaining a Recovery CD or DVD set
Learn how you can get recovery discs for your HP or Compaq desktop PC. s.gif » Installing or Replacing a CD, CDRW, or DVD Drive
This document provides step-by-step instructions to install, remove, or replace a CD or DVD drive. s.gif » Opening a Stuck CD or DVD Drive Tray
Drive door stuck? Use this document for several methods to try that open the CD or DVD door. s.gif » Computer Starts to Black Screen With Only a White Arrow
If your computer always starts at a blank screen with only a mouse pointer, use this document to restore the file lsass.exe.

Hope this may help;

Regards,
VOTIT

Posted on Aug 28, 2008

  • 1 more comment 
  • LORETO LACARON
    LORETO LACARON Aug 28, 2008


    Step 1: Does Windows detect the CD or DVD drive?
    Use Device Manager to determine if Windows is recognizing the drive:



    1. In Windows XP, click Start , and right-click My Computer .
      In Windows 98 and Me, right-click the My Computer icon on the desktop.

    2. In Windows XP, select Properties , click the Hardware tab, and then click the Device Manager button.
      In Windows 98 and Me, select Properties , and click the Device Manager tab.

    3. Click the plus sign ( + ) next to DVD/CD-ROM Drives (or similar) category.


    4. Do the following depending on what is listed in the DVD/CD-ROM drives category:



      • If the CD or DVD drive name is missing , the drive is not being detected by Windows. Close Device Manager and skip to the section CD or DVD drive is not recognized by Windows .

      • If a drive name is shown but is disabled (icon is marked with a red X, ), the drive has been disabled. Right-click the drive name and select Enable . You may have to restart the computer to complete the enabling process. The drive should work correctly once it has been enabled.






        NOTE:
        If the drive cannot be enabled, the drive hardware and settings are probably good. A required service or driver that the drive needs is not functioning or has been disabled. Click the plus sign next to IDE ATA/ATAPI controllers to see if there are any problems and troubleshoot them according to any error codes in Device Manager. Resetting the BIOS may also resolve this problem.

      • If a drive name is shown but contains an alert icon (an icon marked with an alert symbol, ), then use the section Using Device Manager error codes to troubleshoot the problem. You may also use the next section Disc burning software does not recognize the original drive to reset the drive configuration.

      • If the CD or DVD drive is listed as normal but your disc burning software does not recognize the drive, Device Manager shows no special icons . Windows is detecting the drive but the writing software does not. Leave Device Manager open and continue with the next section Disc burning software does not recognize the original drive .


    Disc burning software does not recognize the original drive
    Perform the following steps, in order, when disc burning software such as RecordNow! or Easy CD Creator no longer detects the original CD/DVD drive.






    NOTE:
    Disc burning software that comes with HP and Compaq computers are made to recognize only the original CD and DVD drive hardware. If a new CD or DVD writable drive was added, use the disc burning software that came with the drive or purchase and use new CD writing software. If you are using Windows XP, you can use Windows XP itself to create CDs (not DVDs).






    NOTE:
    Easy CD Creator 4 and earlier versions are not compatible with Windows XP. If your computer was upgraded to Windows XP from Windows 98 or Me, use the native CD writing capability in Windows XP or purchase and install new CD writing software.

    Step 1: Getting Web updates
    Go to the HP web site to find and install any available drive firmware and/or recording software updates that might be available. If no updates are available, the rest of the steps in this section should still fix the problem. However, now is the time to visit the HP web site and download CD/DVD related software if you have not already done so.



    1. Go to the HP Software & Driver download page .

    2. Enter the model number for your computer.

    3. Select your version of Windows and look for any available CD/DVD firmware updates and any available recording software (for example RecordNow!, CD Creator).

    4. Install drive firmware updates according to the instructions on the download page. Save updates to disc burning software to a hard drive or external drive for later use.


  • LORETO LACARON
    LORETO LACARON Sep 01, 2008

    Is there any updates of the problem...

  • LORETO LACARON
    LORETO LACARON Sep 01, 2008

    Use Device Manager to determine if Windows is recognizing the drive:






    1. In Windows XP, click
      Start
      , and right-click
      My Computer
      .


      In Windows 98 and Me, right-click the
      My Computer
      icon on the desktop.




    2. In Windows XP, select
      Properties
      , click the
      Hardware
      tab, and then click the
      Device Manager
      button.


      In Windows 98 and Me, select
      Properties
      , and click the
      Device Manager
      tab.




    3. Click the plus sign (
      +
      ) next to
      DVD/CD-ROM Drives
      (or similar) category.





    4. Do the following depending on what is listed in the DVD/CD-ROM drives category:






      • If the

        CD or DVD drive name is missing

        , the drive is not being detected by Windows. Close Device Manager and skip to the section
        CD or DVD drive is not recognized by Windows

        .




      • If a

        drive name is shown but is disabled

        (icon is marked with a red X,
        ), the drive has been disabled. Right-click the drive name and select Enable
        . You may have to restart the computer to complete the enabling
        process. The drive should work correctly once it has been enabled.














        NOTE:



        If
        the drive cannot be enabled, the drive hardware and settings are
        probably good. A required service or driver that the drive needs is not
        functioning or has been disabled. Click the plus sign next to IDE ATA/ATAPI controllers to see if there
        are any problems and troubleshoot them according to any error codes in
        Device Manager. Resetting the BIOS may also resolve this problem.







      • If a

        drive name is shown but contains an alert icon

        (an icon marked with an alert symbol,
        ), then use the section Using Device Manager error codes

        to troubleshoot the problem. You may also use the next section
        Disc burning software does not recognize the original drive

        to reset the drive configuration.




      • If the
        CD or DVD drive is listed as normal
        but your disc burning software does not recognize the drive, Device Manager shows no special icons
        . Windows is detecting the drive but the writing software does not.
        Leave Device Manager open and continue with the next section Disc burning software does not recognize the original drive

        .







    Disc burning software does not recognize the original drive
    Perform
    the following steps, in order, when disc burning software such as
    RecordNow! or Easy CD Creator no longer detects the original CD/DVD
    drive.














    NOTE:



    Disc
    burning software that comes with HP and Compaq computers are made to
    recognize only the original CD and DVD drive hardware. If a new CD or DVD writable drive was added, use the disc burning software that came with the drive
    or purchase and use new CD writing software. If you are using Windows
    XP, you can use Windows XP itself to create CDs (not DVDs).
















    NOTE:



    Easy
    CD Creator 4 and earlier versions are not compatible with Windows XP.
    If your computer was upgraded to Windows XP from Windows 98 or Me, use
    the native CD writing capability in Windows XP or purchase and install
    new CD writing software.

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Remove your device and try it to another computer. install the driver again and see what happens. i have experience burning problem and ive tried different operation.

Posted on Aug 25, 2008

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  • 163 Answers

Have a look at step 6 of link instructions
Installing or Replacing a CD, CDRW, or DVD Drive

Posted on Aug 25, 2008

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  • HP Master
  • 1,879 Answers

Do you have 2 Optical Drives ?
>DVD(+/-)R/RW (+/-)R DL LightScribe DVD and CD Combo drive
>2nd DVD and CD ROM Drive

Make sure that your Nero is pointing to the correct drive.

Did it worked before ? Try other CD Burning Application (like windows media player)

Posted on Aug 25, 2008

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  • HP Master
  • 19,396 Answers

The klens is probably dirty, use a dvd lens cleaner like the one here

Posted on Aug 25, 2008

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The problem is with the reader board section of the CD burner end of the drive. Basically this drive has two reader boards, a DVD reader board that controls the reading and burning of DVD's in two different sections, and a CD reader board that controls the reading and burning of CD's in two different sections. It's not uncommon for a board or one section of a board to go out, leaving the other board or sections working properly. Unfortunately, the drive will have to be replaced in order to fix the problem.

Posted on Aug 25, 2008

  • Ryan Rogers
    Ryan Rogers Aug 25, 2008

    It's a failure in the drive, and it will have to be replaced. You've done everthing possible to rule out a software problem.

  • Ryan Rogers
    Ryan Rogers Sep 01, 2008

    This is a failure in the drive, ocassionally hardware fails and replacement is the only option. I can almost assure you 100%, that the service tech will tell you the drive has failed and will need replaced.

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  • HP Master
  • 13,433 Answers

What program are you tring to burn with you can try another program. you may have to replace the burner it may be faulty.

I got a dvd drive which doesnt read cds at all, only thing you could do about that is replace it or send it in for repair.

Posted on Aug 24, 2008

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This is the driver page for your pc here
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=hk&lang=en&dlc=en&product=1823400

Download the appropraite firmware for your CD drive and test

Cheers
Jigsaw
Fixya Team


Posted on Aug 24, 2008

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1/check if u r using a blank empty cd
2/try this software its easy and clair
3/click here to get the software (complte the form)
4/ plz rate this post^^

Posted on Aug 23, 2008

  • Jalal Sordo
    Jalal Sordo Aug 25, 2008

    i told u to try a new software but u didnt its easy to download and free of charges try th trial 15 days for free



    if u try this and its not giving a result change ur notbook's drive maybe the lense or the bur n-on circuit is not recongnizing the lens function!!

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Click start
right click my computer
properties
hardware
device manager
?dvd/r cd/r
scan for hardware changes

Posted on Aug 23, 2008

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HI,

try to turn of the "Auto Insert Notification" setting. To do this go into the Device manager, click on the CDROM option, select the CD Writer, click on the Properties button and uncheck the "Auto Insert Notification" box. I have found this to work at times when the CD writer will not recognize or accept a CD-R either new or used. Unchecking this will not affect the CD writer execpt it will not auto start a CD. You would have to start the CD from Start>Run>select CD/RW drive then type in the *.exe file name to run it. Otherwise go back to the Device Manger and re-check the "Auto Insert Notification" when you have finished.

Posted on Aug 23, 2008

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  • HP Master
  • 6,487 Answers

Did you try a different CD?? perhaps try another brand..just to check is its a problem with that CD.


Posted on Aug 23, 2008

  • 5 more comments 
  • Mark Gil
    Mark Gil Aug 23, 2008

    By the way can it recognize the CD before?

  • Mark Gil
    Mark Gil Aug 23, 2008

    Can you also give us the model and brand or that Media player that you're using..

  • Mark Gil
    Mark Gil Aug 23, 2008

    If that player is new better replace it...since its not working fine because that can be a problem with the software of it..

  • Mark Gil
    Mark Gil Aug 24, 2008

    By the way was this working fine before that you cab burn using a CD? because if not check if that player support burning on CD , because there's a possibility that it only supports DVD burning..

  • Mark Gil
    Mark Gil Aug 24, 2008

    By the way was this working fine before that you cab burn using a CD? because if not check if that player support burning on CD , because there's a possibility that it only supports DVD burning..

  • Mark Gil
    Mark Gil Aug 24, 2008

    Did you try using a software burner like NERO and check if that one will be able to do the job for you??

  • Mark Gil
    Mark Gil Aug 25, 2008

    I think the last thing that you can do here is to format the computer and reinstall everything, because that's the only thing that was not done,...since you already buse a different CD and a different CD drive but with same result.........

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