Question about HP Computers & Internet

12 Answers

Computer will not recognise cd discs for burning will recognise dvd discs computer: hp a1350a media center

Posted by on

  • 13 more comments 
  • wallybob Aug 23, 2008

    yes. we have tried other cd's and brands with no affect.

  • wallybob Aug 23, 2008

    changing the setting did not work. info box is still telling me to insert blank cd or cd-r.

  • wallybob Aug 23, 2008

    still not working

  • wallybob Aug 24, 2008

    i have carried out your request twice with the same results. cd witer does not acknowledge disc in drive to burn. cd's will play music.

  • wallybob Aug 24, 2008

    you keep sending the same instruction. we have attempted the task requested with no results. does this mean you have no other ideas to repair the problem?

  • wallybob Aug 24, 2008

    computer:hp pavilion a1350a media center PC
    attempting to burn music to cd but drive will not recognize cd. drive keeps informing me to insert blank cd-r or cd-rw when attempting to burn.i also cannot copy photo's to cd's. i have tried different cd's & changed cd rom properties via device manager as instructed with no results. no problems with playing cd music or burning dvd's.

  • wallybob Aug 24, 2008

    we have performed this scan many times and again just now with no results. on 1 occasion info box noted: to change cd or alter speed. when i changed cd it would not recognize.

  • wallybob Aug 24, 2008

    the scan showed no problems. we have performed this task many times.

  • wallybob Aug 24, 2008

    attempt to burn cd. info box continues with "insert disc in drive" . drive is still not necognizing cd-r or cd-rw.

  • wallybob Aug 24, 2008

    hp pavilion a1350a media center pc
    attempting to burn to cd but drive is not recognizing the cd. can burn dvd's and play cd's but cannot burn to cd. info bar continues with "insert cd to drive". have tried different cd's and brands.

  • wallybob Aug 25, 2008

    hp pavilion a1350a media center pc
    loaded nero 8 as requested but the drive still does not recognize cd-r. tried 3 different cd's with the same result. info bar is telling me to insert blank disc when a disk is already in drive.

  • wallybob Aug 25, 2008

    i am not sure which download is required. i tried to load update driver for cd-rom but response was "no update driver available better than current version for your computer". this was doen via device manager - cd-rom drive - driver - update driver. the firmware numbers for downloads don't seem match.

  • wallybob Aug 25, 2008

    hp pavilion a1350a media center
    cd rom drive will not acknowledge cd-r or
    cd-rw discs when trying to burn. no problems with burning dvd's or playing cd music discs. have attempted all scans with no cd rom drive errors.

  • wallybob Aug 25, 2008

    programs we have tried are nero 8 via trial format as requested - same problem. also express burn - same problem and hp media centre factory burner - same problem. all cannot find cd-r disc in drive to burn.

  • wallybob Sep 01, 2008

    Thankyou for your help but I cannot "accept the solution" due to the problem still exists. I will send computer in for repairer to examine.

×

12 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 2,071 Answers

Just click below for information;

computer will not recognise cd - s.gif » CD or DVD Drive is not Detected (Windows 98, ME, or XP)
Is RecordNow or Easy CD Creator not recognizing the writable CD or DVD drive in your PC? Use this document to resolve this issue. s.gif » Drive Cannot Write to Writable Discs (Windows 98, ME, XP)
Getting errors while creating a CD? This maycomputer will not recognise cd - s.gif? s.gif » Creating a Music CDcomputer will not recognise cd - s.gif>How to create an audio CD. s.gif » Drive Cannot Read Purchased Discs in Windows 98, ME, and XP
Putting in a game disc does nothing?computer will not recognise cd - s.gifthis document to resolve the issue or find out if the drive is bad. s.gif » Enabling or Disabling Autoplay, Starting CDs and DVDs Automatically
How to make discs start automatically when they are inserted into the CD or DVD drive. s.gif »
Troubleshooting System Recovery Problems in Windows XP
If you are having problems using the HP Recovery process on your Windows XP computer, this document will probably help. s.gif »
Obtaining a Recovery CD or DVD set
Learn how you can get recovery discs for your HP or Compaq desktop PC. s.gif » Installing or Replacing a CD, CDRW, or DVD Drive
This document provides step-by-step instructions to install, remove, or replace a CD or DVD drive. s.gif » Opening a Stuck CD or DVD Drive Tray
Drive door stuck? Use this document for several methods to try that open the CD or DVD door. s.gif » Computer Starts to Black Screen With Only a White Arrow
If your computer always starts at a blank screen with only a mouse pointer, use this document to restore the file lsass.exe.

Hope this may help;

Regards,
VOTIT

Posted on Aug 28, 2008

  • 1 more comment 
  • LORETO LACARON
    LORETO LACARON Aug 28, 2008


    Step 1: Does Windows detect the CD or DVD drive?
    Use Device Manager to determine if Windows is recognizing the drive:



    1. In Windows XP, click Start , and right-click My Computer .
      In Windows 98 and Me, right-click the My Computer icon on the desktop.

    2. In Windows XP, select Properties , click the Hardware tab, and then click the Device Manager button.
      In Windows 98 and Me, select Properties , and click the Device Manager tab.

    3. Click the plus sign ( + ) next to DVD/CD-ROM Drives (or similar) category.


    4. Do the following depending on what is listed in the DVD/CD-ROM drives category:



      • If the CD or DVD drive name is missing , the drive is not being detected by Windows. Close Device Manager and skip to the section CD or DVD drive is not recognized by Windows .

      • If a drive name is shown but is disabled (icon is marked with a red X, ), the drive has been disabled. Right-click the drive name and select Enable . You may have to restart the computer to complete the enabling process. The drive should work correctly once it has been enabled.






        NOTE:
        If the drive cannot be enabled, the drive hardware and settings are probably good. A required service or driver that the drive needs is not functioning or has been disabled. Click the plus sign next to IDE ATA/ATAPI controllers to see if there are any problems and troubleshoot them according to any error codes in Device Manager. Resetting the BIOS may also resolve this problem.

      • If a drive name is shown but contains an alert icon (an icon marked with an alert symbol, ), then use the section Using Device Manager error codes to troubleshoot the problem. You may also use the next section Disc burning software does not recognize the original drive to reset the drive configuration.

      • If the CD or DVD drive is listed as normal but your disc burning software does not recognize the drive, Device Manager shows no special icons . Windows is detecting the drive but the writing software does not. Leave Device Manager open and continue with the next section Disc burning software does not recognize the original drive .


    Disc burning software does not recognize the original drive
    Perform the following steps, in order, when disc burning software such as RecordNow! or Easy CD Creator no longer detects the original CD/DVD drive.






    NOTE:
    Disc burning software that comes with HP and Compaq computers are made to recognize only the original CD and DVD drive hardware. If a new CD or DVD writable drive was added, use the disc burning software that came with the drive or purchase and use new CD writing software. If you are using Windows XP, you can use Windows XP itself to create CDs (not DVDs).






    NOTE:
    Easy CD Creator 4 and earlier versions are not compatible with Windows XP. If your computer was upgraded to Windows XP from Windows 98 or Me, use the native CD writing capability in Windows XP or purchase and install new CD writing software.

    Step 1: Getting Web updates
    Go to the HP web site to find and install any available drive firmware and/or recording software updates that might be available. If no updates are available, the rest of the steps in this section should still fix the problem. However, now is the time to visit the HP web site and download CD/DVD related software if you have not already done so.



    1. Go to the HP Software & Driver download page .

    2. Enter the model number for your computer.

    3. Select your version of Windows and look for any available CD/DVD firmware updates and any available recording software (for example RecordNow!, CD Creator).

    4. Install drive firmware updates according to the instructions on the download page. Save updates to disc burning software to a hard drive or external drive for later use.


  • LORETO LACARON
    LORETO LACARON Sep 01, 2008

    Is there any updates of the problem...

  • LORETO LACARON
    LORETO LACARON Sep 01, 2008

    Use Device Manager to determine if Windows is recognizing the drive:






    1. In Windows XP, click
      Start
      , and right-click
      My Computer
      .


      In Windows 98 and Me, right-click the
      My Computer
      icon on the desktop.




    2. In Windows XP, select
      Properties
      , click the
      Hardware
      tab, and then click the
      Device Manager
      button.


      In Windows 98 and Me, select
      Properties
      , and click the
      Device Manager
      tab.




    3. Click the plus sign (
      +
      ) next to
      DVD/CD-ROM Drives
      (or similar) category.





    4. Do the following depending on what is listed in the DVD/CD-ROM drives category:






      • If the

        CD or DVD drive name is missing

        , the drive is not being detected by Windows. Close Device Manager and skip to the section
        CD or DVD drive is not recognized by Windows

        .




      • If a

        drive name is shown but is disabled

        (icon is marked with a red X,
        ), the drive has been disabled. Right-click the drive name and select Enable
        . You may have to restart the computer to complete the enabling
        process. The drive should work correctly once it has been enabled.














        NOTE:



        If
        the drive cannot be enabled, the drive hardware and settings are
        probably good. A required service or driver that the drive needs is not
        functioning or has been disabled. Click the plus sign next to IDE ATA/ATAPI controllers to see if there
        are any problems and troubleshoot them according to any error codes in
        Device Manager. Resetting the BIOS may also resolve this problem.







      • If a

        drive name is shown but contains an alert icon

        (an icon marked with an alert symbol,
        ), then use the section Using Device Manager error codes

        to troubleshoot the problem. You may also use the next section
        Disc burning software does not recognize the original drive

        to reset the drive configuration.




      • If the
        CD or DVD drive is listed as normal
        but your disc burning software does not recognize the drive, Device Manager shows no special icons
        . Windows is detecting the drive but the writing software does not.
        Leave Device Manager open and continue with the next section Disc burning software does not recognize the original drive

        .







    Disc burning software does not recognize the original drive
    Perform
    the following steps, in order, when disc burning software such as
    RecordNow! or Easy CD Creator no longer detects the original CD/DVD
    drive.














    NOTE:



    Disc
    burning software that comes with HP and Compaq computers are made to
    recognize only the original CD and DVD drive hardware. If a new CD or DVD writable drive was added, use the disc burning software that came with the drive
    or purchase and use new CD writing software. If you are using Windows
    XP, you can use Windows XP itself to create CDs (not DVDs).
















    NOTE:



    Easy
    CD Creator 4 and earlier versions are not compatible with Windows XP.
    If your computer was upgraded to Windows XP from Windows 98 or Me, use
    the native CD writing capability in Windows XP or purchase and install
    new CD writing software.

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Master:

    An expert who has achieved Level 3.

  • Master
  • 763 Answers

Remove your device and try it to another computer. install the driver again and see what happens. i have experience burning problem and ive tried different operation.

Posted on Aug 25, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 163 Answers

Have a look at step 6 of link instructions
Installing or Replacing a CD, CDRW, or DVD Drive

Posted on Aug 25, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • HP Master
  • 1,879 Answers

Do you have 2 Optical Drives ?
>DVD(+/-)R/RW (+/-)R DL LightScribe DVD and CD Combo drive
>2nd DVD and CD ROM Drive

Make sure that your Nero is pointing to the correct drive.

Did it worked before ? Try other CD Burning Application (like windows media player)

Posted on Aug 25, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • HP Master
  • 19,396 Answers

The klens is probably dirty, use a dvd lens cleaner like the one here

Posted on Aug 25, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 2,028 Answers

The problem is with the reader board section of the CD burner end of the drive. Basically this drive has two reader boards, a DVD reader board that controls the reading and burning of DVD's in two different sections, and a CD reader board that controls the reading and burning of CD's in two different sections. It's not uncommon for a board or one section of a board to go out, leaving the other board or sections working properly. Unfortunately, the drive will have to be replaced in order to fix the problem.

Posted on Aug 25, 2008

  • Ryan Rogers
    Ryan Rogers Aug 25, 2008

    It's a failure in the drive, and it will have to be replaced. You've done everthing possible to rule out a software problem.

  • Ryan Rogers
    Ryan Rogers Sep 01, 2008

    This is a failure in the drive, ocassionally hardware fails and replacement is the only option. I can almost assure you 100%, that the service tech will tell you the drive has failed and will need replaced.

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • HP Master
  • 13,433 Answers

What program are you tring to burn with you can try another program. you may have to replace the burner it may be faulty.

I got a dvd drive which doesnt read cds at all, only thing you could do about that is replace it or send it in for repair.

Posted on Aug 24, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Expert
  • 157 Answers

This is the driver page for your pc here
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=hk&lang=en&dlc=en&product=1823400

Download the appropraite firmware for your CD drive and test

Cheers
Jigsaw
Fixya Team


Posted on Aug 24, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 1,800 Answers

1/check if u r using a blank empty cd
2/try this software its easy and clair
3/click here to get the software (complte the form)
4/ plz rate this post^^

Posted on Aug 23, 2008

  • Jalal Sordo
    Jalal Sordo Aug 25, 2008

    i told u to try a new software but u didnt its easy to download and free of charges try th trial 15 days for free



    if u try this and its not giving a result change ur notbook's drive maybe the lense or the bur n-on circuit is not recongnizing the lens function!!

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Master:

    An expert who has achieved Level 3.

  • Master
  • 623 Answers

Click start
right click my computer
properties
hardware
device manager
?dvd/r cd/r
scan for hardware changes

Posted on Aug 23, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 3,422 Answers

HI,

try to turn of the "Auto Insert Notification" setting. To do this go into the Device manager, click on the CDROM option, select the CD Writer, click on the Properties button and uncheck the "Auto Insert Notification" box. I have found this to work at times when the CD writer will not recognize or accept a CD-R either new or used. Unchecking this will not affect the CD writer execpt it will not auto start a CD. You would have to start the CD from Start>Run>select CD/RW drive then type in the *.exe file name to run it. Otherwise go back to the Device Manger and re-check the "Auto Insert Notification" when you have finished.

Posted on Aug 23, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • HP Master
  • 6,487 Answers

Did you try a different CD?? perhaps try another brand..just to check is its a problem with that CD.


Posted on Aug 23, 2008

  • 5 more comments 
  • Mark Gil
    Mark Gil Aug 23, 2008

    By the way can it recognize the CD before?

  • Mark Gil
    Mark Gil Aug 23, 2008

    Can you also give us the model and brand or that Media player that you're using..

  • Mark Gil
    Mark Gil Aug 23, 2008

    If that player is new better replace it...since its not working fine because that can be a problem with the software of it..

  • Mark Gil
    Mark Gil Aug 24, 2008

    By the way was this working fine before that you cab burn using a CD? because if not check if that player support burning on CD , because there's a possibility that it only supports DVD burning..

  • Mark Gil
    Mark Gil Aug 24, 2008

    By the way was this working fine before that you cab burn using a CD? because if not check if that player support burning on CD , because there's a possibility that it only supports DVD burning..

  • Mark Gil
    Mark Gil Aug 24, 2008

    Did you try using a software burner like NERO and check if that one will be able to do the job for you??

  • Mark Gil
    Mark Gil Aug 25, 2008

    I think the last thing that you can do here is to format the computer and reinstall everything, because that's the only thing that was not done,...since you already buse a different CD and a different CD drive but with same result.........

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Recording/burning to disc


I searched your system and it shows a CD/DVD/RW.
So you can burn CD, DVD+R RW and DVD-R RW
So the most common DVD media would be the DVD+ media.
CD media would be all CD media. (info) RW: Re-Writable

Apr 07, 2014 | Computers & Internet

Tip

Burn a Data CD or DVD in Windows 7 Using Media Player


You can burn a data CD or data DVD in Windows 7 using Media Player. An audio CD can contain just approximately eight minutes of music. On the other hand, if you burn a data CD or data DVD in Windows 7 using Media Player, it will be able to hold numerous hours of music. Video files and pictures can also be added to the data discs.
When you burn a data CD or data DVD in Windows 7, the Windows Media Player does not transform the selected files to a different format prior to saving them to a blank data disc, so the files stay in the compressed condition. This allows you to put much more items on a single disc.As the format of the files is not changed, the quality of the files remains the same.

You can burn a data CD or data DVD in Windows 7 using Media Player as follows:
  • Click Start.
  • Click All Programs.
  • Select Windows Media Player.
  • Click the Burn tab in the Player Library.
  • Click Burn options and select Data DVD or CD.
  • Insert a blank disc into the CD or DVD burner of your computer.
  • Close the AutoPlay dialog box if it comes into sight.
  • Some people have more than one CD drive in their computer. If you have multiple CD drives in your computer too, select the one you would like to use in the navigation window.
  • Look for the songs you want to burn.
  • In order to make your burn list, drag the songs from the details pane in the center of the Player Library to the list pane which is on its right side.
  • You can also change the order of the items in the burn list by dragging them upward or downward in the list.
  • To remove a song from your list, simply right-click on the item and click on Remove from list.
  • After you finish making your list, click upon Start burn.
It can take a while to burn a data disc. If your selected items cannot fit in one disc, you also have the choice of burning the rest of the items to a different disc. A data DVD is not the same as a DVD-Video disc ex. the movie DVD you buy or rent from the store.

on Apr 15, 2010 | Computers & Internet

1 Answer

When trying to play a computer generated DVD +R DL, I get a message that says this type of disc cannont be played. please insert a different disc


The disc is probably an incompatible format for this model player. Even if the disc is finalised in your PC, or in a DVD recorder, this player may still be unable to read it. Some DVD recorder/players do not recognise DVD+R (or +R DL) media, while others won't recognise +/-RW discs (except CD-RW); this is a model limitation - not a fault with either your player, the PC burning software or the discs themselves.

Nothing can be done to fix this except purchasing a model which accepts multimedia (+R/DVD-RAM etc). The question is, does your player play ANY normal DVDs? I am guessing your player will accept DVD-R DL discs just fine since this is standard as well as proper shop-bought movies.

Feb 19, 2011 | Panasonic DVD-S35 DVD Player

1 Answer

My dvd writer is unable to recognise the disc.The message no disc inserted comes after inserting the disc.It is just 15 days old


the DVD burner/plaeyr has to have compay=tibkle media , perhaps you purchased incorrect CDs or DVDs (mdeia) to burn with .. make sure the speed is compatibke with the CD or DVD media

contact the sales people at the store where you boiught the DVD player/burner and ask them to give you correct media to work with

Oct 31, 2010 | Sony Computers & Internet

1 Answer

Won't recongise DVD+R dual layer 8.5Gb TDK DVDs.


Most of the drives are not capable of recognising specific color medias (specifically purple), try using perl, silver media for dual layer disc

Jul 17, 2010 | ASUS DRW-2014L1 DVD±R Dual Layer Burner

1 Answer

Hi there 2007 staff! I need HELP! I inherited a computer without much info. to go with it...I have 2007 Microsoft Office software on an HP and I use WordPerfect. I am a writer and I am having the hardest...


Hi,

Personally i wouldn't save your text files to CD/DVD unless you catalogue them properly. they can also take up quite a lot of space.

A CD will hold up to 700MB of data to it. A DVD will hold up to 4.5GB which is a hell of a lot of information especially if you just save text documents.


You can use Windows Media center to burn a data CD/DVD which is probably the easiest way to burn a data disk.

Alternatively you could get an external hard drive to save your file to. This would save plenty of money when it comes to writable media like CD's and DVD's and would also cut out the problem of burning a disk.

The plus side to an external hard drive is that none of the data is stored on the computer hard drive itself and it is usable on other computers in case you don't have access to your own computer.



Regards.

Jun 28, 2010 | Microsoft Office Professional 2007 Full...

1 Answer

DVD ROM MISSING FROM PC USING NERO/CD BURNER XP ETC.


dvd rom drive only writes cd not dvd dvd can be written by dvdRAM

Jul 07, 2009 | Computers & Internet

1 Answer

Not recognizing disc in D drive


Hi, well the short answer is NO. You cannot use DVD's in a CD Writer at all. So the simple answer is to get some CD-R and copy the files to them. OR get a Combo DVD/CD writer and install that as well.. and then you can use both..

Aug 06, 2007 | HP (178373133) (Refurbished) (178373133)...

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

93 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Computers & Internet Experts

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18343 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a HP Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...