Question about HP Office Equipment & Supplies
unplug the device and try to move the carriage with your hand ,but do not force to move it .if it does not moves just again plug in the wire and on the printer.and the carriage will move when the carriage comes out.just check out the cartridges that r they properly installed.
Posted on Nov 29, 2008
I had the same problem and just got it to work. go to
go to the section "Moving the carriage" turn on printer and then unplug power. If you still cant move the carrage then remove both toner cartridge and all the trays. Then completely disconnect printer and stand it upright (so paper feed and cartridge tray is on top) Look thru the paper feed area to the left side of toner carrage and you will see a little plastic tab around the bottom back of the carrage. That tab is suppose to be inside a track on the bottom of the carrage. I think that when we put in or took out toner we must have pushed it to hard and that piece jumped out of the track and has "locked" the carrage. I just pushed the carrage up carefully and used a letter opener to move the plastic tab back into place (tab is spring loaded) print working fine now. Hope this solves your problem
Posted on Feb 15, 2009
perform the steps in the webpage:
Posted on Oct 03, 2009
Hi! I will be glad to assist you. here is the link:
this will solve your issue.
Posted on Oct 05, 2009
If you are getting a 'carriage jam' error as soon as you turn on your printer with no tasks in progress, then check for any piece of paper stuck in the carriage. Remove the paper carefully. If the paper tears, part of it might remain inside the paper path and damage the product.
Follow the steps for fix HP Printer Carriage Jam
Posted on Sep 28, 2010
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