Question about Pantone ColorVision Spyder2PRO Studio (GSX112) for PC

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Device not recognized

When I plug in my Spyder2pro my computer tells me: device is not recognized. Ichecked the system (hardware) it says: unknown device. Tried everything, even my computershop can't find a solution. I did download the latest software, 2.3.5, doesn't help. Maybe it is conflicting with some program e.g. Photoshop CS3 I recently installed. Who can help me?

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Stef holland,
If you were using CS2 and had calibrated your monitor with the Spyder 2pro your color profile should be the same and can be used in CS3. Match all of your color preference settings in CS3 to what you have them set for in CS2 you should be fine. Eventually you will want to upgrade the the Spyder3 pro or Elite which works in CS3 & 4. I don't think the Spyder went bad I'm pretty sure it doesn't work with the newer versions. Yes you'll have to uninstall Photoshop first check, to see if the device works with your older version of PS then calibrate the monitor again. Transfer your setting to the new PS after reinstalling it.

randy320sgi

Posted on Jan 07, 2009

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THE FOLLOWING IS COURTESY OF MICROSOFT Help and Support

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