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Hi found a manual for PhotoShop Elements 10 here: http://help.adobe.com/en_US/photoshopelements/using/photoshopelements_10_help.pdf
It is a pdf file which can be saved to disk for future reference and contains (page 53) a paragraph below: "Prefer Adobe Camera Raw For Supported Raw Files Ensures that all the supported raw files are opened with Adobe Camera Raw instead of other software. Select this option if you have added other plug-ins to Plug-Ins folder"
It may be that you have to load the relevant plug-in in order to load these files, or load this plug-in before attempting to load the RAW file.
Hope this helps
Depending on what operating system you have there may be an imaging program already on your computer. Failing this the most universal way is to purchase PhotoShop Elements and a memory card reader. I've also seen some printers that do direct printing have memory card slots this can be a work around as well.
PhotoShop Elements (I'm using Elements 5) has most all basic imaging tools and a card reader which is capable of reading multiple different memory cards and you are on your way.
Nice thing about this is it doesn't mater if you change cameras you don't need to install the camera software. PhotoShop programing and the card reader also eliminate the compatibility issues resulting from camera software and the actual camera firmware.
The computer PC or Mac looks at the card readers as an external mass storage devices and you can import your picture files to "My Documents" by creating a folder to put them in.
If the camera software is opening and working on your new computer hard drive then the problem is the camera "firmware" being non compatible with the new system.
This can be solved by stepping around the camera as a download device by purchasing a memory card reader. This reader is plugged into a USB port on the computer and the memory card is plugged into it, the computer looks at this as a mass storage device. Your picture files can then be stored in folders on your hard drive.
Okay if the camera software is not working on the computer (which is now surprise) I would strongly suggest purchasing an Adobe Photoshop program. Elements, is a basic image program software and it will allow you to do everything and more than what your camera software was allowing you to do with the pictures. You will still need to purchase a card reader to get the pictures from the camera to the computer.
Nice part of going this route is that when you purchase a new camera the reader and programing can still be used.
As a Professional Photographer I'm using both Mac and PC, the image software I use on the PC is Elements, Elements 5 (it opens RAW files) and Photoshop 7. Each program has something a little different or in the case of the Elements programing 5 allows me to open Camera RAW files.
My Mac is a different story I still use Photoshop CS3, CS4 and several updated add on and plug ins. What I'm saying is purchasing a Photoshop program is the best step to image software a person can make.
Photoshop is the "industry" standard and the programing can be inexpensive on an entry level or go into the thousands for more advanced users. Cheers have a great time with you camera.
I'm going to assume that you have upgraded to a newer computer OS and that before you were able at one time to download pictures to a PC using a different OS. If this is so what is happening is that the camera software/firmware is not compatible with the new system. If you were able to load the camera software onto your PC then it is possible for your to go to the Canon site and update the camera firmware it's free takes a few minutes. Actually it takes longer to find the updates then to do the updates. Updating the camera has a bunch of benefits generally helps the camera process data faster. There is another way and that is to purchase a memory card reader which bypasses the camera altogether. You plug the card reader into the computer USB port and then insert the memory card into the card reader, the computer looks at this as an external hard drive. You can then create a folder in "My Documents" and copy past the images into the "new" folder. If you have the camera software installed you can then open these images in the software OR as many others have done is purchase a Photoshop program bypassing the camera software. At one time purchasing Canon printers and small point and shoot cameras came with Photoshop Elements 2 and that program is a great learning tool, I'm sure it's much more advance now. Also there are entry level Photoshop programs available with a ton of image processing power that can be bought at very reasonable prices. By purchasing a multiple memory card reader (one reader with all the memory card slots) and a Photoshop program you can completely step around the factory stuff that came with the camera. This would allow you to work with any memory card from any digital camera it doesn't have to be a Canon. Hope this was a help
You need to convert the raw pics to jpegs in order to view them. Some cameras allow you to do that right in the camera. You should have received software with your camera that allows you to do that. If you have Photoshop Elements on your computer, it comes with a raw converter. You need to check your camera's owner manual for specific instructions.