Question about HP Photosmart 3310 Printer

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Ink is leaking

When ever I print, the magenta ink leaks on the platen. I can't find any leaks in the hose. Is it possible the printhead itself is leaking? Is there parts available?

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  • 234 Answers

Is the printer in warranty or extended warranty, If yes then you will get a free replacement from HP, or try this bellow link:
http://partsurfer.hp.com/cgi-bin/spi/main

Posted on Aug 29, 2008

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You probably have a slowly worsening clog building up in the Magenta nozzles. It's also possible that your ink is reaching its end of life which, given the age of the C86 is entirely possible, especially if you are refilling or using a CIS sytem with your printer.

If it's a clog issue you can try soaking the parking pad with a mildly ammoniated cleaning solution (original Ammonia windex is good for this) or even distilled water. Leaving this with the printhead parked above it allows the solution to wick up into the nozzles and break down any clogs in the printhead.

If the problem is ink age though you will probably want to carry out the solution above AND replace your ink with a fresh solution. A CIS will need a thorough flush to remove any algae and cloggation residues before you use it again or you will just reintroduce the problem.

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Hi Jan,

Can you confirm that you are using a CIS or non-HP cartridges with this printer?

It sounds a lot like the printhead has reached a clogging point where sediment has built up in the black portion and loosens enough to printer a few lines before it re-asserts itself again.

Based on my experience of this printer, if you're using a non-HP delivery system for ink then you should consider replacing the black ink with a dyebase alternative instead of pigment.. Replacing the Black/Yellow printhead and running a number of test prints to purge the pigment ink in the printhead should then result in a clean and more reliable printout in future.

One other vector for problems is the cleaning area and I've found that this can become soiled with excess ink causing cross contamination within the inks of one printhead. As yet I've not found a reliable solution to counter this sort of issue.

Hope this gives some clues and hopefully some ideas of a fix.

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You can remove the cartridge and run a tissue over the printhead and see if you see all 3 colors as a quick test. If you only see cyan and yellow, then the magenta is probably empty or dried up. If you see all 3 colors I would reinsert the cartridge and try printing again. It is possible that the magenta was just clogged and you cleaned it with the tissue. If it still doesn't print all colors your best bet is probably to just get a new ink cartridge.

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