Question about HP OfficeJet k60xi InkJet Printer

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I am to send a fax with my K60xi but I cannot receive a fax. Do you have any suggestions?

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4 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE:

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Posted on Jan 02, 2017

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hashir4u
  • 79 Answers

SOURCE: Fax Problem

turn the printer on ...
unplug the power cable without turning the printer off....
press and hold # & 3, keep them on hold ....
while holding these two buttons put the power cable back in ... and wait for a few the screen to come up ... the screen may go blank ... use the power button to turn the printer on ... try to receive the fax ...
if it will not work then try # & 6 .... remember take the backup of phone numbers if stored on the printer as it ll erase the memory of the printer ,,,

Posted on May 23, 2008

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frcs68
  • 1605 Answers

SOURCE: can't receive fax

go to:
1 On the control panel, press menu/enter.
2 Using the < and > buttons, select Fax Setup, and press
menu/enter.
3 Using the < and > buttons, select Fax Recv. Setup, and press
menu/enter.
4 Press menu/enter to select Answer Mode.
5 Using the < and > buttons, select Automatic or Manual, and press
menu/enter.
6 The control panel display shows the answer mode setting you
specified.

I also attached the link for the laserjet 3300 users manual
http://bizsupport.austin.hp.com/bc/docs/support/SupportManual/bpl11457/bpl11457.pdf

Posted on Oct 28, 2008

  • 163 Answers

SOURCE: cannot receive faxes but can send them

auto answer should be on

Posted on May 04, 2009

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turn the printer on ...
unplug the power cable without turning the printer off....
press and hold # & 3, keep them on hold ....
while holding these two buttons put the power cable back in ... and wait for a few the screen to come up ... the screen may go blank ... use the power button to turn the printer on ... try to receive the fax ...
if it will not work then try # & 6 .... remember take the backup of phone numbers if stored on the printer as it ll erase the memory of the printer ,,,

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Try HP's web site suggestions first.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01077492&cc=us&lc=en&dlc=en&product=61736

If your sacnner still fails to function, uninstall everything for the Officejet through add/remove in control panel. (Power off printer before uninstalling).
Go to Hp's web site. http://welcome.hp.com/country/us/en/welcome.html#Support
Step 1. Click, Download drivers and software (and firmware).
Go to step 2. For product, type in Officejet k60xi .
Power on your printer. (Wait for printer to fully power on).
Click, Start Detection>> button.
Allow HP to scan your system & install the latest software.
Follow the on scren instructions. (When finished, restart your PC). Test your scanner by scanning something.
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1 Answer

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There is no setting to make this work, sorry.

This is just the nature of digital phone service. Some fax machines will work, and some won't, but generally the extremely high priced units are the one that will work (of course, right?)

It all has to do with the way the fax machine "hears" the ring, or detects the dial tone.

The only other option is to use the HP as a scanner, and send the faxes through the internet using a 3rd party fax program.

I know this is a pain, but unless you want to shell out big bucks for a new fax machine, it may be the only answer.

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1 Answer

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I would suggest there is nothing actually wrong with your machine, as you can indeed receive faxes from other parties. The problem mostly likely lies with the equipment and/or lines of the sending party. One thing you might suggest to them is to turn off ECM (Error Correction Mode) and/or lowering the sending/receiving speed of the machine - preferably the sending speed of the sending party.

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