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Can`t open hp solution center - Printers & Copiers

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  • Anonymous Apr 14, 2009

    After the latest update from HP, the Solution Center will not open. Printers still work, but scanning is much easier using the solution center.

  • Anonymous Apr 22, 2009

    i have to uninstall the program and have to uninstall all hp program included drivers than i reinstall the program but still couldnt lunch the program. any suggestion?

  • Anonymous Apr 27, 2009

    I have been reinstalling the software for hp solution center a number of times now and still cannot get it to open most of the time. Printing is fine but scanning cannot be done unless the software opens.

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Have you tried reinstalling the software? If that does not work, I would suggest uninstalling the printer and then reinstalling it. You might just need a fresh start.

Posted on Aug 23, 2008

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Can't fax because the fax log is full and want to know how to erase


HI...............
How to Delete a Fax Log History on an HP????

The HP printers come with the HP Solution Center software. The software allows you to adjust settings, transfer images, send a fax and make copies right from the control center instead of using the printer control panel. When you make a fax, receive a fax or block faxes, a log is kept in the HP Solution Center. You can use the software to view faxes and delete a fax log history.
Difficulty:Moderately Easy Instructions

    • 1 Open the HP Solution Center by clicking the "Start" button. Navigate the mouse to "Programs" and click on "HP" to open the drop-down box. Click on "HP Solution Center." If you have the "HP Solution Center" icon on the desktop, you can click the icon to open the software.
    • 2 Click on "Settings." A drop-down box will open up. Click "Fax Settings and Setup," which will open another drop-down box. Click "Fax Log," which will open the fax log window.
    • 3 Read the "Sent Log," which is the first tab on the window. The information will tell you the date, duration of the fax, name of the fax, fax number, how many pages and the status.
    • 4 Click on the first fax in the log to highlight it. Click "Delete" at the bottom of the window to delete the fax. Continue this step for each fax until every fax you want deleted is gone.
    • 5 Click on "Received Log" and delete each fax. Click on "Blocked Faxes" and perform the steps again to delete each of the faxes in this log that you want to delete.

HOPE THIS SOLUTION WILL HELPFUL TO YOUGOOD LUCK.................




Sep 24, 2011 | HP Officejet 6500 Wireless All-in-One...

1 Answer

How do I clean the print heads? My black ink will


  1. Load unused, plain white letter or A4 sized paper into the tray.
  2. Open HP Solution Center:
    • Windows XP: Click Start , click All Programs , click HP , and then click HP Solution Center .
    • Windows Vista: Click the Windows icon, click All Programs , click HP , and then click HP Solution Center
HP Solution Center opens.
  1. Click Settings.
  2. Under Print Settings , click Printer Toolbox . The Printer Toolbox opens in a new window.
  3. Click the Device Services tab.
  4. Click Clean the Printhead .
  5. Follow the prompts on the screen, and then click Done .

May 30, 2010 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

I have a HP C5580 printer and I can not scan to email. Do you have a solution for me Thanks Audrey



Step 1: Configure Windows Mail.

http://windowshelp.microsoft.com/Windows/en-US/help/00e419ef-fee2-472c-ad02-b14331571a521033.mspx

OR

http://www.apluskb.com/scripts/How_do_I_configure_Windows_answer3578.html


Step 2: Go to IE>Tools>Options>Programs>Email> Select Windows Mail

Step 3: Set Windows Mail as the default e-mail program

  1. Open Windows Mail by clicking the Start button, clicking All Programs, and then clicking Windows Mail.
  2. Click the Tools menu, and then click Options.
  3. Click Make Default next to This application is NOT the default Mail handler. If the Make Default button is not available, then Windows Mail is already set as your default e mail program.
Step 4: Populating E-mail program as scan to destination

  1. Open HP solution center.
  2. Click on Settings.
  3. Go to E-mail Settings.
  4. In the E-mail settings box, select the e-mail program to Windows mail and click apply.
Step 5: Change the Setting “Scan to” in Solution Center
  1. Open HP Solution Center, if it is not already open:
    • Windows VISTA: Click Windows Icon, click All Programs, point to HP, and then click HP Solution Center.
HP Solution Center opens in a new window.
  1. In HP Solution Center, click Settings, and then click Scan to...Setup. The Front Panel Destination List Setup window opens.
  2. From the Available Scan Destination list, click the program you want to be the scanning destination, and then click the Add button. The program moves to the Front Panel Destination list.
Note: You can also move the program to the top of the Front Panel Destination to scan to that destination automatically.
  1. If you do not want to change any other settings, click OK to close the Front Panel Destination List Setup window.
5. Check the functionality.

Feb 10, 2010 | HP Photosmart C5580 All-In-One InkJet...

1 Answer

Hp 2480 desk jet printer prints photos with a large white border at the bottom how do i fix this? - thanks - Andy


Cleaning cartridges
# Open HP Solution Center:

* Windows XP: Click Start , click All Programs , click HP , and then click HP Solution Center .
* Windows Vista: Click the Windows icon , click All Programs , click HP , and then click HP Solution Center .

HP Solution Center opens in a new window.
# Click Settings
#In the Print Settings area, click Printer Toolbox . The printer Toolbox opens.
#On the Device Services tab, click Clean the Print Cartridge(s) ( ).
#Click Clean to begin the process.


====================
Can check by cleaning the Roller inside - Problem usually come because of the dust on the roller


Happy new year

Jan 03, 2010 | HP Printers & Copiers

1 Answer

I would like to scan a picture and them email it but I don't know how.


>hp solution center should be installed on your pc
>you can actually scn fron the printer it self or fron solution center
>if solution center icon is not on your desktop click start go to programs then hp and open solution center
>when solution center opens it will gie you options to scan picture or scan documents
>select scan picture and just follow steps

Oct 02, 2009 | HP OfficeJet J4580 All-In-One Laser...

1 Answer

I can't scan to computer to email letter


1.Open HP Solution Center, if it is not already open:
◦Windows XP or 2000: Click Start , click All Programs , point to HP , and then click HP Solution Center .
◦Windows Vista: Click the Windows icon, click All Programs , point to HP , and then click HP Solution Center .
HP Solution Center opens in a new window.
2.In HP Solution Center, click Settings , and then click Scan to...Setup . The Front Panel Destination List Setup window opens.
3.From the Available Scan Destination list, click the program you want to be the scanning destination(Email), and then click the Add button. The program moves to the Front Panel Destination list.
NOTE: You can also move the program to the top of the Front Panel Destination to scan to that destination automatically.
4.If you do not want to change any other settings, click OK to close the Front Panel Destination List Setup window.

Aug 04, 2009 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

HP J4680- change copy settings so printouts are fast draft


Change settings and copy from HP Solution Center
  1. Open HP Solution Center.
    • Windows 2000: Click Start , click Programs , point to HP , and then click HP Solution Center .
    • Windows XP: Click Start , click All Programs , point to HP , and then click HP Solution Center .
    • Windows Vista: Click the Start icon (c01319360.gif ), click All Programs , point to HP , and then click HP Solution Center .
  2. Click Make Copies . The Copy window opens.
  3. In the Paper section, click A4 on the Size drop-down list.
  4. In the Start Copy section, click Black or Color .
  5. In the new window you can also change the copy settings

Jun 21, 2009 | HP J4680 Office Jet All-In-One Printer

1 Answer

Scan to computer does not come up in menu


Greetings,
This is the one stop solution that you were looking for.
  1. Open HP Solution Center, if it is not already open:
    • Windows XP or 2000: Click Start , click All Programs , point to HP , and then click HP Solution Center .
    • Windows Vista: Click the Windows icon , click All Programs , point to HP , and then click HP Solution Center .
    HP Solution Center opens in a new window.
  2. In HP Solution Center, click Settings , and then click Scan to...Setup . The Front Panel Destination List Setup window opens.
  3. From the Available Scan Destination list, click the program you want to be the scanning destination, and then click the Add button . The program moves to the Front Panel Destination list. NOTE: You can also move the program to the top of the Front Panel Destination to scan to that destination automatically.
  4. If you do not want to change any other settings, click OK to close the Front Panel Destination List Setup window.
Greetings,
TechSup1

May 01, 2009 | HP Photosmart C6280 Printer

1 Answer

No hp devices have been detected. hp solution center will close now


hi petenam,

since you posted this 10/17/08, it's probably no longer an issue for you... but jsut in case someone else is runs acorss the same issue and comes by your post, here are a couple links for future refs (from HP's support site) that might be helpful.

hp solution center and product defaults:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00787813&dlc=en&product=441125

no HP devices detected via solution center:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00762521&dlc=en&product=441125

no devices messages running Vista:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01529081&cc=us&lc=en&dlc=en&product=441125

general support issues link for your product:
http://h10025.www1.hp.com/ewfrf/wc/product?product=441125&lc=en&cc=us&dlc=en&lang=en&cc=us

-JW50

Oct 17, 2008 | HP Officejet 5610 All-In-One InkJet...

1 Answer

HP Solution Center cannot detect my 6110 AIO


Hello Buzzland, this error usually occurs when the HP Digital Imaging monitor is not running in the background. HP digital Imaging monitor is a service that invokes the other services when required. If this service is not running, you may not be able to open the HP Solution Center.

You can usually find the icon of HP Digital Imaging Monitor in the systray. To check if the HP Digital Imaging Monitor service is running, open the task manager , and in the process tab, search for the file called "HPQTRA08.exe" . If it is not present , navigate to C:\Program Files\HP\Digital Imaging\Bin\ (assuming that your system drive is c: and the folder maybe HP or Hewlett Packard) and search for an application file named hpqtra08.exe. and double click it. The application will start running in the background. Sometimes it may also happen that you have unchecked some startup programs from the micosoft system configuration utility (msconfig) and this file (hpqtra08.exe) is also included in them. If so, you must check the application to run it on startup. Now , restart the system and open the HP Solution center. If it works, fine. If it does not work out , open "services.msc" from the command prompt and search for the service called "HPZPML" . If it is found, make sure it is started. (Set startup type = automatically). Restart the system and try opening the solution center.
Still if the issue persists uninstall the complete entire software and reinstall it. This will probably work in case all of ther others fail.

Sep 25, 2008 | HP OfficeJet 6110 All-In-One InkJet...

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