1. Solution one: Register Windows components
Step one: Register the Atl.dll file
Click the Windows icon , and then click Run . The Run window opens.
In the Open box, type regsvr32 Atl.dll , and then click OK .
On the RegSvr32 screen, click OK .
Step two: Unregister and reregister Microsoft Windows Installer
Click the Windows icon on the Windows taskbar, type msiexec /unregister in the Search programs and files box, and then press Enter .
Click the Windows icon on the Windows taskbar, type msiexec /regserver in the Search programs and files box, and then press Enter .
Step three: Reinstall the HP software
Uninstall the software if you have installed any..
Turn on the printer.
Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to a network, leave it connected.
Go to HP Drivers & Downloads . If prompted, type your printer model number, click Next , and then click Drivers .
Make sure that your operating system is selected, and then click Next .
Scroll down the page, and then click Driver .
Click Download , and then follow the on-screen instructions to save the software to your computer.
Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation
If these steps resolved the issue , you do not need to continue troubleshooting.
If the issue persists , see the next solution.
Solution two: Temporarily disable services, and then reinstall the HP software
Step one: Temporarily disable startup services
Click the Windows icon on the Windows taskbar.
Type msconfig in the Search programs and files box, and then press Enter . The MSCONFIG window opens.
Select the Startup tab, and then click Disable All to turn off any programs that start when you turn on the computer.
Select the Services tab, the Hide All Microsoft Services check box, click Disable All , and then click OK .
Step two: Temporarily disable Windows Update
Click the Windows icon, click All Programs , and then click Windows Update .
In the left pane, click Change settings .
Under Recommended updates , click Never check for updates , and then click OK . If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
Step three: Remove the HP software
Unplug the USB cable connecting the product to the computer.
On the Windows taskbar, click the Windows icon, and then click Control Panel . The Control Panel window opens.
Open the list of installed programs and remove the software. Click Programs . In the list of installed programs, click the HP product, and then click Uninstall .
Follow the on-screen instructions to complete the software removal.
Step four: Reinstall the HP software
Turn on the printer.
Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to a network, leave it connected.
Go to HP Drivers & Downloads . If prompted, type your printer model number, click Next , and then click Drivers .
Make sure that your operating system is selected, and then click Next .
Scroll down the page, and then click Driver .
Click Download , and then follow the on-screen instructions to save the software to your computer.
Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.
If the issue persists , continue to the next solution for additional troubleshooting.
If these steps resolved the issue , continue to the next step to re-enable the startup items, and then discontinue troubleshooting.
Step five: Enable startup programs
Click the Windows icon on the Windows taskbar.
Type msconfig in the Search programs and files box, and then click msconfig in the dialog box. The MSCONFIG window opens.
Select the General tab, select the Normal Startup check box, click Apply , and then click Close .
Click Restart to make these changes when the computer restarts.
Restart the computer.
Step six: Re-enable Windows Update
Click the Windows icon, click All Programs , and then click Windows Update .
In the left pane, click Change settings .
Under Install updates automatically , click Never check for updates , and then click OK . If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
If these steps resolved the issue , you do not need to continue troubleshooting.
If the issue persists , see the next solution.
Solution three: Turn off services, delete HP files, and then reinstall the software
Step one: Turn off services
Click the Windows icon, and then type services.msc in the Search programs and files box. The Computer Management window opens.
Click the arrow next to Services and Applications , if necessary, so that Services is visible.
Double-click Services so that Services is visible in the right pane.
NOTE:You might have to expand the window to see all of the services.
In the list of services, click PML Driver (or some variation of that driver name). The PML Driver Properties window opens.
Change the Start-up Type entry to Disabled , click Apply , and then click OK .
Find the entry for Net Driver HPZ12 , and then double-click it. The Net Driver HPZ12 Properties window opens.
Change the Start-up Type entry to Disabled , click Apply , and then click OK .
Step two: Remove HP files
Right-click the Windows icon , and then click Explore All Users . Windows Explorer opens.
If necessary, click the arrow next to C: (or your hard drive) to expand the list of options.
Click the arrow next to Windows .
Click the arrow next to system32 .
Under system32 , find the following files:
HPZipm12.dll
HPZinw12.dll
Right-click each file, and then click Delete .
Step three: Uninstall the software
Unplug the USB cable from the rear of the product.
On the Windows taskbar, click the Windows icon, and then click Control Panel . The Control Panel opens.
Click Programs to open the list of installed programs.
Click the HP product, and then click Uninstall .
Follow the on-screen instructions to complete the software removal.
Step four: Reinstall the HP software
Turn on the printer.
Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to a network, leave it connected.
Go to HP Drivers & Downloads . If prompted, type your printer model number, click Next , and then click Drivers .
Make sure that your operating system is selected, and then click Next .
Scroll down the page, and then click Driver .
Click Download , and then follow the on-screen instructions to save the software to your computer.
Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.
If these steps resolved the issue , you do not need to continue troubleshooting.
If the issue persists , see the next solution.
Solution four: Check the Microsoft Windows Installer version and upgrade to the latest version
Step one: Check the Microsoft Windows Installer version
Click the Windows icon on the Windows taskbar.
Type msiexec.exe /? in the Search programs and files box, and then press Enter . The Windows Installer window opens.
Find the Windows Installer version number, and then make a note of it.
Step two: Update the Microsoft Windows Installer
Follow this link to see the current version, and then install it if necessary. If the version that is available on the Microsoft Web site is the same version as on your computer, you do not need to install it.
Click this link: Microsoft Windows Installer (in English)
Note: If the preceding link is unavailable, Microsoft might have moved the download. You can go to
www.Microsoft.com and search for "Microsoft Windows Installer."
Cause
This error usually results when the Microsoft Installer is attempting to install more than one program at a time. This can include system updates (Windows Update), startup services, or other installations.
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