Question about Canon SmartBase MP360 All-In-One InkJet Printer

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Smartbase MP360 Scanner Not Identified by MS Vista

MP360 Printer is identified but I am getting error messages "There is no Scanner selected, Please select a scanner". when I press ok for this message another message pops up "A supported scanner is not installed, Please install a supported scanner and then restart Toolbox". These messages appear when I use the Toolbox 4.1 for the above Scanner. I dont know how else I can SCAN documents, as I dont see any button/tools for scanning documents in MP360. Please help!. Jacob.

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  • J kent Oct 13, 2008

    I have exactly the same problem despite downloading the latest device drivers from Canon - I had it work for one scan the very first hour I upgraded to Vista but since then it has persistently not worked.



    Wouldn't it be fantastic if Canon fixed this pronlem so the equipment we purchased from them worked as described.

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2 Answers

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One thing to check and be sure of is that your printer cable (USB) is definately a USB 2.0 cable. Canon have an issue with their printers with scanners in that the data flow sometimes isn't sufficient when an older USB cable is used. The slightest drop of data on startup or during scanning will cause a stop.

Worth trying and has sometimes solved the problem for my customers.

Posted on Nov 11, 2008

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I had the same problem, then installed new drivers (version 5.15) from

http://software.canon-europe.com/software/0025571.asp

and after that it seems to work!


Posted on Dec 20, 2008

  • Aur?lien Loste
    Aur?lien Loste Sep 05, 2013

    Thank you, do you know if it exist for W8 64 bits ?

  • Aur?lien Loste
    Aur?lien Loste Sep 05, 2013

    Thanks for the 32 bits version, do you know if a 64b W8 exist?

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1 Answer

ISTALACION DEL SOFGUAR DE CANON MP360


You can download the Canon printer drivers from theirsupport WEB site. Please click on this link and
select your model printer todownload : - http://www.usa.canon.com/consumer/controller?act=DownloadIndexAct

Aug 04, 2011 | Canon SmartBase MP360 All-In-One InkJet...

2 Answers

A message saying waste tank nearly full comes up and i need directions to fix it?


Hello. this message indicates that the computer merely has to be reset [canon is hoping you will take your printer to them for a costly tuneup] here are the steps to reset your counter:

Manual Reset procedure for waste ink tank full error in Canon Smartbase MP730 printers:
  • Hit the “menu”: Key
  • Hit “Copy” Key
  • Hit “#” Key
  • Scroll thru the menu headings until you come to “Test Mode” - 12th heading
  • Hit the “3′ button- this will bring up Eeprom Clear
  • Hit “0′ button
  • Hit the “Stop” button

Here is a link where you can download the entire service manual for $4.00. http://www.tradebit.com/filedetail.php/4546475-canon-smartbase-mp360-mp370-mp-360-370

Oct 13, 2009 | Canon SmartBase MP360 All-In-One InkJet...

1 Answer

Canon smartbase MP360 "put in cartridge" does this means buy a new in this case printerhead. The printer was printing fine before this error message came up and printing stopped. Amazing another clean...


Print heads cans wear out. Put in cartridge sound more like a low ink level. Check ink levels and reseat the ink cartridges. Still no? I'd suggest having the print nozzles checked by a repair center or Canon.

Oct 05, 2009 | Canon SmartBase MP360 All-In-One InkJet...

1 Answer

Canon SnartBase MP360 goes through motions of


try to unplugg it install drivers then plugg and reboot and try a teset page.

Jun 05, 2009 | Canon SmartBase MP360 All-In-One InkJet...

1 Answer

Error code printer check ** 343


the error is "Waste Ink Tank Full" error
This error occurs after a set number of nozzle activations, and it's to protect you from having ink start leaking out of your printer.
The waste ink tank is actually a large cotton pad in the bottom of the machine which absorbs the waste ink, and if this pad becomes full, the ink will pool and, like water, seek the path of least resistance, which could be where the case parts connect, and then leaking out onto your desk or carpet...
Resetting the Waste Ink Volume Counter
1) Enter SERVICE MODE.---
By pressing Menu Copy Copy Copy Scan
2) Select TEST MODE.
3) Select [8] PRINTER TEST in TEST MODE.
4) Select 3. [EEPROM CLEAR].
5) Select 0. [INK COUNT].
6) Press the [Set] key.
7) Press the [Stop/Reset] key (returning to the state of 3)), and then press the [ON/OFF] key.
hope it works for your model
Hope it helps.
goodluck pls dont forget to rate this

Sep 21, 2008 | Canon SmartBase MP360 All-In-One InkJet...

1 Answer

Canon SmartBase MP360S printer


You have Vista this is the problem- there may be a driver issue here
take a look at
http://www.google.co.uk/url?sa=t&ct=res&cd=3&url=http%3A%2F%2Fwww.opendrivers.com%2Fcategorycompany%2F1405%2F129%2Fmultifunction-canon-free-driver-download.html&ei=DvyBSL7IOZ3uQo-KpLYN&usg=AFQjCNExG7VOz91yswKZfouV8puBHufbKQ&sig2=gL2G5p7ndcDLosNQmPsh4w

Jul 19, 2008 | Canon SmartBase MP360 All-In-One InkJet...

1 Answer

Driver not working


Just as a try- set up a new printer like this Start/printers and faxes/install new printer When you get insert CD or select from list Take Select from list. select then Canon in the makes list and then the model from the model list. Click install See what you get. It is possible you will get the printer only and no scanner - I do'nt know, But try it.

Jun 28, 2007 | Canon SmartBase MP360 All-In-One InkJet...

3 Answers

Error code ##343


We have just attempted to install an Cannon imageclass mp360 and the error message "check printer ##343" is displayed.

Can you please help.

May 14, 2007 | Canon SmartBase MP360 All-In-One InkJet...

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