Question about Canon SmartBase MP360 All-In-One InkJet Printer

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Smartbase MP360 Scanner Not Identified by MS Vista

MP360 Printer is identified but I am getting error messages "There is no Scanner selected, Please select a scanner". when I press ok for this message another message pops up "A supported scanner is not installed, Please install a supported scanner and then restart Toolbox". These messages appear when I use the Toolbox 4.1 for the above Scanner. I dont know how else I can SCAN documents, as I dont see any button/tools for scanning documents in MP360. Please help!. Jacob.

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  • J kent Oct 13, 2008

    I have exactly the same problem despite downloading the latest device drivers from Canon - I had it work for one scan the very first hour I upgraded to Vista but since then it has persistently not worked.



    Wouldn't it be fantastic if Canon fixed this pronlem so the equipment we purchased from them worked as described.

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One thing to check and be sure of is that your printer cable (USB) is definately a USB 2.0 cable. Canon have an issue with their printers with scanners in that the data flow sometimes isn't sufficient when an older USB cable is used. The slightest drop of data on startup or during scanning will cause a stop.

Worth trying and has sometimes solved the problem for my customers.

Posted on Nov 11, 2008

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I had the same problem, then installed new drivers (version 5.15) from

http://software.canon-europe.com/software/0025571.asp

and after that it seems to work!


Posted on Dec 20, 2008

  • Aur?lien Loste
    Aur?lien Loste Sep 05, 2013

    Thank you, do you know if it exist for W8 64 bits ?

  • Aur?lien Loste
    Aur?lien Loste Sep 05, 2013

    Thanks for the 32 bits version, do you know if a 64b W8 exist?

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Posted on Jan 02, 2017

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