Question about Apple iPhone 3G

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Using Office voice mail system

In order to connect to our office voice mail, you must dial ** (double asteriks) followed by mailbox number and password followed by #. After using this for nearly 12 years with many different phones, I can't get my new 3G to connect to voice mail at my business.

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  • cmoxley Aug 23, 2008

    I tried using the mute button before the code, but didn't appear to help enter our voice mail system.

  • cmoxley Aug 23, 2008

    I'm sorry, not sure when I'm suppose to enter the *5005*86*. Should I dial the regular 10 digit number, then this code, then the normal double asteriks,then the voice mailbox number and passcode?


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It seems this a bug with Apple iPhone 3G version and is already reported to Apple R&D. For workaround you need to perform the steps mentioned by a user having similar problem:

I've had the same problem with being unable to access my Nortel voicemail system using the ** entry. After reading all of your posts I came up with a solution that works for me every time. I thought I should share this with all of you. First, you need to install a free application on your iPhone 3G that both records and plays back recordings. I used the YouNote free version but I'm sure many will work because the principle is the same. Then go to this website and generate a sound of "**". I used the default settings of the program. Then, save the file in your computer, play it on your computer, and record the sound on your iPhone by using your recording application (eg YouNote). Then, place the call to you voicemail number and while its dialing exit the phone call screen, open the Record/Play App (YouNote), and at the appropriate time, play the recording. Then, just exit the App, open the phone icon and enter your are in. This has worked for me every time. This is a little bit of a hassle but it's easier than the other suggestions I've seen. This will hold all of us over until Apple fixes this problem

You should also refer to thread of this issue from the link mentioned below:


Posted on Aug 23, 2008

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  1. You need to then add the following code: *5005*86*xxx#. Here xxx would be your voicemail number.
  2. After entering the code you tap call.
  3. This results in the code being set.
  4. Thats all, tap now on the voicemail button and it should automatically call your usual voicemail service.
Hope that helps.......

Posted on Aug 23, 2008

  • Mark Gil
    Mark Gil Aug 23, 2008

    Yes, that's what you need to do.......


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