Question about RIM BlackBerry Curve 8310 Smartphone

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Cannot set up email

I upgraded on my AT&T plan to a Curve from a Razor. I used the same SIM card I had in my Razor. I have gone through the initial set-up but, did not have the option to add an existing email. I cannot get email to send or receive. It says I have no message service configured. I also downloaded an XM radio application but am getting an error message saying I am not connected to a wireless network. I can send and receive calls. I have tried going into Advanced Settings and then Hot Routing Table, selecting Register Now, and then receive a notification Registration Message Sent but, I do not receive the message like Help has indicated I would. I have tried to get Service Books but they do not make it to my phone. What can I do?

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  • sdodd Sep 03, 2008

    I have also tried to set up e-mail. I have registered as was requested, and although it was accepted, the next stage did not acknowledge my registration. This is a new curve BB added to a current account. There is no icon for Blackberry setup on my new phone which is supposed to make the process easier. When I go into e-mail set-up under the general phone setup, it only names a business e-mail set-up and asks for an administrator code. I need to add a personal e-mail account. Any suggestions?


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When you upgraded to the BlackBerry Curve, did you add the BlackBerry data plan to your account? If not, then this process won't work. If you did add the BlackBerry data plan, contact AT&T and ask to speak with the BlackBerry support. They can make sure that everything was provisioned properly.

Posted on Oct 05, 2008

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