Question about VisionMan VisionVault 4TB Smart NAS Appliance - Gigabit LAN, Hardware RAID 0, 5, Span, 128MB DDR, 4x (SSTE-2NAS30)

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Nas SCM400 not working

Can not get into the system to set it up it is plug in and hase 2x400gig wd hard dives in it type in the \\SCM400 for the web base program but get nothing

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  • misonet Oct 01, 2008

    There is no default IP adr in the manual. I have contacted Visionman and I am waiting for support to get back to me on this issue, along with the power button does not shut off the unit, nor is the reset working.

  • kdixon3 Oct 03, 2008

    I also have the same problem with the SCM 400. reset button does nothing. hard drive lights dont illuminate at all. the device doesn't seem to go out to get a IP address from my home router (I checked the DHCP clients table from the router admin). Cant connect to it via \\scm400. The drive I have in it is freshly formatted via my PC. I have a single drive in it only.

    ... not sure what to do...


  • Anonymous Nov 14, 2008

    where is the reset button because the manual says its on the back but i don't see it there. also i was able to connect and set a new admin password then for no reason it disconnected me and i haven't been able to get back on.

  • jwil50n Feb 25, 2009

    Cannot reset unit with reset switch. Unit has a fixed IP address at however I can telnet to port 80 or get any response out of it. Power button does not turn the unit off. I have 4 1TB SATA unformatted drives in this unit. Biggest problem is not being able to reset the unit so that it can get an IP address on my LAN Subnet. I sent my first unit back for replacement assuming that it was defective. However, the second unit has the same problem.


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The reason that it goes into recovery mode is because RAID5 is not striping so it has to rebuild the drives to be compatible with RAID5. I used 1TB drives and the 'recovery' took about 16 hours. It would be faster on smaller drives.

This is not a fault in the design, it is how RAID5 works.

Posted on Jan 06, 2009

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You must use RAID SATA Drives which are generally twice the cost of regular SATA Drive. I used a couple of WD SATA RAID 1TB Drives ($158.00 each. Apparently when the drives are first inserted (minimun of 2 drives) the onboard firmware formats them for approximately 20 minutes then writes the bootstrap to the drives after which everything works as stipulated in the documentation.

Posted on Mar 12, 2009

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Take a look at the front panel indicators, and make sure the network and power lights are steadily illuminated (lower right and lower left). Then check to see that all four drive lights are green and on. If all is well, then try your browser again. The storage unit and the computer you are using must be on the same network for this to work. If the DNS on your network is particularly slow, then you may have to resort to checking the DHCP records on your server or router. Find the IP address that was assigned to the storage unit and type that in the browser instead.

If this still doesn't work, you will need to remove the disks from the unit, erase them on another system, and then re-insert them and power the unit on. This will re-initialize the unit but, of course, this will destroy all the data on the unit.

Posted on Sep 02, 2009

  • jpreston Sep 02, 2009


    If you are using Malaysian built WD drives, try using Seagate or Hitachi disks. Not every desktop hard drive is built to run in a RAID configuration. The WD's seem particularly unstable, and will fail as you describe after hours of re-syncing.


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You cannot use the FQDN name ... you need to typ in http://xx.xx.xx.xx where xx.xx.xx.xx is the default IP adres the device has (you can find this in the manual !)

Posted on Aug 29, 2008

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The reason why you can't log into the device is because you MUST put BLANK drives in it. Here is what I did:

1. insterted 4 250GB BLANK initialized drives I freshly formatted and deleted all partitions on them using windows disk management

2. installed all 4 drives into the SCM400

3. Connect the device to a router that is giving out DHCP addresses in the range 192.168.1.x

4. Plug the power cord into the device

5. Turn the device on with the power button onthe front

6. Press and hold the reset button located on the back of the scm400 NAS located near the top of the ethernet port on the top right corner (looking at it from the back) it looks like a little hole with a white button inside

7. The lights for all the harddrives whould startrapidly flashing soon as well as the HD activity light below the 4 seperate HD activity lights on the front.

8. Wait 15 - 20 MINUTES!(for 4x250GB drives) while the scm400 device formats (I assume 0's the 4 HD's) into a stripe configuration and installs the linux software onto the striped volume it creates. LINUX is not runing from a chip it has to install it's self onto the HD.

9. After you have done this you should be able to type \\scm400 into your internet explorer and folders will come up. Go into the Configuration Folder if I remember correctly and click on the index file.

10. This will bring up a login screen type in Login: admin Password: admin

11. It will ask you to change the password do so to something you want it to be.

12. Now you have it working in stripped configuration mode

13. Now that you have a stripped congiguration most will want RAID 5 you will have to modify it to raid 5 or whatever you want it to be.

14. I have unsuccsefully converted the stripped configuration to a RAID 5. It keeps going into recovery mode which starts repairing th 4xHDs in a RAID 5 configuration.

Why the hell is it doing this?
After it recovers this take about 240 minutes the RAID 5 Volume FAILS!
I have jsut recieved a 2nd unit replacement from visionman which took 1 1/2 months to recieve and I am curently having the same thing happen. It is in recovery mode right now. If it fails this time on the new unit I will try using 3 HDs from a fresh restart. What a waste of money and time


Posted on Nov 14, 2008

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