Question about Dell Dimension 8200 PC Desktop

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Lose internet connection after start up

After my computer is on for 20 minutes to half hour I lose the internet connection and must shut down. External fan exhausting heat from processor OK

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  • cchpgc Aug 23, 2008

    Thanks for your comments. I have had the computer for 5 years with no problems until this started a month ago. I thought it was a fan problem causing the processor to get hot so I replaced the fan. I have high speed internet connection through Comcast cable. The computer was loaded when I got it but now is outdated so taking it to a tech is hard to justify cost but I am hoping I can fix it myself if I can find out the problem on this site. I appreaciate your thoughts. Paul

  • cchpgc Aug 24, 2008

    I ended up contacting Dell support and they tried a number of things but finally decided I needed to re install Windows XP. That resolved the issue. I was suprised to still get support on a 5 year old purchase. Computer running like a top now. Thanks

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Check for 'stand by' modes or other processes which could turn off the internet. Also, some malware/spyware issues cause this as well.

Posted on Aug 23, 2008

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What type of service do you have dial up or dsl? if you have dsl, you might check the that your ethernet cord is tightly connect ( the yellow one coming into the modem). When your internet is on, check your speed. You can do this by clicking on the little internet icon on the lower right. When you are unable to get on the internet have you used the dianostic utility on the page that says you can not get on? You should try that as well. If you are on DSL do the lights on your modem stay on or go out? Which ones?

Posted on Aug 23, 2008

  • Gayle Ashbach
    Gayle Ashbach Aug 24, 2008

    Yes Dell support can be pretty good. You just have to have patience, because they are so very busy. I am glad that your problem is solved.

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Posted on Jan 02, 2017

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