I have a manual, but it's not too useful if you're trying to find parts for the interior part of what they call the "main structure." I'm trying to find how to replace the motor that adjusts the cable tension as it broke in my bike
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www.manualslib.com > ... > Exercise Bike > Pro Upright Bike Exercise Bike Star Trac Upright Sport Bike Owner's Manual. Stationary sport bike (28 pages) ... Pro Upright Bike Pro Recumbent Bike ' W N E R A N U A L..
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I have a Vital Fitness RB-350 as well. I suggest going to your local Radio Shack and purchasing an AC/DC Adaptor from them. The original Adaptor is 120V AC 60Hz Input and the Output is 6V DC at 500mA current.
I don't know how to get the Original Replacement Adaptor from Vital Fitness. I recently moved and could not find my adaptor, then finally found it. In the process I tried to find info on the co online, attempted to call their defunct cust. svc number, called the store where I purchased the Bike to no avail, BBB.com does not give any relevant info on them. Through reading online I see that they were part of a Spain group. Any way... I could not find any parts avail from their Spain Site. I guess if you contacted that firm, possibly they could give you the info you need to get an Original Replacement Adaptor. If you did not want to take my word for it, you could dis-assemble, partially, your unit, so that you could see the motor. On the motor, it should indicate it's Voltage and Current demands. I have not disassembled mine, but that is the standard in the US... dunno if the US somehow allows china to skip on those standards or not. I don't think so. Pardon my ignorance on this point. I imagine that they also have to abide by UL standards.
I have a manual for this model. I can not tell you how to find one, I have looked all over the net for additional info. on this model and can't find anything. Would be glad to scan and send you a copy if you still need it.
The problem might be the gearbox. I know because I have the same problem.
Keys fitness is out of business, but "The Treadmill Doctor" has purchased the inventory of parts for the bikes. They will help you troubleshoot, and have parts available if you need them. The number is 1-888-340-0482. Or, you can go to treadmilldoctor.com.