Hello,
The reason your phones touch screen is not working is simply because there is a problem with the flexi of the phone.
If the screen is not damaged in any way, then the assumption of it being the screen is absolutely correct.
To fix the flexi of the phone;
1. Get the appropriate screwdriver,
2. remove the battery, the battery cover, and your sim,
3. Turn the back of the phone,
4. you will see five rubbers,
5. pick them off with a pincher,you will see screws under them, unscrew the phone,
6. Get a credit card and slip it through the line around the phone then apply a little force in separating them apart,
7. you will see the panel of the phone, carefully lift it up,
8. you will see a flexi that runs through the screen to the panel, carefully detach the flexi from the panel,
9. unscrew the screen of the phone, remove the flexi connected to the screen also and replace it.
10. Reverse the process to reassemble the phone.
Take care
First of all remove the battery and the memory card from the phone. Use a hair dryer to warm up the battery compartment so as to warm up the set lightly. Now replace only the battery after about 15 minutes back into the phone and switch on. If the phone boots up and comes alive with a touch pad working, then reset phone to factory settings, connect your phone to PC to have a virus scan . Also now have your memory card scanned for virus, remove files and format.
If however the fault stays then you might have to contact Samsung to have the software reinstalled.
164 views
Usually answered in minutes!
×